Bookshop.org Reviews 43,171

Bookshop.org is the next best thing for indie authors to the independent bookstore. They also support independent local stores when someone orders from them. I have ordered from them many times, and t... See more

My books always arrive in great condition and shipping is SUPER fast—faster than Amazon or Barnes & Noble. I live in a rural area and I usually get my books within a week or less. I love that they hig... See more

Paige, the representative who contaced me, was extremely helpful. And friendly! She truly cared about the issue I had, and worked with me till it was resolved. I've always believed that customer servi... See more

My book came so quickly! And it is more of a specialty title, not a bestseller by any means, so I was especially impressed. I appreciate what Bookshop.org is doing to support local businesses and in... See more

So happy to find Bookshop.org. I'm usually an audiobook gal but wanted a few real hold in my hand books including one that wasn't available as an audiobook. Love supporting local bookstores!

I love this site and everything it stands for. I've only ever had one problem come up. My package was reported delivered when it wasn't. Zach from customer service made everything right. He was kind... See more

I love Bookshop.org for purchasing books and supporting my local bookstore. I've ordered multiple books for school and pleasure. This time, I ordered a book for a birthday gift. I think I overlooked t... See more

I love how easy bookshop.org makes it for me to support my local bookstore. It made my heart warm to see Southland Books, my local spot, on the address label when I received my package, too. Options a... See more

I'm very happy with my recent transactions and I would definitely use Bookshop.org again. One book I had ordered by mistake but the representative, Zach H., was extremely helpful in getting the probl... See more

So easy to find the books I wanted, choose a local bookshop to process the order, and I actually received them within 24 hours, amazing, thank you. SOOOO good to be able to shop at real bookshops! ❤️

It was excellent! The best surprise was that I got it several days early!!😊 I checked reviews online and compared your company with the others that carried this book. Cordially, Sarah J. Steph... See more

The packaging was inadequate, with the cardboard container open on both ends. There was no packing tape to make sure the container was closed so the books would be protected from shipping and weather... See more

Bookshop.org gives back. It supports local book stores. I love the selection and variety. I receive quick updates on my order shipments. The book arrived in excellent condition, with minimum packaging... See more

Firstly, ‘what this company is doing well?’ : is existing to aid ‘High Street’ bookshops and is not the rapacious ‘Amazon.’ Secondly, it is an incredibly fast and efficient service.

All as promised fast delivery ( even though it said second class) good price. Well packaged. Support your independent book shops

I love buying my books through Bookshop.org. The service is good and reliable, and you know that your money goes to a worthwhile business. I always buy from one of my favourite independent bookstores... See more

Easy to buy at a good price, delivered on time with good delivery tracking/updates. Plus supported a local bookshop, where there is more value than just low cost.

Just love that I can use something other than Amazon. The books arrived in great condition, presents for friends. One book has been held up- due to distribution issues, nothing to do with Bookshop.org... See more

They always have the books I want, shipping time is pretty reasonable, and it does help to support local shops. We need more than one, nearly monopolistic, source for books.

I myself made a mistake by ordering a book to Europe. I did not read the part that said Bookshop was not yet able to do so. My bad. When I wrote them Zach responded immediately. No problem he said.... See more

It was super easy to shop on the website! It shipped super quickly and, best of all, my local bookstore benefited from my anxiety-induced, anti-social behaviors. So win/win for everyone. Will be buyin... See more

One book arrived in excellent condition. The other is pretty battered (folded pages, small tear on the spine), and there is residue on the cover. I wouldn't have bought it if I'd known it would be li... See more

Ordered was shipped out quickly and then lost in the mail. I contacted the company and they quickly sent out a new shipment which arrived today 10/11/25. The customer service was exceptional. I will d... See more

There was a shipping issue with my order (my fault!), and customer service responded quickly by resending my book with no hassle. Truly appreciate, and will shop again!

I always try to support during anti-Prime sales and Bookshop makes it so easy. I had a very smooth online shopping experience. Shipping was quick; it arrived sooner than expected. Would definitely rec... See more

The book binding was very damaged right out the delivery box. Bookshop.org customer support took care of it immediately. No issues with response. Happy to have been a customer. I will use them again... See more

When I ordered a book, I didn't hear about when I would receive it and after many weeks, I checked and saw it was on back order. No-one had informed me of this. I had assumed it was a normal deliver... See more

As easy as using Amazon, cost competitive, and you can support independent booksellers. I'll start with them next time I need to purchase a book online.

Great option for purchasing books, much better than the alternative. Happy to support local bookshops even when I can’t get there in person.

Love Bookshop.org. They have a great selection and I love helping local bookstores! I am also so appreciative of their customer support—real humans!

I latched on to the Gotham series after reading of it from the NYT but couldn’t get it from my local library! Bookshop to the rescue. Came within 4 days and in great packaging and condition. Thanks!

Bookshop is always wonderful! Rarely has problems, and when they do they are quick to respond, helpful, and friendly! I do all my pre-orders for the year with them, and they are always great! Love the... See more

Stocked every book I was looking for. Good value. Prompt delivery. Efficient tracking. Good packaging.

Purchased a book for a friend who lives in another state. I was so happy that bookshop.org updated me on shipping and delivery. He loved the book.

The best! Besides having an amazing selection of books, I love being able to support my local bookstore vs. buying from one of the giant chains. Prices are good and shipping is shockingly fast. I love... See more

Great customer service - I ordered two books, but one of them ended up delayed which would have been too late as they were gifts. Zach H processed the refund with no trouble at all. Will be ordering f... See more

I often order often from a local small bookstore through Bookshop and my orders generally are shipped within a day of the order and I get it within the week. However, my most recent order was damag... See more

This book took two years to arrive ... because I ordered it while the author was still writing it :-) I was delighted to get the notification email telling me it was due to arrive, and it turned up w... See more

Always a really quick and efficient service and great to know that you're haelping to support bookshops even when you can't get to one in person.

That thing about this is it’s not Amazon and we actually get to purchase books and help the independent book sellers and writers.

I ordered a newly published hardcover. It arrived at my doorstep in pristine condition on the day after release. Independent bookstores are magical places. Support them. Browse. Buy. eBooks have t... See more

I love going to independent bookstores, but I am 80 years old so it is very difficult to go on my own. I refuse to support Amazon and the very vulgar Jeff Bezos. Bookshop gives me the opportunity to... See more

Amazing source for books that lets you support bookshops in poorer parts of the country that might not get as much footfall, while having access to a wide range of titles. I've avoided Amazon for year... See more

Speed of response to the order - and that you support local bookshops. (We only have a Waterstones here - since WH Smith went - who are only interested in Fiction. I buy Transport books plus those l... See more

My book order was perfect. Received my book in a very timely manner and in prestige condition-the recycling packaging that is used keeps the book in excellent condition-no bent or crushed corners, eve... See more

After our last Bookshop.org order, the USPS sent us a letter stating they had a package for us, but it was empty. We contacted customer service and they sent us another set of the books we ordered wit... See more

I love being able to support my favorite local independent bookstores when buying books online! While the books may take a few days to arrive, it is totally worth it. It is one of those little things... See more

I just ordered a book from bookshop, specifically CLASS bookstore and it arrived within the week—which is basically unheard of these days unless you're summoning it with magic. The selection is thoug... See more

Customer service is super prompt, warm, and helpful! Really felt like they wanted to resolve my problems. Love their mission and what they bring to the community.

The purchase and delivery went seamlessly. It is nice to know some portion of my payment will support libraries.