Frequently Asked Questions

Locations and Hours

You can purchase lockboxes, riders, yard signs, and more at www.aborstore.com and at all three Austin Board of REALTORS® locations. REALTOR® Store hours are Monday through Friday, 9:00 a.m. to 4:00 p.m.

Can you ship my item(s)?

We currently do not offer shipping on ABoR REALTOR® Store purchases. Curbside pickup is available at the Austin Board of REALTORS® Headquarters at 4800 Spicewood Springs Road, Austin, TX 78759.

Once I arrive at the Austin Board of REALTORS® Headquarters, where do I go to pick up my item(s)?

Please call the number posted on the signs outside the store to notify staff to bring your order out.

Do I need my receipt or photo ID for pickup?

We will not need to see your receipt for pickup; however, a photo ID will be required when swapping lockboxes.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, and Discover.

Why am I required to log in at checkout?

To properly track orders and offer the best member service, we require that a login be created at checkout.

What if I need to cancel or change my pick-up time?

Unfortunately, pick-up times cannot be rescheduled or cancelled via Shopify. If you are running late, call the REALTOR® Store at 512-454-7636 and press TWO or email store@abor.com.  

Can I have my assistant pick up my order?

Yes, please call the Austin Board of REALTORS® at 512-454-7636 and press TWO or email store@abor.com to arrange that.  

What is the return and refund policy for lockboxes?

Members will have 48 hours to return the lockboxes, and each lockbox must show no activity. A lockbox that shows activity cannot be refunded or returned.

What is the return and refund policy for items, excluding lockboxes?

You have 30 days to return any purchases. A full refund will be issued to their credit card through Shopify. Clearance items are final sale, and returns are not allowed.

Can I exchange my items?

Unfortunately, we do not allow exchanges. You can return your item(s), then place a new order for your desired item(s).