ESET Software Australia | Digital Security Solutions Reviews 2,274

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers highlight the reliability and ease of use of the product, emphasizing that it operates efficiently in the background without slowing down their devices. People appreciate the intuitive design and constant upgrades, which ensure continuous protection. Consumers also value the product's ability to provide a sense of security while conducting online activities such as banking. The high level of customer satisfaction is reflected in the positive feedback regarding the technology and user experience. Reviewers trust the company's products for their robust performance and seamless integration with various operating systems. While opinions on subscriptions are mixed, the overall sentiment towards the company's service remains highly positive, with many long-term users expressing their continued loyalty and recommending the product for its consistent protection and value.

Based on these reviews

Rated 5 out of 5 stars

I've used Eset products for around 12 or more years, it has never let me down. It operates in the background and only appears when your attention is required. The Eset products are intuitive and c... See more

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Rated 5 out of 5 stars

I started using ESET Security eight years ago for my PC which was quite different to what I had been using. Easy to set-up with all facets of the product easy to basically "leave it to it's own device... See more

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Rated 5 out of 5 stars

Love the appearance when I open the app. Excellent layout, easy to use, and a very appealing colour scheme. Nicely designed. Unlike so many other security solutions, all features work! So far, it's... See more

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Rated 5 out of 5 stars

Have been using ESET for at least 10 yrs now. It is easy to install & very reliable. Since using this program we haven't had to worry about cyber issues. ESET is very affordable if you have multiple d... See more

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Rated 4 out of 5 stars

ESET have earned my trust in the security market. I've been using it since windows 95 when Norton was a major player, but ESET did it better. Lighter on resources, far better ui and honest goals.... See more

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Rated 5 out of 5 stars

I discovered your app through a small tech firm several years ago, and have been using ESET ever since. Prior to that I had been using Norton and disliked the frequent messaging abd increased costs fo... See more

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Rated 5 out of 5 stars

I have used other providers Kapersky, Norton , McAfee, AVG. Norton quite good but very invasive. I find ESET good protection with less invasiveness. Meaning operates well in background without mu... See more

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Rated 3 out of 5 stars

Since I renewed my subscription, every time I want to open a different site in Google Chrome I get a red alert. eg. If I want to look up directions in Google maps. I have to change to Microsoft Edge... See more

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Rated 4 out of 5 stars

Your product works. I have used it for over 20 years. Before I only used the antivirus no firewall. It does does not cause lag unlike other brands. It installs with no issues and provides... See more

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Rated 5 out of 5 stars

We have been using ESET for our home, mobiles and laptopsetc for around 10 years and thankfully never had hacking or other issues. We also use it for online banking. Simple setup and operation. Why wo... See more

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Rated 4 out of 5 stars

I am not a new user of ESET and for many years I have wanted a home package like I now have. We are a couple in our eighties and have a laptop each but also there is an old desktop that we keep for l... See more

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Rated 2 out of 5 stars

Your invitation to comment was succinct and easily read. I went to my account to find an invoice but instead found a clumsy, cluttered and densely worded pages that would often take me around a c... See more

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Rated 1 out of 5 stars

Eset has become much less user friendly than it was when I first subscribed. I didn’t want to upgrade my product but felt I had to. I just want to have my antivirus without all the emails (like the on... See more

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Rated 5 out of 5 stars

I have been using Eset since 2007, back in the NOD32 days. I have watched it grow and evolve into the best internet security on the market. I owned a pc repair business in 2010 & did extensive testi... See more

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Rated 5 out of 5 stars

I like the "at a glance" status. eg "you are protected" or not. And the the reason why. Reasonable price and discounts for multiple licenses. It seems very robust, and always reviews well by industry... See more

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Rated 5 out of 5 stars

My last interaction with ESET was excellent. I had major issues with my mobile phone. Advertising was occurring every 60 seconds so I couldnt use the phone. ESET staff took time and were very p... See more

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Rated 5 out of 5 stars

Been a subscriber for over 10 years and in that time never had any problems with our computer security. Always found the service first rate when I have contacted ESET with any queries I have needed cl... See more

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Rated 5 out of 5 stars

I haven't had any experience with Eset as such but I am very happy in using Eset as it has covered me a few times while being on FB and it has blocked scammers from getting my details. I've been with... See more

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Rated 5 out of 5 stars

I love how ESET works silently in the background, not using all of the computer's resources - many others are just bloatware and try to install other crap that I don't want. I have used ESET for more... See more

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Rated 5 out of 5 stars

No using it yet... Protection is needed on the Windows System and Partitions. Protection is needed on the network and WiFi allowing apps in. Protection is needed on the filing system. Back... See more

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Rated 5 out of 5 stars

They tell me the recent times they have protected my computer. So easy to get a check of my account & stopping any scam without alarming me to start a download to make sure I know about it. They are a... See more

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Rated 4 out of 5 stars

Being not competent in internet/cloud etc technology , I have no idea of what is happening behind the screen. I do not know if ESET has saved me 1000 times or none. However I do know that I can use th... See more

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Rated 5 out of 5 stars

I have used ESET for many years. They are very reliable and you can choose what level of cover is suitable for you. I have peace of mind that my data is secure and internet banking is continually mo... See more

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Rated 5 out of 5 stars

We have used Eset protection now for more than 10 years with never an issue. Prior to using this platform, we were hacked and virus info reacted whilst using another brand that we thought very reputab... See more

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Rated 5 out of 5 stars

Easy to use & install. Just recently upgraded to Windows 11 & a PC upgrade. I thought my current subscription would apply. Just a bit surprised that I was asked to pay again in July when I had bee... See more

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Rated 5 out of 5 stars

Since using ESET i have had no issues with viruses or any other problems. It has not slowed the computer like some other virus scanners have in the past. Only drawback I have found is it drains the p... See more

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Rated 3 out of 5 stars

The program aggressively removes (deletes) normal files I saved in Downloads to scan and check them without telling you and forgets to return them, especially if you've restarted out of panic. My fil... See more

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Rated 5 out of 5 stars

I have been using Eset for many years (more that 15 years I think) and over that period I HAVE NEVER had any virus infect my computers so what more can I ask. And a lot of my friends during that perio... See more

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Rated 5 out of 5 stars

After using ESET for many years, and after trying F-Secure, Trend-Micro, Symantic and others ESET is a no brainer. It runs itself and I have never had any issues - none. Nor have I had any hacking is... See more

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Rated 4 out of 5 stars

I like the products you have for computer security. However, older or shall we say, more tech challenged persons find it hard at time. I had a computer protected by security, it was coming up to renew... See more

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Rated 4 out of 5 stars

I renewed 5 units for 3 years. Found later that had I signed up directly there was a substantial saving. Will not renew without checking other NOD 32 offers. Been with ESET for over 20 years. Also ev... See more

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Rated 5 out of 5 stars

I have used various security software over many years before trying ESET Internet Security 5 years ago. So reliable, easy to use and being "set and forget", I am now addicted to it. The ESET software... See more

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Rated 3 out of 5 stars

Not a trial user. (you don't know me obviously). I am a fully paid up user. Drop the automation, because you end up with rubbery KPIs. Like many software applications, the company UX/UI bof... See more

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Rated 5 out of 5 stars

Great people to deal with .Product is always updated and constanlty monitoring .The only upgrade would be 24hr live help line with a real person .The product itself is great and the people in Australi... See more

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Rated 5 out of 5 stars

The software does what it says it does, which is not always the case with some products. Informs me of anything needing my action, or any independent action it has taken. Gives me confidence that my... See more

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Rated 5 out of 5 stars

Mainly that it installs easily, rarely requires any tinkering at all, and runs in background without slowing speed. Whilst there is less call for AV in Win11, the extensions for phishing & ransomware... See more

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Rated 3 out of 5 stars

I keep getting messages 'Duplicate IP address on network. A device on the network is sending malicious traffic' I have a 5G modem in my home and only three users who are all family members. This has b... See more

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Rated 5 out of 5 stars

ESET products have been my choice for on-line protection for many years now. The products seamlessly integrate into your OS and you don't even know that it's there until there's something it catches!

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Rated 5 out of 5 stars

Peace of mind. We have not had any troubles while we have ESET Security on our phones, tablet and computer. When we travel to other countries we are still protected and feel secure enough using on-l... See more

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Rated 5 out of 5 stars

Have used ESET virus protection on 3 of my PCs for over a decade. It has provided excellent protection, is consistently updated to handle new threats and customer service response when required has be... See more

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Rated 5 out of 5 stars

I have been using ESET for 20+ years without any hitches leaving me feeling confident whenever I use my computer. Recently I struggled with the system after renewing my subscription but a phone cal... See more

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Rated 5 out of 5 stars

I just needed security for my new laptop and ESET was recommended. I trust them to protect and I have no reason to doubt that protection. Thank you. So far there have been no episodes to cause me conc... See more

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Rated 5 out of 5 stars

Since joining up I noticed I haven't received as many unwanted calls as before. You guys are doing a good job, please keep it up. Renewed registration in Dec 2025

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Rated 4 out of 5 stars

Having used this product for severely years, found easy to use and setup. Careful reading of documents and screen shots is very helpful. No impact on system performance. My actual rating is more li... See more

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Company details

  1. #12 of 19 best companies in Software Company
  2. #1 of 1 best companies in Computer Security Service
  3. #3 of 3 best companies in Software Vendor

Written by the company

ESET is a global digital security company whose award-winning technology secures over one billion internet users and hundreds of thousands of businesses. We offer next-gen solutions that safeguard all aspects of the digital experience: privacy, identity, and device protection. With over 30 years of technology-driven innovation, we secure your digital life across all major operating systems and devices—from PCs, laptops, and smartphones to smart TVs and IoT devices. We adopt an unmatched, prevention-first approach to technology. Grounded in science, our solutions marry artificial intelligence and human expertise. Combined with multilayered security technology and live cloud protection, they proactively and reactively defend against modern cyber threats: malware, data breaches, ransomware, spyware, and more. With real-time protection, we don’t just stop breaches—we prevent them. ESET is dedicated to technology that is easy to use and light on resources, allowing you to work, bank, browse, and entertain without hassle. Our solutions are managed via ESET HOME—the complete security management platform—where users can effortlessly monitor, renew, upgrade, update, and share subscriptions. ESET houses 13 Research & Development centers worldwide and operates in 195 countries. We offer comprehensive local support in a wide range of languages across 37 (out of 38) time zones. In a world where technology enables progress, choose ESET for your home.

Award-winning cybersecurity technology

Written by the company

Cybersecurity Made in Europe
ESET is one of the first Europe-based IT security companies to be awarded the ‘Cybersecurity Made in Europe’ label by the European Cyber Security Organization (ECSO). The seal of approval underscores the quality and values of European security vendors that meet the criteria.

Money Back Guarantee

We offer a 30 day money back guarantee.

We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee. As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence. Any questions just call us on 1300 084 040 (Mon - Fri, 09:00 - 17:30).

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Up until I brought a new computer it…

Up until I brought a new computer it worked well, I am sure you are still monitoring this one, but I cannot be sure.
I still get bombarded by other computer companies to buy their security systems in my mind if these companies have to resort to this, they must not be very good.
Time are tuff for everybody now

2 February 2026
Rated 5 out of 5 stars

Great experience! Highly recommended.

Great, effective product; competitive pricing; good communication; ongoing regular updates. I've been a user for over ten years and have never even considered changing from ESET.

9 February 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you've had such a positive experience with our product for over ten years! We appreciate your feedback regarding our pricing, communication, and updates. Thanks for your long-term support!

Rated 5 out of 5 stars

Experience

We have had no trouble with your product

30 January 2026
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you have had a positive experience with our product. Thank you for your feedback; we appreciate it.

Rated 1 out of 5 stars

Automatically saving auto renewal

Automatically saving auto renewal, hiding the little tick box to turn it off, and then saying the update is taking longer than expected to save? What a load on unethical rubbish. Never again would I use you.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use and friendly staff

7 February 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you found our staff friendly and the process easy. Thank you for your feedback!

Rated 4 out of 5 stars

Very happy to date with the service.

Very happy to date with the service.
Easy to install and seems to be protecting most threats, although I did have a spam email come through this week.

7 February 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you're pleased with the service and its easy installation. We appreciate your feedback about the spam email and will look into it.

Rated 5 out of 5 stars

Ten Years A Customer Of ESET Policies.

I have been a customer of ESET Digital Security Policies for many years, and I shall continue to purchase ESET Policy renewals when they come due in the future because:
1) I feel that my Laptop computer is safe.
2) ESET Digital Security policies are very good ‘value for money’!
3) With my Laptop home computer, if the ESET Digital Security service suspects a potential problem, it alerts me immediately to any threats plus accurate advice on what to do.
4) I am a very happy ESET Policy long term customer/client. Hence I highly recommend ESET Policies to Individual and Business computer owners, both in Australia and other Countries.
Regards, K.W.C

7 February 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate your long-term patronage and are happy to hear that our security policies provide you with peace of mind. It's great to know you find our services valuable and that our alerts are helpful. Thank you for recommending us!

Rated 5 out of 5 stars

Very good service .never an issue.very…

Very good service .never an issue.very happy with eset.

7 February 2026
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you are very satisfied with our service and have not experienced any problems. Thank you for your positive feedback.

Rated 3 out of 5 stars

I continually get messages that Eset is…

I continually get messages that Eset is out of date and also password manager is out of date.

6 January 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate you bringing this to our attention. We're sorry you're experiencing these out-of-date messages. We will investigate this issue to improve your experience.

Rated 3 out of 5 stars

Happy, but I have an issue

I am a long time user and generally well satisfied. However I have just renewed a 3 device ESET HOME Security Premium package, and have so far unable to activate one of the installations (onto a HP laptop).
My Home Account reports that the Installation is installed and active, but the device(HP laptop) does not seem to recognise this at all ...... perhaps ESET can suggest a possible fix?

8 January 2026
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.

Rated 3 out of 5 stars

All the extras like VPN are great but…

All the extras like VPN are great but the setup is a bit confusing and way to many steps.

16 January 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.

Rated 1 out of 5 stars

can't install

27 November 2025
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.

Rated 4 out of 5 stars

am not a real tech head being a ole…

am not a real tech head being a ole fella but the tech guy i use in cowra recommened you guys so i said just do it had no hassles and overall pretty happy with how its going and whats getting blocked

5 February 2026
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate your feedback and are glad the setup went smoothly. We're happy to hear that you're pleased with the blocking performance! Thanks for sharing your experience.

Rated 5 out of 5 stars

Recently

Recently, ESET prevented me from opening a spam message, for which I was very pleased.

1 February 2026
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that our product effectively prevented a spam message from opening! Thank you for sharing your positive experience with us.

Rated 4 out of 5 stars

Review

I have been virus free for years!
It has a good interface and easy to use.

4 February 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you've had a virus-free experience for years! We appreciate your feedback on our easy-to-use interface.

Rated 5 out of 5 stars

Ease of Protection

The Ease of renewing subscription is excellent. We have been with Eset for many years and find them second to none for protection and will continue to use them for many more years to come.

3 February 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that renewing your subscription was easy! Thank you for your long-standing trust in our protection, and we appreciate your continued support for many years to come.

Rated 5 out of 5 stars

I have had ESET virus protection for many years.

I have had ESET virus protection for many years and am very happy with it. I check what it has done in the background regularly, and feel safe from any malware that may be trying to infiltrate my system.

3 February 2026
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you've had a great experience with our virus protection for so many years. It's wonderful knowing you feel safe and secure with our product. Thank you for your long-term support!

Rated 5 out of 5 stars

I have been with ESET since 1995

So far I feel well protected and feel that when i need ESET support they assist gladly.
In all that time there was one issue with an employee that was not happy to keep long terms customers. It was resolved relatively quickly.

3 February 2026
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you feel well protected and that our support team assists you. We appreciate your feedback regarding the issue you experienced, and we're glad it was resolved quickly.

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