Answers about ColdProxy proxies, billing, and support

Simply visit our ColdProxy IP Checker to see your current IP address. Copy it and enter it into your plan’s IP authentication settings to complete the setup.

ColdProxy does not offer a free trial. Use the shortest public billing period available for the product you want.

Residential IPv4 (Unmetered) and Residential IPv6 currently offer hourly buying. Datacenter IPv6 starts at daily billing, and Residential IPv4 (GB Based) uses monthly traffic packs.

If you need help choosing the right starting plan, message us on Telegram or open a support ticket before you buy.

Once your order has been delivered successfully, please allow a few minutes for the system to deploy your proxies before starting authentication. After deployment, you may authenticate using one of the two secure methods available:

• IP whitelisting
• Username and password

Please refer to our Knowledge Base articles for detailed user instructions:

https://members.coldproxy.com/knowledgebase/8/User-Manual-Introduction-to-our-System

Yes, you can upgrade your plan speed at any time.

You can now upgrade directly from your account using the “Upgrade Speed” option. If the required speed is listed among the available options, you can select it instantly.

For custom speed requests that are not listed, just open a support ticket, or contact us on Telegram: https://t.me/VIPv6Proxy

Daily plans are non-refundable.

Weekly and monthly plans are refundable only for a verified technical issue on ColdProxy's side.

If a weekly or monthly plan was activated and used for one day or less, the daily portion is deducted at the plan's daily rate and the remaining balance is refunded.

Yes — we can tailor proxy solutions to your specific use case. Simply contact our sales team by opening a support ticket or reaching out to us on Telegram:

https://t.me/VIPv6Proxy

Yes, we do. You can set up to two renewal reminders and link your account to Telegram or your email to receive notifications before your plan expires.

Learn how to use the reminder feature here:

Reminder Feature – Smart Notifications for your plans

You can easily check using our IPv6 Compatibility Checker.

• If the site supports IPv6, it will work with our IPv6 proxies.
• If the site only supports IPv4, you’ll need to use our IPv4 proxies instead.

Yes, of course. We offer plans that allow you to select your desired location.

• IPv6 plans are available, like Datacenter plans and Residential IPv6 plans.
• IPv4 plans are also available, such as the Residential IPv4 plans.

Yes, we support both SOCKS and HTTP/HTTPS proxies.

Residential IPv4 plans support rotating IPs plus configurable sticky sessions from 5 seconds up to 24 hours. Residential IPv6 and Datacenter IPv6 support sticky sessions from 5 seconds to FOREVER or rotating sessions.

Very secure — our frequently refreshed IPs ensure strong privacy, high trust rates, and a more natural browsing experience.

Telegram is the fastest public channel for setup and connectivity questions. Billing, refunds, custom offers, and abuse reports should go through support tickets so the team has a written record.

ColdProxy support is available 24/7 in English and Arabic.

There are a few ways you can join and grow with us:

1. Stay connected: Follow our updates, tips, and announcements to make the most of your proxies. Join our Telegram channel: https://t.me/VIPv6Proxy
2. Reseller Program: If you’d like to offer proxies under your own brand or scale your business, our reseller program gives you bulk pricing, flexible options, and full control. Want to join? Apply here: https://coldproxy.com/reseller/
3. Affiliate Program: Prefer to recommend us instead? Earn commissions by sharing ColdProxy with your network. It’s simple to join, and you’ll get paid for every customer you refer. Simply click the Affiliate button in the website header to send your request and get started.