Brilliant live chat delivered over Messenger

Q: Does Fin work on other support channels?

Yes. Fin resolves customer queries across email (https://fin.ai/channels/email), Voice (https://fin.ai/voice), WhatsApp, Instagram, Facebook Messenger, SMS, Slack, Discord, and the Fin Agent API (https://fin.ai/api-platform). Each channel is purpose-built, so Fin adapts its response format and behavior to match how customers communicate on that channel. See all channels here (https://fin.ai/channels).

Fin for messenger brings the highest-performing AI Agent for customer service to live chat, delivering exceptional, on-brand support and fully resolving even the most complex queries.

Speed

Instant, conversational support

01Fin provides instant, conversational live chat support right inside your product, so customers get help without ever leaving the experience.

Fig 1.a

Fin live chat conversation resolving a password reset request

Natural conversations

Fin replies naturally without quick-reply buttons, follows up if customers go quiet, and shows sources in replies, making conversations smoother and easier to trust.

Modern, in-product experience

Fin delivers instant live chat support directly inside your product through a modern, intuitive Messenger experience, so customers get the best conversational support without ever leaving your app.

"Fin is involved in almost every chat conversation and resolves more than 43,000 requests each month, while reshaping how support is perceived across the company."

On Brand

Consistently on-brand

02Fin resolves customer queries over Messenger across web, iOS, and Android, while giving you full control over branding and style.

Fig 2.a

Completely on-brand

Customize tone, style, and design so replies sound and look like they came directly from your team.

Consistent across devices

Whether customers reach you on web, iOS, or Android, Fin delivers the same clear, high-quality support across devices.

"We needed something fast, accurate, and on-brand that our team could control. Fin let us launch in weeks, not months, and gave us a new way to scale without compromise."

FAQs

What is an AI live chat agent?

An AI live chat agent is software that engages customers in real-time chat conversations, understands their questions, and resolves them autonomously. Fin is the AI Customer Agent for customer service, resolving customer queries over Messenger across web, iOS, and Android with conversations that feel clear, natural, and conversational. Fin averages a 76% resolution rate across 8,000+ companies.

What is Fin's resolution rate on live chat?

Fin averages a 76% resolution rate across 8,000+ companies, with many customers seeing 85%+. For example, Lightspeed achieves up to 65% resolution rate with Fin involved in almost every chat conversation. Resolution rate varies by industry, knowledge base depth, and how broadly you configure Fin, and most customers see continuous improvement after launch.

How fast does Fin respond on live chat?

Fin responds to customers instantly over Messenger, with no queue times regardless of volume or time of day. Replies feel natural and conversational. Fin does not rely on quick-reply buttons, follows up if customers go quiet, and shows sources in its replies so customers can verify the information.

Can Fin be customized to match my brand's style and tone of voice?

Yes. You can customize Fin's tone, style, and design so replies sound and look like they came directly from your team.

How does Fin work across web, iOS, and Android?

Fin delivers the same clear, high-quality support across devices. Whether customers reach you on web, iOS, or Android, conversations stay consistent, on-brand, and fully accessible inside the Messenger experience embedded in your product.

How does Fin hand off to a human agent in live chat?

Fin resolves straightforward queries autonomously and hands off complex conversations to your human team with the full conversation history, including what Fin already tried. Your agents start with context instead of starting from scratch. Every Messenger conversation is logged in your connected helpdesk for visibility and continuous improvement.

How do I set up Fin Messenger?

Install the Messenger snippet on your website or mobile app, connect Fin to your knowledge base and help center, and configure tone of voice and response policies. Fin starts resolving live chat queries as soon as it has source content to draw on. Request a demo to see Fin Messenger working with your support scenarios.

Does Fin work on other support channels?

Yes. Fin resolves customer queries across email, Voice, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, Discord, and the Fin Agent API. Each channel is purpose-built, so Fin adapts its response format and behavior to match how customers communicate on that channel. See all channels here.