The highest-performing AI Agent for gaming support
Fin delivers instant support for the high-volume, high-pressure world of gaming support, resolving the issues that matter most to players and keeping them in the game.
Fin resolves your most complex player queries
01Players expect instant answers at all hours in any language, from account recovery to in-game purchases and technical troubleshooting. Fin is built to resolve your most complex queries with multiple steps, business logic, third-party systems, or cross-team approvals.
Self-serve tools for complete control
Self-serve tools for complete control
As your game evolves, your support content changes fast too. Train, test, deploy, and analyze to continuously improve and easily keep Fin up to date.
Trusted by leading gaming businesses
02Fin is approaching 2 million weekly resolutions for 8,000+ companies across every vertical. Fin handles even the most complex queries quickly, accurately, 24/7, and across all your channels.
"Programming Fin to become "one of us" has helped answer complex rules and queries whilst keeping client satisfaction levels at a high, all in the space of a few seconds per interaction. Go Fin"
Simon Lang
Customer Operations Manager
"Fin’s been a game-changer for us. In our industry, where things move fast and stakes are high, having instant, reliable support makes a real difference. It handles the day-to-day flow so our team can stay focused on VIPs, fraud checks, and the bigger picture."
Francisco Crespo
Head of Customer Support
Fin fits seamlessly into your existing stack
03Fin connects to the systems and channels you already use: through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
Secure VIP support for every player, any time
04Gaming teams manage sensitive workflows like payments, identity checks, parental controls, bans, and account security. Fin supports these processes with enterprise-grade safety and reliability.
SOC2
ISO 27001
AIUC-1
ISO 27701
HIPAA
FAQs
What gaming support issues can Fin resolve?
Fin handles the most common and complex gaming support queries, including account recovery, KYC verification, bonus claims and promotions, withdrawal processing, in-game purchase disputes, and technical troubleshooting. It uses Procedures to follow multi-step workflows with business logic, third-party system lookups, and escalation rules. Fin can also detect vulnerable users and apply protective measures like deposit limits according to your configured policies.
What resolution rates do gaming companies achieve with Fin?
Fin averages a 67% resolution rate across all customers, with many seeing 85% or higher. Gaming results scale with how much you train Fin on your Procedures and policies, as customers like Underdog have found after configuring Fin for their fantasy sports support. Fin provides a performance dashboard after launch so you can track resolution rate, automation rate, and customer experience scores and optimize over time.
Can Fin handle volume spikes during game launches and tournaments?
Yes, Fin scales automatically with no volume caps or additional headcount, delivering instant responses during unpredictable traffic surges from tournaments, game launches, and special events. The platform is built on enterprise-grade infrastructure with 99.97% uptime and real-time elastic scaling, so response times stay consistent however high volume climbs. See how Fin performs at scale across millions of conversations.
How does Fin work with my existing helpdesk and support channels?
Fin connects to your existing helpdesk without requiring migration, with native support for Intercom and Salesforce plus additional platforms. It deploys across every channel your players use: chat, email, voice, social messaging, Discord, and more. Fin also links directly to your internal tools through MCP or API data connectors, giving it live context from systems like Stripe, Linear, or your custom backend.
How does Fin support players in Discord?
Fin resolves questions directly in your Discord server, with replies that stay threaded and feel native to the platform, so your community gets instant, accurate support without leaving the conversation. Gaming communities increasingly live on Discord, and Fin meets players there alongside every other channel you support, using the same knowledge and Procedures so answers stay consistent everywhere.
How do gaming teams control and improve Fin over time?
Fin provides a complete self-serve workflow: Train configures knowledge, behavior, and escalation policies; Test runs fully simulated conversations to verify Fin's responses before going live; Deploy pushes Fin across all channels; and Analyze uses AI-powered Insights to identify optimization opportunities. No engineering involvement is required, so your support team can update Fin as game content, policies, and promotions change.
How does Fin support responsible gaming and player protection?
Fin helps operators meet responsible gaming obligations by detecting at-risk behavior and applying protective measures according to your configured policies. It can identify vulnerable players, apply deposit limits, watch for risky keywords, and escalate sensitive cases to your team with full context. Because Fin follows your guidance and Procedures, its responses stay compliant with your market's rules every time.
What security and compliance standards does Fin meet for gaming?
Fin is built on a secure, battle-tested architecture certified to SOC 2, ISO 27001, ISO 27701, and HIPAA standards, with full GDPR and CCPA compliance. It includes AI governance controls certified under AIUC-1 for bias detection, risk management, and transparent decision-making. Every conversation, action, and handoff is logged in real time for audit readiness.
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