The Fin Million Dollar Guarantee includes two programs. The satisfaction guarantee gives all new Fin customers up to $1M back if they are not 100% satisfied in their first 90 days, no questions asked. The Fin Guarantee Success Program pays $1M to qualifying high-volume customers who do not achieve at least a 65% resolution rate.
The Fin Million Dollar Guarantee
Fin is the best-performing AI Agent for customer service, delivering higher-quality customer experiences and higher resolution rates than any other AI Agent. That’s why we offer the Fin Million Dollar Guarantee.
If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.
Start free trialIf you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.
Apply now
Trusted by thousands of the world’s leading companies
Fin resolves more complex queries than any other Al Agent
Fin’s industry-leading capabilities let you analyze, train, test, and deploy—all in one no-code workspace. This gives you the control to handle complex queries, fine-tune quality, and continuously improve performance.
The best-performing AI Agent gets better every month
Fig 2.A - Fintech Customer
Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.
Angelo Livanos, Vice President, Global Support at Lightspeed
Fig 2.B - Fin wins every head-to-head test ON RESOLUTION RATE
Resolution rate based on independent testing conducted by Fin customers.
Fig 2.C - Fin's average resolution rate has grown from 30% to 76% since launch
Love Fin or your money back
- Leader on G2
- 2M+ conversations resolved monthly
If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.
If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M.
Eligibility criteria:
We’re excited to partner with all high volume customers (over 250k monthly conversations) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.
Apply nowApply for the Fin Guarantee
Success Program
If you sign up to our Fin Guarantee Success Program, and do not achieve at least a resolution rate of 65% we will pay you $1M. This program is designed for high volume customers.
Eligibility criteria:
We're excited to partner with all high volume customers (over 250k monthly conversations) in North America and Europe. Phase one of this program will admit customers on Intercom or Zendesk.
Please hold
Frequently asked questions
What is the Fin Million Dollar Guarantee?
How does the satisfaction guarantee work?
Sign up for Fin and use it for up to 90 days. If you are not 100% satisfied, Fin will give you up to $1M of your money back, no questions asked.
How does the Fin Guarantee Success Program work?
The Fin Guarantee Success Program is designed for high-volume customers. If you enroll and do not achieve at least a resolution rate of 65%, Fin will pay you $1M. You can apply directly on the guarantee page.
Who is eligible for the Fin Guarantee Success Program?
The program is open to high-volume customers with over 250,000 monthly conversations in North America and Europe. Phase one of the program admits customers on Intercom or Zendesk.
What is the difference between the two guarantee programs?
The satisfaction guarantee applies to all new Fin customers: try Fin for 90 days and get up to $1M back if you are not satisfied, no questions asked. The Fin Guarantee Success Program is for high-volume customers with over 250,000 monthly conversations and pays $1M if Fin does not achieve at least a 65% resolution rate.
What resolution rate can I expect from Fin?
Fin's average resolution rate has grown from 30% to 76% since launch. In independent head-to-head testing conducted by Fin customers, Fin wins on resolution rate. Lightspeed, for example, reports that Fin is involved in 99% of conversations and successfully resolves up to 65% end-to-end, including complex queries.
How do I apply for the Fin Guarantee Success Program?
Fill out the application form on the guarantee page. The program is available for eligible high-volume customers with over 250,000 monthly conversations in North America and Europe, currently on Intercom or Zendesk.
Why does Fin offer a performance guarantee?
Fin is the best-performing AI Agent for customer service, delivering higher-quality customer experiences and higher resolution rates than any other AI Agent. Fin resolves over 2 million customer conversations monthly, and its average resolution rate has grown from 30% to 76% since launch. See pricing details for plan options.
