Terms of Service

By accessing or using Flip, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

Flip is a financial assistant service that enables you to manage your finances, make payments, and access various financial tools through text messaging and our platform.

To use Flip, you must be at least 18 years old and capable of forming a binding contract. By using our service, you represent and warrant that you meet these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Flip provides access to financial services including but not limited to:

• Peer-to-peer payments
• Portfolio management tools
• Bill payment services
• Savings and investment features
• Crypto wallets

You acknowledge that financial transactions involve risk. Flip is not responsible for any losses incurred through the use of our service.

Flip connects to your accounts through third-party providers, including Plaid Inc. for bank, card, and loan accounts, SnapTrade for brokerage and crypto exchange accounts, and Composio for email, calendar, and other apps, and through providers you sign in to directly, such as Robinhood, Venmo, Ramp, Natural, and Stripe Link. By connecting an account, you authorize Flip and these providers to access the information needed to provide the features you use, as described in our Privacy Policy. Your use of a third-party service is also subject to that provider's terms, and Flip is not responsible for the services of third parties.

Payments under the Flip Payment Offer are sent by ACH or real-time payment through our payment partner, Natural. By linking a bank account and using these features, you authorize Flip and its payment partners to originate credit entries, and any debit entries you approve, including recurring entries under a rule you set up until you cancel it, to your linked bank account, and you authorize the financial institution holding that account to post such entries. You agree that we may share the information necessary to provide these services with our payment partners.

Flip can act on your behalf when you ask it to, for example by sending or requesting a payment, placing a trade at your brokerage, paying a merchant, calling a business, or signing in to a website with a login you gave Flip. Flip asks for your approval before it moves your money, places a trade, or pays a merchant. You can also set up a rule in advance, such as a recurring transfer or a trade that runs when a condition is met; Flip then carries out each action under that rule without asking again, until you cancel the rule. You are responsible for reviewing each action or rule before you approve it, and for making sure you are allowed to give Flip access to the accounts you connect. Trades are placed and executed by your brokerage under its terms, and may fill at a different price than the one shown. Payments you send through your Natural or Venmo account are subject to that provider's terms.

Flip may let you create or import a crypto wallet and send, receive, swap, or buy digital assets. Wallet keys are generated and stored by our wallet infrastructure provider, Privy, and Flip signs transactions from your wallet only to carry out actions you approve, standing instructions you set up, such as recurring buys or limit orders, the routine steps needed to complete them, and, for a group fund, actions its members approve by vote. Purchases with a card or Apple Pay are completed by a third-party provider, such as MoonPay or Coinbase, under its own terms.

Digital assets are highly volatile and can lose some or all of their value. They are not bank deposits and are not insured by the FDIC or SIPC. Blockchain transactions are irreversible: once a transaction is submitted, Flip cannot cancel, reverse, or recover it, including one sent to a wrong address or network. Network fees and the prices quoted by third-party services may change before a transaction completes. You are responsible for reviewing each transaction or rule before you approve it, for any taxes on your digital assets, and for complying with the laws that apply to you. Digital asset features may not be available in every state.

Flip is not a bank, broker-dealer, investment adviser, or exchange. Information Flip provides, including insights, suggestions, and answers generated by AI, is for general informational purposes and is not financial, investment, tax, or legal advice. AI-generated responses can be inaccurate, so review important information and decisions before you act on them.

You agree not to use Flip to:

• Violate any applicable laws or regulations
• Engage in fraudulent or illegal activities
• Interfere with or disrupt the service
• Attempt to gain unauthorized access to our systems
• Transmit harmful code or malware
• Engage in money laundering or terrorist financing

Certain features of Flip may require payment of fees. All fees are non-refundable unless otherwise stated or required by applicable law. We reserve the right to modify our fee structure with reasonable notice.

Flip may offer to pay part of one charge on the bank statement of a new member (the "Offer"). The Offer is available only to members with an active Flip membership, including a membership in its free trial, who connect a US checking account through Plaid during initial setup, within 7 days of first opening their Flip setup link and within 30 days of creating an account. Members who previously held a Flip membership are not eligible. The account must have at least 30 days of transaction history and support ACH transfers. Where a connected bank cannot receive the payment, Flip may waive the first month of membership instead.

Flip selects one eligible posted charge (subscriptions and bills, generally between $1 and $20; income, transfers, refunds, interest and cashback are excluded) and sends up to $30 toward it by ACH or real-time payment through our payment partner, Natural, typically within 1 to 3 business days after your membership starts and eligibility checks complete. If no charge qualifies, Flip sends a $5 welcome payment instead.

One payment per person, bank account, phone number and email address. The payment is sent in the full legal name on your Flip account, and Flip may decline or delay a payment it cannot verify. A second payment of the same kind is available once five people subscribe to Flip through your invite link, limited to one per member.

Flip may delay a payment for verification and may change or end the Offer at any time; changes do not affect payments already sent. The Offer is a promotional payment from Flip, not from any merchant, and is not interest or a deposit product. You are responsible for any taxes. To prevent duplicate claims, Flip keeps a hashed record of the bank account, phone number and email address used, including after account deletion.

Flip subscriptions are billed in advance, monthly or yearly, at the price shown when you subscribe. New monthly subscriptions include a 3-day free trial; cancel during the trial to pay nothing. New yearly subscriptions include a 12-day free trial. Any different promotional offer is shown at checkout.

Yearly plan. 12-day free trial, then $120/year before discounts. Renews automatically every year until you cancel. Cancel anytime by texting Flip "cancel my subscription" or emailing support@fliptexts.com. Any applicable discount is shown at checkout.

Automatic renewal. Your subscription renews automatically at the end of each billing period, and the payment method on file is charged the then-current price for your plan, until you cancel.

How to cancel. Text Flip “cancel my subscription,” cancel from Settings in the Flip app, or email support@fliptexts.com. Cancellation takes effect at the end of your current billing period; you keep access until then and are not charged again.

App Store subscriptions. If you subscribed in the Flip iOS app, Apple bills your subscription, and you cancel it in your Apple ID subscription settings. Refunds for App Store purchases are handled by Apple under its policies.

For yearly plans, we email you a reminder before each renewal date that states the renewal date and how to cancel.

The Flip service, including its content, features, and functionality, is owned by Flip and is protected by copyright, trademark, and other intellectual property laws.

Flip is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the service will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, Flip shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

You agree to indemnify and hold harmless Flip, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the service or violation of these terms.

We may terminate or suspend your access to Flip immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the service will cease immediately.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of Flip after such changes constitutes acceptance of the new Terms.

For billing or account help, including cancellations, email support@fliptexts.com. If you have any questions about these Terms of Service, please contact us at legal@fliptexts.com