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KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-14T20:02:09+00:00

    Hello all,

    We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

    We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

    In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

    If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

    If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

    If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

    If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

    If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

    If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

    If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

    If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

    In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

    We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

    Thank you for your understanding

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  1. Anonymous
    2014-04-17T17:17:17+00:00

    Please note that's 64bit only

    To make that work on 32bit do:

    Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

    sfc /scannow

    DISM /online /get-packages /format:table | findstr KB2919355

    DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    DISM /online /cleanup-image /startcomponentcleanup /resetbase

    cleanmgr.exe

    @echo off

    Echo Cleanup complete

    pause

    51 people found this answer helpful.
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  1. Anonymous
    2014-04-05T16:59:32+00:00

    PA Bear he won't get better help over there either.

    I'm going to open a case for him so we can get to the bottom of it.  Hang loose.

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  2. Anonymous
    2014-04-05T17:03:47+00:00

    I would recommend you to follow the methods below to resolve the issue:

    Method 1:

    Enable Built Admin account.

    a) Press Windows and x key together on your desktop screen.

    b) Click on Command Prompt (admin).

    c) Type: net user administrator /active: yes

    Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done

    After enabling Built-in admin, please try with the steps below:

    Step 1:

    Perform SFC Scan

    Please follow the steps to perform SFC Scan:

    a. Press "Windows Key + Q" to open Charms Bar.

    b. Type "cmd" without quotes in the search box.

    c. On the left pane, right click on the "cmd" option and select "Run as Administrator".

    d. Type ‘sfc /scannow’ without quotes and hit enter.

    Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

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  3. Anonymous
    2014-04-05T19:28:33+00:00

    PA Bear he won't get better help over there either.

    Agreed, but he didn't install KB2919355 via Windows Update either.

    Having (had) Symantec AntiVirus (an Enterprise, not a Consumer, application) and/or Win8.1 Preview installed may be the cause of his problem.

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