Pricing

Pay as you goPay as you go

Plans

Essentials

Answer every call, capture inquiries and book appointments.

$49per month
Start free trial

250 minutes included, then 30c / minute

Includes:
  • 1 included number
  • Handles up to 5 calls at once
  • Integrate with Google Calendar, Calendly, Cal.com, Zapier
  • WrenWren Dialog AgentThe agent that builds your agents. Describe what you want in plain English, and Wren does the heavy lifting. for building and testing

Plus

Handle more calls and automate common workflows.

$199per month
Start free trial

1,000 minutes included, then 25c / minute

Everything in Essentials, and:
  • 1 included number
  • Handles 10 calls at once
  • Integrate with HubSpot, Zoho CRM, Dynamics 365, Microsoft 365, Google Drive, Google Sheets

Scale

Most popularpopular

Complex workflows, advanced integrations, or several locations.

$299per location per month
Start free trial

1,500 minutes / location included, then 20c / minute

Everything in Plus, and:
  • 1 included number per location
  • Handles 10 calls per location
  • Up to 9 locations, minutes pooled
  • Hours, FAQs and transfers per location
  • Integrate with Salesforce, Zendesk, Freshdesk, Slack, OpenTable, Amazon Connect, Dialpad, Webex CC
  • WrenWren AI SuiteWren reviews and improves your agent for you. Also includes custom AI scores and nearly unlimited Wren usage. AI Suite

Enterprise

Contact centers who need greater customization and dedicated support.

Custom
Talk to sales

Minutes based on your call volume and concurrency needs

Everything in Scale, and:
  • HIPAA with a BAA, SSO, uptime SLA
  • IntegrateIntegrationsEHRs: Epic, athenahealth, Cerner (Oracle Health), eClinicalWorks, Raintree, NextGen, ModMed. CCaaS: NICE CXone, Five9, Genesys Cloud, Webex Contact Center, Zoom. with leading electronic medical record systems, your CCaaS platform, and more.
  • Data residency
  • Concurrency matched to your volume
  • Built by PolyAI or a partner
  • Named account manager, 24/7 support

Included with every plan

Everything it takes to run agents worth talking to.

  • Dialog-RSN-1

    Our flagship audio-native model, with under 300ms median first-token latency.

  • Build with Wren

    Wren helps you design, build and test every agent, with test calls, simulated conversations and A/B tests at no extra charge.

  • Call insight

    Every call gets a summary and a PolyScore, and you can watch latency and agent details in real time.

  • Your phone service

    Keep your number and connect your own carrier over SIP at no charge, or choose a new number from us.

  • Integrations

    Pre-built connectors with the tools you already run, or connect any API or MCP server.

  • Enterprise-grade

    SOC 2 and ISO 27001 certified infrastructure, with regular audits and testing.

Compare plans

Essentials
Start free trial
ScaleMost popular
Start free trial

Models

Dialog-RSN-1

Essentials: Included

Scale: Included

OpenAI & Anthropic

Essentials: Included

Scale: Included

Plans and usage

Price

Essentials: $49 per month

Scale: $299 per location per month

Locations

Essentials: 1

Scale: Up to 9 locations

Minutes

Essentials: 250

Scale: 1,500 / location, pooled

Extra minutes

Essentials: 30c

Scale: 20c

Included phone numbers

Essentials: 1

Scale: 1 per location

Bring your own line (SIP)

Essentials: Included

Scale: Included

Calls at once

Essentials: 5

Scale: 10 per location, pooled

Per-location setup

Essentials: –

Scale: Hours, FAQs and transfers per location

Integrations and workflows

Scheduling and bookings

Essentials: Google Calendar, Microsoft Outlook, Calendly, Cal.com

Scale: Everything in Plus

Automation

Essentials: Zapier

Scale: Everything in Plus

CRM

Essentials: –

Scale: Everything in Plus, plus Salesforce

Knowledge base

Essentials: –

Scale: Everything in Plus, plus Azure AI Search, Zendesk Knowledge Management, ServiceNow

Support and ticketing

Essentials: –

Scale: Zendesk, ServiceNow, Freshservice, Front, Jira, Confluence

Messaging and collaboration

Essentials: –

Scale: Slack, Microsoft Teams

Hospitality

Essentials: –

Scale: OpenTable, Tripleseat

Commerce and payments

Essentials: –

Scale: Stripe Connect, DocuSign

Live agent handoff

Essentials: –

Scale: Genesys Cloud, NICE CXone, Five9, Webex Contact Center, Zendesk Messaging, Zoom, Dialpad

Healthcare (EMRs)

Essentials: –

Scale: –

Your own API, webhooks, MCP

Essentials: API key, webhooks, any API or MCP server

Scale: Everything in Plus

Channels

Phone

Essentials: Included

Scale: Included

Website chat

Essentials: –

Scale: Included

AI

Wren

Essentials: Building and testing

Scale: Building and testing

AI Suite

Essentials: –

Scale: Call review, custom AI scores

Security and support

Compliance

Essentials: –

Scale: –

Uptime SLA

Essentials: –

Scale: –

Who builds it

Essentials: You, with Wren

Scale: You, with Wren

Support

Essentials: Help center

Scale: Email

Frequently asked questions

Answers about plans, minutes and what’s included.

How are minutes counted?

Minutes are counted on connected call time, and a call is never rounded up to the next minute. Each plan includes a set number of minutes a month.

What happens if I go over my included minutes?

Extra minutes are billed at 30c / minute on Essentials, 25c / minute on Plus and 20c / minute on Scale. Enterprise rates are set in your contract.

How does Scale pricing work for several locations?

Scale is $299 per location per month for 1 to 9 locations. Each location includes 1,500 minutes, pooled across all of your locations, and handles up to 10 calls at once.

Can I keep my existing phone number?

Yes. Customers can keep calling the number they already know, and you can connect your own carrier over SIP at no charge. You can also choose a new number from us.

Which integrations come with each plan?

Every plan connects to Google Calendar, Calendly, Cal.com and Zapier. Plus adds HubSpot, Zoho CRM, Dynamics 365 and Microsoft 365. Scale adds Salesforce, Zendesk, Freshdesk and Slack. Enterprise adds NICE CXone, Five9, Genesys, EHRs and bespoke integrations.

Who builds my agent?

On Essentials, Plus and Scale you build it yourself, with Wren to help you design, build and test. On Enterprise, PolyAI or a partner builds it for you.

What security and compliance do you offer?

Every plan runs on SOC 2 and ISO 27001 certified infrastructure. Enterprise adds HIPAA with a BAA, SSO, PCI card capture, data storage in your region and an uptime SLA.

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