FAQ

We're here to help!

Ordering

How do I place an order?

  • Log into your professional account and visit our shop page.
  • Call +1 (855) 661-4719
  • Don’t have an account? Get access!

How can I get samples?

  • You can purchase samples to try Cocofloss here. 

When will my order arrive?

  • We typically package and ship orders within 10 business days. Once shipped, most orders arrive within 2–5 business days in the contiguous U.S. Shipments to Alaska and Hawaii may take 10–15 business days to arrive.

Subscription

How do I start a pro subscription?

  • Select “Subscribe & Save” on the detail page for any of the products in our shop. You can view, modify, or cancel your subscription at any time on your account page.

Where can I modify my subscription?

  • Edit your subscription by logging in to your COCOLAB Pro account and viewing your account details.
  • Email us at [email protected]! 

Product

What is Cocofloss made of?

  • Hundreds of Polyester filaments infused with microcrystalline wax, coconut oil, essential oils and aromas.

Can it be recycled?

  • Most of Cocofloss can be recycled! Here’s the run down:
    • Boxed packaging
      • Our current packaging (the box) is made of 100% recycled paper fibers and can be recycled.
    • Floss container
      • The plastic floss container is made of polypropylene and can be recycled. 
    • Floss material
      • Unfortunately, Cocofloss’s polyester threads cannot be recycled via recycling due to the wax.