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Pricing

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately.

No. There is no setup fee and no long-term contract. You pay the subscription for the plan you choose and can cancel anytime.

All plans are priced in US dollars (USD) worldwide, including Australia. For example, Essential is $49 USD a month in every country.

Yes. Annual billing is available on Growth ($1,010 USD a year), Pro ($2,540 USD a year) and Enterprise ($5,090 USD a year). Each annual price is 15% less than paying monthly for 12 months. Essential ($49 USD a month) is monthly only.

Every plan has a queue join limit per billing cycle: Starter 100 a month (and 10 a day), Essential 1,000, Growth 2,000, Pro 4,000 and Enterprise 11,000 a month. The limit covers every location on the account. Live Capacity scans do not count towards the monthly limit; on Starter they are limited to 10 scans a day.

SMS allowances are counted in credits. A text to most countries, including Australia, the US, Canada and the UK, uses 1 credit. A few countries cost carriers much more to reach, so a text there uses more credits. See SMS credits by country. Starter has 5 SMS trial credits, and Essential has 25 fallback SMS a month for when a WhatsApp message can't be delivered. Full SMS allowances start on Growth: Growth 500, Pro 1,400 and Enterprise 2,800 credits a month. SMS and WhatsApp allowances reset with your billing cycle.

WhatsApp notifications are on every plan, included within your plan's monthly allowance: Starter 12/month, Essential 800/month, Growth 1,000/month, Pro 2,000/month, and Enterprise 7,000/month. WhatsApp resets monthly with your billing cycle. Essential also includes 25 SMS credits/month used only as automatic fallback when WhatsApp can't deliver. Full SMS allowances start on Growth.

There is no overage charge on any plan. On paid plans, when an SMS or WhatsApp allowance is used up, sending on that channel stops until your billing cycle resets or you upgrade, and messages go out on your other enabled channels while they have allowance left. Your free Starter account pauses new joins once you use the 12 WhatsApp messages or 5 SMS trial credits for the month. It stays paused until you upgrade to a paid plan. Upgrade any time to keep going.

No. Web push alerts never count against your SMS or WhatsApp allowance. Push is off by default, and a venue can switch it on in Settings. When it is on and a customer allows alerts on their phone (iPhone through a quick App Clip, Android and desktop in the browser), their updates go by push, and a text is sent only when push can't reach them.

Each customer can receive up to 3 notifications: join confirmation, ready alert, and called to serve. You choose which ones are sent in your settings, and that decides how far your allowance goes.

Yes. Growth, Pro and Enterprise include online booking with reminders. Guests book a time slot from their phone, and when they check in they join the same live queue as your walk-ins. See how online booking works.

Growth, Pro and Enterprise include online ordering. Guests order from a QR code and pay online through your own Square account, or pay you at pickup. Orders paid online can be sent to your Square POS. ScanQueue adds no fee per order. Square's processing fees apply to online payments. See how online ordering works.

Yes. Every plan, including Starter, has the Reports tab. Essential and above add advanced analytics and the customer CSV export.

Guest pages and messages are available in 12 languages: English, Spanish, Indonesian, Malay, French, Portuguese (Brazil), Portuguese (Portugal), Czech, Thai, Chinese (Simplified), Chinese (Traditional) and Arabic. The dashboard and website are in English and Spanish.