createContentAssociation

Creates an association between a content resource in a knowledge base and step-by-step guides. Step-by-step guides offer instructions to agents for resolving common customer issues. You create a content association to integrate Amazon Q in Connect and step-by-step guides.

After you integrate Amazon Q and step-by-step guides, when Amazon Q provides a recommendation to an agent based on the intent that it's detected, it also provides them with the option to start the step-by-step guide that you have associated with the content.

Note the following limitations:

• You can create only one content association for each content resource in a knowledge base.

• You can associate a step-by-step guide with multiple content resources.

For more information, see Integrate Amazon Q in Connect with step-by-step guides in the Amazon Connect Administrator Guide.