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Help Desk Software
Help desk software is enables companies and organizations to provide customer service and technical assistance. It is designed to streamline communication between customers and technical teams, and to create a central repository of information and solutions to common problems. Help desk software often includes features such as automated ticketing, asset tracking, and customer feedback surveys.
Service Desk Software
Service desk software is a platform designed to support and manage customer service operations by providing a centralized location for handling incidents, requests, and issues. These tools allow businesses to manage customer support tickets, track the resolution process, and ensure timely responses. Service desk software typically includes features such as ticket management, automated workflows, knowledge base integration, reporting, and analytics. It helps teams efficiently handle incoming requests, resolve problems, and improve customer satisfaction. By streamlining communication between support teams and customers, service desk software improves the overall efficiency of service delivery and helps organizations maintain service-level agreements (SLAs).
eCommerce Help Desks Software
Ecommerce help desks are customer service organizations dedicated to providing assistance to clients with online shopping experiences.
Help Authoring Tools
Help authoring tools (HAT) are software solutions used to create and publish user manuals, online help systems, FAQs, and other types of documentation for software applications, websites, and products. These tools allow authors to design, write, and structure help content in a way that is easy for users to access and understand. Features of help authoring tools typically include a WYSIWYG (What You See Is What You Get) editor, multi-format export options (e.g., HTML, PDF, CHM), built-in templates, search functionality, and support for multimedia integration (such as videos and images). These tools are essential for creating in-app help, troubleshooting guides, and product documentation to improve user experience and provide support.
Hot Desk Booking Software
Hot desk booking software, also known as desk booking systems, are software tools that enable organizations with a hybrid workforce to book a physical desk in the office when and where they need it. Hot desk booking software is useful for companies that have remote and hybrid workforces and need a system to allow team members to book desks when they need them rather than having a dedicated desk.
Ticketing Software
Ticketing software is used by companies to process and manage ticketing for events, venues, concerts, travel, festivals, theaters, and more.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Martial Arts Software
Martial arts software is designed to help martial arts schools, academies, and instructors manage various aspects of their operations, including student enrollment, scheduling, training plans, and performance tracking. These platforms typically include features such as class scheduling, attendance management, payment processing, rank tracking, and communication tools to keep students informed about classes, events, and promotions. Martial arts software can also help instructors create personalized training programs, track progress, and ensure the efficient management of their business. It is used to enhance student engagement, streamline administrative tasks, and improve overall business operations in martial arts studios.
Oncology Software
Oncology software is designed to support the clinical, administrative, and operational needs of cancer care providers. It helps oncology teams manage patient records, treatment plans, chemotherapy regimens, radiation therapy workflows, and long-term care coordination. These systems streamline documentation, improve clinical accuracy, and ensure adherence to complex cancer treatment protocols. Advanced oncology platforms also integrate imaging, pathology, genomics, and decision-support tools to help clinicians make more informed treatment decisions. By unifying data across the patient journey, oncology software enhances care quality, boosts efficiency, and improves patient outcomes.
NPS Software
NPS software helps businesses measure customer loyalty by collecting and analyzing Net Promoter Score (NPS) feedback. It automates the process of sending surveys, tracking responses, and segmenting promoters, passives, and detractors. Many platforms include real-time dashboards, sentiment analysis, and trend reporting to help teams understand customer satisfaction over time. The software also integrates with CRM and support systems to trigger follow-ups and improve customer retention. Overall, NPS software enables companies to monitor customer sentiment, respond to issues quickly, and strengthen long-term relationships.
Speech Therapy Software
Speech therapy software is designed to assist speech-language pathologists (SLPs) and individuals in diagnosing, treating, and improving speech, language, and communication disorders. These tools often provide a variety of exercises, activities, and assessments tailored to different speech challenges, such as articulation, fluency, voice disorders, and language comprehension. Many speech therapy software programs include interactive features like visual aids, audio feedback, and progress tracking to help patients practice and improve their speech skills. These platforms are used in both clinical settings and for at-home exercises, offering personalized programs to support the therapy process and track development over time.
Neural Network Software
Neural network software uses algorithms to simulate the human brain's ability to recognize patterns. It can be used for a variety of purposes, such as image and voice recognition, natural language processing, and decision making. The software is typically composed of a number of layers that contain parameters which are adjusted through training. Finally, it can be applied in various areas such as healthcare, finance, engineering and more.
Emissions Management Software
Emissions management software helps organizations monitor, track, and report their greenhouse gas emissions and environmental impact to comply with regulations and support sustainability goals. It collects data from various sources such as energy use, transportation, and industrial processes, providing analytics to identify emission trends and reduction opportunities. The software often includes tools for regulatory reporting, carbon accounting, and scenario modeling to help businesses plan and implement emission reduction strategies. By automating data collection and reporting, it improves accuracy, transparency, and decision-making. Ultimately, emissions management software supports organizations in minimizing their carbon footprint and enhancing environmental responsibility.
Parks and Recreation Software
Parks and recreation software helps municipalities, community centers, and parks departments manage facilities, programs, and public services. It supports scheduling for classes, camps, sports leagues, and events while handling registrations, payments, and waitlists. Many platforms include facility booking, membership management, and staff scheduling to streamline daily operations. The software often provides online portals for residents to register for activities, reserve spaces, and access community updates. Overall, parks and recreation software improves efficiency, enhances community engagement, and helps local agencies deliver better recreational services.
Land Management Software
Land management software helps organizations, governments, and landowners efficiently manage property assets, land use, and related data throughout the land lifecycle. It centralizes information on ownership, leases, boundaries, zoning, resources, and environmental factors in one digital platform. These systems often integrate with GIS (Geographic Information Systems), mapping tools, and satellite data for visualization and spatial analysis. Land management software supports decision-making in areas such as real estate, agriculture, mining, utilities, and conservation by improving accuracy, compliance, and resource allocation. By digitizing land records and automating administrative workflows, it enhances transparency, sustainability, and long-term land stewardship.
IT Service Software
IT service software provides an essential role in a business's IT environment. It assists with the daily functions and operations of the organization by managing user accounts, monitoring networks, and providing maintenance for hardware and software. It can also be used to schedule tasks, automate processes, or create reports. Additionally, it enables technicians to easily track issues and inquiries. This ensures that employees are able to access the necessary resources promptly and efficiently.
Space Management Software
Space management software helps businesses and organizations optimize the use of physical spaces, such as offices, retail environments, or industrial facilities. These platforms typically provide tools for planning, organizing, and tracking space utilization, allowing companies to allocate space effectively, minimize waste, and improve workflow efficiency. Space management software often includes features like floor planning, real-time tracking of occupancy, resource scheduling, and reporting tools to analyze space usage. By using this software, organizations can maximize the efficiency of their spaces, reduce costs, and ensure better management of real estate assets.
Intranet Software
Intranet software is used to create online networks within a company or organization. It allows users from different departments to collaborate on projects, store and share documents, access information, and communicate with one another. Intranets can be accessed through a web browser with a secure username and password. They offer various features such as wikis, blogs, chat rooms, forums and other tools that make it easy for employees to work together in a virtual workspace.
Productivity Software
Productivity software refers to a suite of tools designed to help individuals and organizations accomplish various tasks more efficiently, ranging from document creation and data analysis to project management and communication. These software applications typically include word processors, spreadsheets, presentation tools, email clients, and task management tools, among others. Popular productivity software often includes features for collaboration, file sharing, and cloud storage, enabling users to work seamlessly across different devices and locations. By streamlining everyday tasks, these tools improve efficiency, reduce time spent on administrative tasks, and enhance overall workflow.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
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  • 1
    Rider

    Rider

    JetBrains

    Fast & powerful, cross-platform .NET IDE, develop .NET, ASP.NET, .NET Core, Xamarin or Unity applications on Windows, Mac, Linux. JetBrains Rider is a cross-platform .NET IDE based on the IntelliJ platform and ReSharper. Rider supports .NET Framework, the new cross-platform .NET Core, and Mono based projects. This lets you develop a wide range of applications including .NET desktop applications, services and libraries, Unity games, Xamarin apps, ASP.NET, and ASP.NET Core web applications. ...
    Starting Price: $11.58 per month
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  • 2
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    1,923 Ratings
    Starting Price: $19/agent/month
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  • 3
    NetNut

    NetNut

    NetNut

    ...Our team is devoted to providing customers with proxy solutions tailored for each particular use case. Based on your objectives, a dedicated account manager will allocate fully optimized proxy pools and assist you throughout the proxy configuration process. NetNut’s architecture is unique in its ability to provide residential IPs with one-hop ISP connectivity. Our residential proxy network transparently performs load balancing to connect you to the destination URL, ensuring complete anonymity and high speed.
    575 Ratings
    Starting Price: $1.59/GB
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  • 4
    ManageEngine ServiceDesk Plus
    Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide.
    1,660 Ratings
    Starting Price: $120.00/year/user
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  • 5
    Serviceaide

    Serviceaide

    Serviceaide

    Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology,...
    139 Ratings
    Starting Price: $90/per month/per user
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  • 6
    Vivantio

    Vivantio

    Vivantio

    Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business...
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    26 Ratings
    Starting Price: $59.00/month/user
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  • 7
    Zendesk

    Zendesk

    Zendesk

    ...It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. ...
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    7,583 Ratings
    Starting Price: $25/agent/month
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  • 8
    Atera

    Atera

    Atera

    ...Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.
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    3,015 Ratings
    Starting Price: 30-DAY FREE TRIAL
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  • 9
    NetBrain

    NetBrain

    NetBrain Technologies

    NetBrain helps IT teams halve MTTR and prevent outages with AI-driven automation. Trusted by 2,500+ enterprises worldwide, our no-code, intent-based platform turns manual network operations into intelligent automation, keeping networks running smoothly and efficiently.​ Top use cases: - Automated Troubleshooting - Automated Change Management - Network AIOps - Network Assessment - Network Visibility - Network Observability - Network Security
    218 Ratings
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  • 10
    LM-Kit.NET
    LM-Kit.NET is a cutting-edge, high-level inference SDK designed specifically to bring the advanced capabilities of Large Language Models (LLM) into the C# ecosystem. Tailored for developers working within .NET, LM-Kit.NET provides a comprehensive suite of powerful Generative AI tools, making it easier than ever to integrate AI-driven functionality into your applications.
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    23 Ratings
    Starting Price: Free (Community) or $1000/year
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  • 11
    LiveHelpNow

    LiveHelpNow

    LiveHelpNow

    ... • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companies
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    15 Ratings
    Starting Price: $21.00/month/user
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  • 12
    Chat2Desk

    Chat2Desk

    Chat2Desk

    ...Chatbots, including those with AI, help automate communication with customers and solve their standard questions. Chat2Desk also has a widget with online chat to the website - customers will quickly get help or the information they need. Ability to connect to CRM systems and any other tools thanks to the open API.
    Starting Price: 10
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  • 13
    Rezolve.ai

    Rezolve.ai

    Rezolve.ai

    Rezolve.ai is a GenAI-enabled AITSM solution- a next evolution of ITSM that helps enterprises eliminate enterprise friction and increase employee productivity, often reaching an impressive 5%. Seamlessly integrated with Microsoft Teams, Rezolve.ai isn't just a service desk; it's a powerhouse for creating the next generation of IT service management (AITSM) with astounding business outcomes. It harnesses the incredible capabilities of Generative AI and automation to empower your technicians and service desk managers, turning them into IT support superheroes. ...
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  • 14
    ThriveDesk

    ThriveDesk

    ThriveDesk

    ...Experience the future of customer service with ThriveDesk, where efficiency meets excellence. NEO is our AI agent will go an extra mile to solve customer issues when no one is there and help you draft ticket replies, knowledge base articles and much more.
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  • 15
    atSpoke

    atSpoke

    atSpoke

    atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support.
    Starting Price: $4 per user per month
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  • 16
    Serval

    Serval

    Serval

    Serval is an AI-native IT service management platform designed to automate help-desk requests, access management, and workflow building for modern teams. The solution supports natural-language input; users can describe the task they want automated, and Serval builds and deploys the workflow, presenting both a no-code UI and underlying editable code for technical teams to inspect. It handles help-desk resolution across Slack, Teams, email, or web portal; automates access requests (including just-in-time access, role-provisioning, deprovisioning, and custom policies) via integrations with identity providers and SSO systems; and surfaces analytics and insights on ticket volume, automation rate, SLA compliance, and team performance. ...
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  • 17
    Gaspar AI

    Gaspar AI

    Gaspar AI

    Gaspar AI is your intelligent AI partner for optimal service desk operations and experiences. It uses Generative AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms and workflows to build and automate repetitive processes, such as employee onboarding. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment.
    Starting Price: $4 per user per month
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  • 18
    Sendbird

    Sendbird

    Sendbird

    ...Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.
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    164 Ratings
    Starting Price: $399/month
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  • 19
    BoldDesk

    BoldDesk

    Syncfusion

    BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.
    Starting Price: $12
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  • 20
    MSM

    MSM

    Marval Software

    Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and...
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  • 21
    Auralis

    Auralis

    Auralis AI

    Auralis AI is an advanced platform designed to revolutionize customer experience through AI-powered automation. It enables businesses to streamline support operations by handling repetitive tasks, offering 24/7 assistance in multiple languages, and integrating seamlessly with existing CRM and helpdesk systems. Auralis AI boosts efficiency by reducing response times, minimizing human error, and enhancing customer satisfaction. With robust analytics and continuous learning, it adapts to...
    Starting Price: $499 per month
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  • 22
    Help Lightning

    Help Lightning

    Help Lightning

    Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
    1 Rating
    Starting Price: $75,000 per year
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  • 23
    Inline Help

    Inline Help

    Inline Manual

    Elevate your customer support to new heights with Inline Help – the ultimate solution for proactive support that anticipates and addresses customer questions before they even ask. Seamlessly integrating your knowledge base with Inline Help, you unlock the power of an in-app AI assistant that dynamically generates content tailored to your users' needs. With our innovative 'Explain This' feature, users can access instant, real-time explanations right within your application, empowering them to find answers efficiently without leaving their workflow. ...
    Starting Price: $97/site/month
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  • 24
    Hey Help

    Hey Help

    Hey Help

    Hey Help is an AI Executive Assistant for Gmail that saves you up to 1 hour per day by automating inbox tasks like sorting emails, drafting replies, and sending follow-ups. It learns from your manual corrections to get smarter over time—no learning curve, no new tools, and no bots to train. Hey Help is recommended for busy professionals, small business leaders, and ops teams who need a fast, affordable way to manage high-volume or shared inboxes without hiring a human assistant.
    Starting Price: Free
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  • 25
    ThinkOwl

    ThinkOwl

    ThinkOwl

    ...Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. ...
    Starting Price: $0
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  • 26
    CX Genie

    CX Genie

    CX Genie

    Deliver personalized, instant responses with AI-driven support, ensuring customers feel valued and understood, improving overall satisfaction and loyalty. Cut down on operational costs by providing round-the-clock support, allowing your team to focus on complex issues while the AI handles routine queries efficiently. Streamline workflows with automated ticket management, real-time AI recommendations, and more, boosting productivity and response times to drive more sales and revenue. Grow...
    1 Rating
    Starting Price: $14.99 per month
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  • 27
    Zoho Desk
    Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. ...
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    17 Ratings
    Starting Price: $12.00 per user per month
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  • 28
    SolarWinds Service Desk
    SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'.
    Starting Price: $19.00 per user per month
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  • 29
    Desku.io

    Desku.io

    Desku.io

    ...Our live chat feature keeps you connected with your customers in real-time and 24/7. Engage with your customers better. Unlock the world of information at customers' fingertips and let them help themselves to find the information they are looking, for your service or product. Upload the articles related to tips, tricks, how-tos, relevant video links, and other informational sources. Say "hello" to your new best friend. Provide instant responses to customer queries anytime and anywhere even in the support team's absence. Just drag and drop the conversational interface and make your own chatbot.
    Starting Price: $19 per month
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  • 30
    AForge.NET

    AForge.NET

    AForge.NET

    ...The framework is provided not only with different libraries and their sources, but with many sample applications, which demonstrate the use of this framework, and with documentation help files, which are provided in HTML Help format.
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