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Help Desk Software
Help desk software is enables companies and organizations to provide customer service and technical assistance. It is designed to streamline communication between customers and technical teams, and to create a central repository of information and solutions to common problems. Help desk software often includes features such as automated ticketing, asset tracking, and customer feedback surveys.
Service Desk Software
Service desk software is a platform designed to support and manage customer service operations by providing a centralized location for handling incidents, requests, and issues. These tools allow businesses to manage customer support tickets, track the resolution process, and ensure timely responses. Service desk software typically includes features such as ticket management, automated workflows, knowledge base integration, reporting, and analytics. It helps teams efficiently handle incoming requests, resolve problems, and improve customer satisfaction. By streamlining communication between support teams and customers, service desk software improves the overall efficiency of service delivery and helps organizations maintain service-level agreements (SLAs).
eCommerce Help Desks Software
Ecommerce help desks are customer service organizations dedicated to providing assistance to clients with online shopping experiences.
Help Authoring Tools
Help authoring tools (HAT) are software solutions used to create and publish user manuals, online help systems, FAQs, and other types of documentation for software applications, websites, and products. These tools allow authors to design, write, and structure help content in a way that is easy for users to access and understand. Features of help authoring tools typically include a WYSIWYG (What You See Is What You Get) editor, multi-format export options (e.g., HTML, PDF, CHM), built-in templates, search functionality, and support for multimedia integration (such as videos and images). These tools are essential for creating in-app help, troubleshooting guides, and product documentation to improve user experience and provide support.
Hot Desk Booking Software
Hot desk booking software, also known as desk booking systems, are software tools that enable organizations with a hybrid workforce to book a physical desk in the office when and where they need it. Hot desk booking software is useful for companies that have remote and hybrid workforces and need a system to allow team members to book desks when they need them rather than having a dedicated desk.
Ticketing Software
Ticketing software is used by companies to process and manage ticketing for events, venues, concerts, travel, festivals, theaters, and more.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Martial Arts Software
Martial arts software is designed to help martial arts schools, academies, and instructors manage various aspects of their operations, including student enrollment, scheduling, training plans, and performance tracking. These platforms typically include features such as class scheduling, attendance management, payment processing, rank tracking, and communication tools to keep students informed about classes, events, and promotions. Martial arts software can also help instructors create personalized training programs, track progress, and ensure the efficient management of their business. It is used to enhance student engagement, streamline administrative tasks, and improve overall business operations in martial arts studios.
Oncology Software
Oncology software is designed to support the clinical, administrative, and operational needs of cancer care providers. It helps oncology teams manage patient records, treatment plans, chemotherapy regimens, radiation therapy workflows, and long-term care coordination. These systems streamline documentation, improve clinical accuracy, and ensure adherence to complex cancer treatment protocols. Advanced oncology platforms also integrate imaging, pathology, genomics, and decision-support tools to help clinicians make more informed treatment decisions. By unifying data across the patient journey, oncology software enhances care quality, boosts efficiency, and improves patient outcomes.
NPS Software
NPS software helps businesses measure customer loyalty by collecting and analyzing Net Promoter Score (NPS) feedback. It automates the process of sending surveys, tracking responses, and segmenting promoters, passives, and detractors. Many platforms include real-time dashboards, sentiment analysis, and trend reporting to help teams understand customer satisfaction over time. The software also integrates with CRM and support systems to trigger follow-ups and improve customer retention. Overall, NPS software enables companies to monitor customer sentiment, respond to issues quickly, and strengthen long-term relationships.
Speech Therapy Software
Speech therapy software is designed to assist speech-language pathologists (SLPs) and individuals in diagnosing, treating, and improving speech, language, and communication disorders. These tools often provide a variety of exercises, activities, and assessments tailored to different speech challenges, such as articulation, fluency, voice disorders, and language comprehension. Many speech therapy software programs include interactive features like visual aids, audio feedback, and progress tracking to help patients practice and improve their speech skills. These platforms are used in both clinical settings and for at-home exercises, offering personalized programs to support the therapy process and track development over time.
Neural Network Software
Neural network software uses algorithms to simulate the human brain's ability to recognize patterns. It can be used for a variety of purposes, such as image and voice recognition, natural language processing, and decision making. The software is typically composed of a number of layers that contain parameters which are adjusted through training. Finally, it can be applied in various areas such as healthcare, finance, engineering and more.
Emissions Management Software
Emissions management software helps organizations monitor, track, and report their greenhouse gas emissions and environmental impact to comply with regulations and support sustainability goals. It collects data from various sources such as energy use, transportation, and industrial processes, providing analytics to identify emission trends and reduction opportunities. The software often includes tools for regulatory reporting, carbon accounting, and scenario modeling to help businesses plan and implement emission reduction strategies. By automating data collection and reporting, it improves accuracy, transparency, and decision-making. Ultimately, emissions management software supports organizations in minimizing their carbon footprint and enhancing environmental responsibility.
Parks and Recreation Software
Parks and recreation software helps municipalities, community centers, and parks departments manage facilities, programs, and public services. It supports scheduling for classes, camps, sports leagues, and events while handling registrations, payments, and waitlists. Many platforms include facility booking, membership management, and staff scheduling to streamline daily operations. The software often provides online portals for residents to register for activities, reserve spaces, and access community updates. Overall, parks and recreation software improves efficiency, enhances community engagement, and helps local agencies deliver better recreational services.
Land Management Software
Land management software helps organizations, governments, and landowners efficiently manage property assets, land use, and related data throughout the land lifecycle. It centralizes information on ownership, leases, boundaries, zoning, resources, and environmental factors in one digital platform. These systems often integrate with GIS (Geographic Information Systems), mapping tools, and satellite data for visualization and spatial analysis. Land management software supports decision-making in areas such as real estate, agriculture, mining, utilities, and conservation by improving accuracy, compliance, and resource allocation. By digitizing land records and automating administrative workflows, it enhances transparency, sustainability, and long-term land stewardship.
IT Service Software
IT service software provides an essential role in a business's IT environment. It assists with the daily functions and operations of the organization by managing user accounts, monitoring networks, and providing maintenance for hardware and software. It can also be used to schedule tasks, automate processes, or create reports. Additionally, it enables technicians to easily track issues and inquiries. This ensures that employees are able to access the necessary resources promptly and efficiently.
Space Management Software
Space management software helps businesses and organizations optimize the use of physical spaces, such as offices, retail environments, or industrial facilities. These platforms typically provide tools for planning, organizing, and tracking space utilization, allowing companies to allocate space effectively, minimize waste, and improve workflow efficiency. Space management software often includes features like floor planning, real-time tracking of occupancy, resource scheduling, and reporting tools to analyze space usage. By using this software, organizations can maximize the efficiency of their spaces, reduce costs, and ensure better management of real estate assets.
Intranet Software
Intranet software is used to create online networks within a company or organization. It allows users from different departments to collaborate on projects, store and share documents, access information, and communicate with one another. Intranets can be accessed through a web browser with a secure username and password. They offer various features such as wikis, blogs, chat rooms, forums and other tools that make it easy for employees to work together in a virtual workspace.
Productivity Software
Productivity software refers to a suite of tools designed to help individuals and organizations accomplish various tasks more efficiently, ranging from document creation and data analysis to project management and communication. These software applications typically include word processors, spreadsheets, presentation tools, email clients, and task management tools, among others. Popular productivity software often includes features for collaboration, file sharing, and cloud storage, enabling users to work seamlessly across different devices and locations. By streamlining everyday tasks, these tools improve efficiency, reduce time spent on administrative tasks, and enhance overall workflow.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
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  • 1
    NetOwl TextMiner
    NetOwl TextMiner combines our award winning NetOwl Extractor with Elasticsearch to provide unique text analytics software. TextMiner leverages all aspects of NetOwl capabilities and is ideal for supporting “what if” analysis, discovery, quick response investigation, and detailed research. NetOwl TextMiner integrates all text analytics capabilities of NetOwl Extractor, including entity extraction, relationship, and event extraction, sentiment analysis, text categorization, and geotagging into all-encompassing text mining software. ...
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  • 2
    NetOwl Extractor
    NetOwl Extractor offers highly accurate, fast, and scalable entity extraction in multiple languages using AI-based natural language processing and machine learning technologies. NetOwl's named entity recognition software can be deployed on premises or in the cloud, enabling a variety of Big Data Text Analytics applications. With over 100 types of entities, NetOwl offers a broad semantic ontology for entity extraction that goes beyond that of standard named entity extraction software. ...
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  • 3
    Salience

    Salience

    Lexalytics

    ...Integrate Salience into your enterprise business intelligence architecture or white label it inside your own data analytics product. Salience can process 200 tweets per second while scaling from single process cores to entire data centers with a small memory footprint. Use Java, Python, .NET/C# bindings for higher level ease or the native C/C++ interface for maximum speed. Enjoy full access to the underlying technology. Tune every text analytics function and NLP feature, from tokenization and part of speech tagging to sentiment scoring, categorization, theme analysis, and more. Built on a pipeline model of NLP rules and machine learning models. ...
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  • 4
    Conversus.AI

    Conversus.AI

    Converseon

    Take control of your models with the leading Machine Learning-as-a-Service Platform for unstructured social and voice-of-customer text analytics. Our experienced team of experts can help you build highly-advanced, bespoke social models to leverage, deploy, generalize and utilize your information properly. Align your social listening initiatives with best practice AI strategies for transparency, accuracy and fairness. New to social listening or want to advance the effectiveness of your solution? We provide the industry’s most experienced team to help guide your journey. ...
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  • 5
    Relative Insight

    Relative Insight

    Relative Insight

    With a background in protecting children online, our comparative text analysis platform extracts business value from your text data. Relative Insight’s technology helps marketing insights professionals and brand specialists like you extract more value out of the text data you’ve already got. By utilizing a comparative approach, our platform helps you to generate rich audience insights quickly and at scale. This adds sophistication and science to your qualitative analysis. Equipped with unique marketing insights, brands can develop sharper communications, better brand positioning, and more resonant campaigns. ...
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  • 6
    BytesView

    BytesView

    Algodom Media

    BytesView is an advanced machine learning and NLP-based text analysis tool. It can compile and analyze large volumes of text data from multiple information sources with ease. The various text mining and analysis models can help analyze and extract valuable insights from unstructured text. BytesView also offers API services that can help you train custom data analysis models with data specific to your organization to increase accuracy and efficiency.
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  • 7
    Clarip

    Clarip

    Clarip

    ...Our cloud native architecture helps enterprises scale on demand seamlessly. Clarip brings companies and consumers together and makes engagement better.
    Starting Price: $99.00 per month
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  • 8
    trustMinder

    trustMinder

    trustMinder

    trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies. One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere. With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7. Using state of the art methods to collect and interpret feedback trustMinder helps you turn the humble survey into invaluable customer insights. Capture feedback from any channel and turn it into actionable insights. Using real-time text analytics and machine learning you can quickly understand the ‘why’ behind a CX score. ...
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  • 9
    FeedCheck

    FeedCheck

    FeedCheck

    ...Reviews are important and your customers know this. While many products are sold online, reviews come daily. Your sales are influenced directly by reviews, you must monitor them. Monitoring reviews helps you have a complete overview of the consumers and a direct perception of your product. Customer reviews hide valuable insights. FeedCheck helps you to discover what customers talk about, what makes them happy and what bothers them.
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  • 10
    TextRazor

    TextRazor

    TextRazor

    ...TextRazor offers a complete cloud or self-hosted text analysis infrastructure. We combine state-of-the-art natural language processing techniques with a comprehensive knowledgebase of real-life facts to help rapidly extract the value from your documents, tweets or web pages.
    Starting Price: $200 per month
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  • 11
    SurveySensum

    SurveySensum

    SurveySensum

    ...The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.
    Starting Price: $99 per month
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  • 12
    Hyland Document Filters
    Document Filters is an SDK that can be leveraged for various applications, such as content indexing, e-discovery, data migration, feeding data into AI/ML models and much more by extracting data from unstructured sources. It gives software developers the ability to perform deep inspection, data extraction, output manipulation and conversion for virtually any type of document and language.
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  • 13
    Clustify

    Clustify

    Hot Neuron

    ...Hot Neuron was formed in February 2000 to develop information retrieval technologies and services. The company prides itself on developing innovative methods and algorithms that help people find and organize information that will make their companies more productive.
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  • 14
    SpamAssassin

    SpamAssassin

    Apache Software Foundation

    ...It uses a robust scoring framework and plug-ins to integrate a wide range of advanced heuristic and statistical analysis tests on email headers and body text including text analysis, Bayesian filtering, DNS blocklists, and collaborative filtering databases. Looking for tips to improve your existing installation? Click here for a variety of topics in our Wiki that might help. SpamAssassin uses a wide variety of local and network tests to identify spam signatures. This makes it harder for spammers to identify one aspect which they can craft their messages to work around.
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  • 15
    IBM Digital Analytics
    ...Simplify and automate how you collect, organize and analyze data to infuse AI throughout your business. AI-powered search and text analytics uses natural language processing to learn your industry's unique language. This AI-driven GRC solution helps you simplify how to manage risk and regulatory compliance.
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  • 16
    Inqwise

    Inqwise

    Inqwise

    ...Inqwise is an online survey software tool that makes it easy to create online surveys. Whether you're looking for to do an advanced survey or gather customer feedback. Inqwise can help you create online surveys to collect and analyze data.
    Starting Price: $7.95 per user per month
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  • 17
    eTouchPoint

    eTouchPoint

    eTouchPoint

    ...From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. ...
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  • 18
    INFOFISCUS

    INFOFISCUS

    Infometry

    ...Infometry is a world-class technology and Data Management Solutions, an analytics solutions provider focused on delivering solutions for data warehouse implementations, enterprise performance management (EPM), business intelligence (BI), big data analytics, predictive analytics and enterprise search, and text analytics. Our guiding principles steer us in our mission to help clients realize their full potential by delivering business insights to increase profitability, and revenue.
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  • 19
    3RDi Search

    3RDi Search

    The Digital Group

    ...You're about to discover the solution: a powerful, innovative and adaptive platform power packed with every feature you need for Search, Discovery & Analytics of your data. We have named it 3RDi "Third Eye". It's the semantic search engine your enterprise needs to help you take action, boost revenues and cut costs! Powered by NLP and semantic search, it is designed for multidimensional information analysis and easy search relevancy management. Discover the comprehensive scalable platform for every challenge in search & text mining, from management and exploitation of unstructured content to deriving deeper actionable insights that boost your business. 3RDi isn't merely a search solution. ...
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  • 20
    Transzaar

    Transzaar

    eBhasha Setu

    ...Our Word Level Spell Checker is a unique tool backed up with a huge database of dictionary words which suggests the word correction at a remarkable accuracy. Reading an unknown language was never an easy task. Our Transliteration scheme will help you read an unknown language in your regional language. The look and feel of the font is an imperative constraint that a reader would consider, so it is better to have an apt font that makes the content clear and crisp. Our Proprietary font converter (Font <-> Unicode) comes to the aid in this situation with a variety of fonts you can choose among.
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  • 21
    Gavagai

    Gavagai

    Gavagai

    ...Explorer has an API that allows you to integrate your unstructured text data into your business intelligence ecosystem. Employee experience is the field of analyzing and determining factors that make employees happy and motivated. Our products help companies process, analyze and understand large amounts of unstructured natural language data in a short amount of time. An intuitive platform to build your custom bots fully suited to your business needs, with no coding needed. Minutes to start for immediate efficiency gains. The Gavagai API is a collection of semantic analysis tools supporting 47 languages. ...
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  • 22
    SAS Visual Data Science
    Access, explore and prepare data while discovering new trends and patterns. SAS Visual Data Science helps you create and share smart visualizations and interactive reports through a single, self-service interface. It uses machine learning, text analytics and econometrics capabilities for better forecasting and optimization, plus it manages and registers SAS and open-source models within projects or as standalone models. Visualize and discover relevant relationships in your data. ...
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  • 23
    PrepAI

    PrepAI

    PrepAI

    PrepAI helps the content leaders and exam administrators in saving time and reducing human errors while generating the question papers for offline or online exams. PrepAI provides supportive state assessment that boosts student achievement. Programs offer realistic assessment rehearsals as well as consistent practice based on artificial intelligence.
    Starting Price: Free
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  • 24
    teX.ai

    teX.ai

    teX.ai

    Given the sea of content, your business generates, identifies, and processes only text that is of interest to you, quickly, accurately, and efficiently. Regardless of your business needs, operational agility, faster decisions, obtaining customer insights or more, teXai, a Forbes recognized text analytics company, helps you take advantage of text to propel your business forward. teXai's powerful customizable preprocessor engine identifies and extracts objects of your interest in the nooks and crannies of your organization’s emails, text messages, tables, website, social media, archives, or any documents of your choice. Its intelligent customizable linguistic application identifies text genre, groups, similar content and creates concise summaries so that your business teams can obtain the right context from the right text. ...
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  • 25
    Caplena

    Caplena

    Caplena

    • Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. ...
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  • 26
    Delighted

    Delighted

    Delighted

    Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted.
    Starting Price: Free
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  • 27
    EvaluAgent

    EvaluAgent

    EvaluAgent

    Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.
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  • 28
    Mopinion

    Mopinion

    Mopinion

    All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more.
    Starting Price: $229/month
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  • 29
    OpenText Unstructured Data Analytics
    OpenText™ Unstructured Data Analytics products employ AI and machine learning to help organizations uncover and leverage key insights stored deep within their unstructured data, including text, audio, video, and images. Organizations can connect all their data to understand the context and information locked inside high-growth unstructured content—at scale. Discover insights hidden within all types of media with unified text, speech, and video analytics that support more than 1,500 data formats. ...
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  • 30
    Dovetail

    Dovetail

    Dovetail Research

    ...The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.
    Starting Price: $29/user/month
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