Best Conversational AI Platforms
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Compare the Top Conversational AI Platforms as of January 2026
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What are Conversational AI Platforms?
Conversational AI platforms are software solutions that enable businesses to build, deploy, and manage AI-powered chatbots and virtual assistants to engage with customers in real-time. These platforms leverage natural language processing (NLP) and machine learning to understand and respond to human interactions, whether through text or voice. Conversational AI can be used for various purposes, including customer support, lead generation, sales assistance, and personalized recommendations. These platforms often include features such as multi-channel support, intent recognition, conversation analytics, and integration with business systems. By automating customer interactions, conversational AI platforms help businesses improve efficiency, enhance customer experiences, and reduce operational costs. Compare and read user reviews of the best Conversational AI platforms currently available using the table below. This list is updated regularly.
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1
Pipedrive
Pipedrive
Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.Starting Price: $24/month -
2
SimboConnect
Simbo AI
SimboConnect is an Intelligent Virtual Assistant (IVA) for both small and large healthcare providers. It is a SaaS platform automating both INBOUND as well as OUTBOUND phone calls. The Bot interacts with patients over phone taking care of simple to complex queries including appointments, medical refills, on-call requests, callback requests, custom orders, referrals, office directions, timings etc. It can close some requests by itself and remaining it will assign to the relevant staff, ensuring no tasks or appointments are missed. SimboConnect summarizes patient conversation as structured opening doors for limitless automation and analytics. SimboConnect comes with 360-degree follow-up dashboard with full patient phone communications history managed at one place. SimboConnect is a patient delight as there is no wait times or clunky IVRs. Healthcare practices and hospitals love it as they no longer miss any patient calls and appointment requests. -
3
Emitrr
Emitrr
Emitrr is a human-like smart receptionist for small businesses. With Emitrr, business owners don’t have to worry about missing customer calls and can focus on their business growth, while Emitrr handles customer queries like booking appointments, quotes, FAQs, and more. A smarter phone system that integrates with your EHR/CRM, resulting in real-time conversion metrics, reduced average handling time with screen pop, and more! Convert customers with web chat that continues the conversation on text, so your patients never have to wait on the web. Most small businesses spend a lot of dollars on building a website, advertising, SEO, and other forms of marketing. In addition, small businesses work very hard to channel these customers to the website and more than a quarter of these web visitors never get converted. Your customers are not tied to a live chat on the web. Convert customers even when they walk away from the web. -
4
Talkie.ai
Talkie
Talkie.ai is the AI virtual assistant voicebot for the medical front desk team. Make missed calls and hold times a thing of the past for your patients. Talkie can: • pick up the phone; • schedule and reschedule appointments; • assist in refilling prescriptions; • reroute queries to the right person; • receive and transcribe voicemail; • and even make outbound calls to patients to confirm they'll make it to their upcoming visit. Available 24/7, in multiple languages, with a human-like voice and fast, accurate speech comprehension. We're improving patient access, preventing front desk burnout, and making healthcare better—all through the power of intuitive, conversational AI.Starting Price: $1500/month -
5
KeyReply
KeyReply
KeyReply’s conversational agent is an industry defining patient engagement orchestrator, designed to be a patient’s personal guide in their healthcare journey. Patients who use KeyReply's conversational agent have a better experience, are more engaged and have an increased brand preference for their healthcare institution. No longer do you have to choose between scaling operations and cutting costs. Our clients see 17% reduction in cost while growing capacity. To future proof your investments, a patient engagement orchestrator needs to be at the centre of your digital transformation initiatives. KeyReply is leading the industry in this area. What happens if the conversational AI company you are working with refuses to add a certain workflow or functionality? What if their investors stop subsidizing their salaries and their prices skyrocket? Worse, what if their investors stop supporting them and they need to shut shop? -
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True Lark
True Lark
Grow, retain, and engage your customer base instantly with 24/7 coverage. It is fully automated so you can get back to what matters most. True Lark (formerly FrontdeskAI) offers an AI assistant named Sasha. Sasha responds to your missed calls via text with quick-empathic responses 24/7. And it’s all fully automated, so you don’t have to lift a finger. Technology that matches how you run your business, not the other way around. Freedom to structure your business your way. Sasha manages your website to help answer questions, book classes or appointments, and connect with new clients. Increase revenue and retention by matching clients with the right pricing option and service in your brand's unique voice.Starting Price: $199 per month -
7
Pypestream
Pypestream
Make your call center obsolete. Turn your enterprise into a conversational powerhouse with all-in-one cloud messaging. Always-on customer care. Provide your customers with a 24/7 immersive gateway to your business. Secure Transactional Messaging: Deliver rich, dynamic experiences with strict data privacy and get users to resolution. Full-Stack Platform: Leverage automation, conversational analytics, agent escalations, and self-service. AI Deployment Mastery: “Conversationalize” your brand and raise customer satisfaction with elite UX. No more AI pilots to nowhere, no more science projects. Pypestream customers achieve incredible ROI. It’s innovation with a proven business impact. Short-staffed due to coronavirus? It's time to put Pypestream's COVID-19 customer care starter packs to work. -
8
Orbita
Orbita
Design, build, manage, and optimize secure, HIPAA-compliant conversational AI-driven healthcare applications and solutions with ease. The Orbita Prototype module enables no-code prototyping of conversations dialogues for voice and chat. Share designs and collaborate with project stakeholders and solicit feedback from end-users. The Orbita Experience Designer module empowers developers to create conversational applications with a low-code drag-and-drop interface and leverage pre-built components to integrate with enterprise systems. The Orbita Experience Manager module enables business and clinical professionals to manage conversational experiences with streamlined ‘what you see is what you get’ (WYSIWYG) conversational authoring tools and ready-made templates for deploying surveys and beyond. The Orbita FAQ Hub module enables users to quickly build conversational voice and chatbot applications that emphasize question-answering built on a knowledge management framework. -
9
Virtual VetNurse
Virtual VetNurse
Reduce pressure on your front desk and provide a streamlined way for clients to communicate with your clinic, 24/7! Virtual Vet Nurse is a digital employee (or conversational chat-bot) created specifically for the veterinary industry. Working 24/7, your Virtual Vet Nurse is a hard-working queue-buster who will handle a multitude of routine tasks and inquiries. She (or he) can help your clients make bookings, answer common queries, order repeat meds, and take a simple patient history. Your Virtual Vet Nurse “lives and works” within your website or Facebook page, with a persona that’s unique to your clinic. You choose the name and gender of your newest employee! Available for deployment internationally. Make bookings, order repeats, arrange quotes, answer common questions. Upsell and manage your retail business with click & collect and online sales. Take a pre-consult history, and manage follow-ups with photo uploads. -
10
Sensely
Sensely
Trusted content sourced from Mayo Clinic and NHS ensuring accurate information, with industry specific NLP and NLG to enable intelligent conversations. Sensely’s Insight Engine collects user preferences to ensure a more personalized experience. Dashboards draw on current data, providing immediate, real-time insights into users and their behaviors. Simple, intuitive design tools enable customization and creation of new conversations. Characters can help bridge the gap between hi-touch human interactions and lower-fidelity bots, and serve as a differentiated persona for your brand. Checking symptoms and connecting with a live nurse if necessary. Receiving self care from a rich repository of medical knowledge. -
11
Speech2Structure
Averbis
When treating a patient, doctors spend on average two-thirds of their time documenting the treatment and far less time on examinations or patient interviews. To allow doctors to spend more time with their patients, Averbis is working on Speech2Structure – a software solution where the documentation is recorded live by voice and structured on-the-fly. Speech2Structure can correctly recognize and resolve many linguistic variations such as negations, suspected diagnoses, diagnoses that have taken place, etc. when recognizing diagnoses. Pathological laboratory values or microbiology results are also converted into corresponding diagnoses. The recorded medications can also provide clues to diagnoses. -
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Polyfins
Polyfins
Polyfins Technology Inc is a Silicon Valley startup that applies technologies such as Artificial Intelligence to solve Dermatology problems. It combines the availability of mobility with the power of AI to provide an easy-to-use solution for patients and healthcare providers. To improve the accessibility and accuracy of patient care in developed and developing countries that exploit natural language processing and enable innovative healthcare solutions in the field of dermatology. Our AI-enabled application Eczemaless and Tibot empowers users to access quality skincare information from home. EczemaLess is an AI-enabled application for people suffering from Eczema. It provides a one-stop solution for eczema right from tracking Eczema severity, managing triggers and a personalized care routine. Understand what triggers could be causing your eczema. Evaluate which treatments work best for you. Get general trends for triggers, eczema severity, and care routine.
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