Best Enterprise Customer Service Software

Our Stakeholder Engagement Software gives you the tools you need to build more effective engagement plans, improve relationships with stakeholders and align processes with industry best practices. It provides a single platform for managing all stakeholder engagement activities with additional modules to strengthen all areas of environment, social and governance. The Stakeholder Engagement module centralizes all stakeholder data and keeps it right at your fingertips to simplify day-to-day tasks. The Social Investment module makes it easier to create tangible value for both local communities and your organization. The Grievance Management module provides a structured and transparent process for handling grievances in a timely and effective manner. The Land Management module helps improve engagement outcomes and minimize risks of unnecessary work delays or stoppages by giving them the tools to centralize and map all land-based assets and create links with project stakeholders.

Housecall Pro is a top-rated, all-in-one business solution that helps home service professionals work simpler and grow smarter. With easy-to-use digital tools for scheduling and dispatching jobs, managing payments, automating marketing efforts, and more, Housecall Pro helps Pros efficiently manage every aspect of their business all in one place. This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.

Eliminate paper clutter and simplify service scheduling for your field service business with Call of Service. A modern field service management software, Call of Service was designed to make tracking and scheduling service jobs, dispatching field service workers, as well as enhancing customer service faster and easier. Available at a low monthly price, Call of Service lets companies take advantage of a number of features such as appointment scheduling, dashboard statistics, job and customer details, invoicing, cross verification, and so much more.

Goodbye to slow and ambiguous job processes. Hello to structured and easy collaboration. Urbest's collaborative job tracking platform allows organisations to seamlessly capture, organise, track and take actions in workloads between issuers, managers and workers. Involve building users to know better what they need. By structuring this data, you can reveal what matters and think about new services to provide. Maintaining structured digital data on your buildings and analysing this in Urbest helps to provide facts and insights that enable you to increase value e.g. which contractors are the most effective, which recurring issues could be readily fixed? By using the tool, it shows your stakeholders e.g. prospective tenants that you are serious about increasing value. Minimise time consuming tasks to their lowest level. Gain efficiency by providing the right information to the right person at the right time.

Homeowner Central was built specifically for new home builders and developers, offering fully interactive homeowner and builder specific portals that enhance the homeowner experience. Homeowners can access a wealth of information from any device through engaging and intuitive web portals, allowing home builders to provide first in class homeowner care initiatives. An interactive homeowner portal provides room-by-room access to unit-specific information including appliances, operating manuals, maintenance schedules, and warranty information. A builder portal allows access to detailed project information like trades and specifications, homeowner contacts, service requests, messaging, deficiency reporting, and more. A service request management system tracks and manages warranty-based homeowner service requests. A deficiency review app to automate your pre-delivery inspection process and key-release sign-off.

Build momentum with Snoball, the #1 word of mouth marketing platform. Automatically generate referrals, create marketing assets, and collect reviews from your happy customers. You hope your customers will naturally talk about you online. You hope they will refer their friends to your business. Snoball systematizes your word of mouth marketing. Meaning, you connect your CRM to our platform and the power of your happy customers is unleashed. Take control of your online reviews, enhance your reputation throughout the sales cycle, and, most importantly, get more referrals from your happy customers. Automate your referral process with minimal start-up time. You don't need your reps to sign up and follow through on a referral program. Integration with your CRM means the referral and endorsement outreach launches without the rep doing anything.

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.