Best HR Case Management Software in Australia

An HCM system that adapts to what comes next. Your workforce, how and where people work, even the skills you need continue to shift. So how do you adapt to what the future brings? Meet Workday Human Capital Management (HCM). Our machine learning helps you understand your people’s skills today and build talent around the skills you'll need tomorrow. Workday Human Capital Management empowers you to curate recommendations, suggest learning, and keep communication open. And do it at scale. Our augmented analytics surfaces insights from vast data sets, explaining what’s happening and why in stories you can understand. We deliver intelligent automation across the entire attract-to-pay process, eliminating manual tasks and empowering your people to be their most productive selves. From compensation and payroll to time tracking, benefits, and more, Workday HCM helps you take care of your workforce.

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations. In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

PMG is a low-code software platform that allows users to configure automation solutions and business applications to drive digital transformation initiatives. From streamlining business processes through automation, to integrating existing systems and filling in point solution functionality gaps, to delivering a collaborative workspace and unified user experience – PMG’s low-code platform does it all without coding. Business users as well as IT resources are empowered to configure, deploy, and maintain solutions that meet their company’s specific needs. The PMG platform includes the following features: • Application Portal • Dashboards • Forms • Workflows • Integrations • Reporting

AutoCount possess more than 25 years software development experience. Its main business is to develop and provide high quality accounting software as well as other business applications to small and medium sized enterprises. As at today, AutoCount Accounting, AutoCount Point of Sale and AutoCount Payroll have been the preferred choices of most SMEs in Malaysia and its surrounding countries. More than 200,000 companies and 600,000 users of various industries/sectors are supported by 300 authorized dealers in the regions respectively. With AutoCount, you can create as many templates as you need for frequently used documents, and schedule all recurring transactions for future periods. Improve productivity and efficiency in daily routines with a few simple actions. For many businesses, recurring transactions and accounting entries can be a huge volume of repetitive and tedious workload. Now you may schedule all future transactions and generate the entries automatically.

Managing customer feedback and complaints efficiently is vital for organizations to help protect reputation and maintain and improve service quality. Civica Complaints Management, powered by iCasework, the award-winning SaaS cloud platform, helps teams track and manage responses from the entire enterprise network. The Civica Complaints Management platform has preconfigured workflows and templates and can be customized to fit your organization's complaint management needs, improving service levels, adhering to regulations, and enhancing the customer experience. Provided by leading GovTech software and services provider Civica, delivering services to public sector and regulated industry clients across the globe.

Manage HR, fraud, and compliance investigations from start to end with Case IQ. A leading cloud-based investigative case management solution for small to large organizations, i-Sight helps companies streamline investigative processes to help them manage issues and analyze the results with ease. Top features include case assignment, workflow alerts, case reviews, collaboration, trend reports, and more.

Ekdesk’s Case Manager software makes it easy to document workplace issues—from employee performance or misconduct to harassment and discrimination complaints—in a centralized, auditable, and searchable database. Case Manager Enterprise supports multiple user accounts and e-discovery functions.

Ethicontrol is platform to support full lifecycle of a message or incident - from origination to final decision. Our web-intake supports 40+ languages and automatics translations. We also provide toll free lines and voice calls processing 24/7. Our incident and case management support scenarios and workflows; delegation, classifications, priorities, tasks, case files, fact trees, team conclusions and powerful analytics. Our platform is compliant with EU Whistleblowing Directive, UKBA, PIDA, Sapin II, FCPA, ISO 37001, ISO 37002 and many more frameworks. We have got pricing plans for a company of any size and can provide you with custom quotes. We don't charge for users. Different options of rollout: any location, jurisdiction, SaaS-based or on premise solution.

Custodian manages and protects your case and email information within Microsoft 365 by extending the capabilities of SharePoint to help you easily manage cases. Secure and familiar case management tools are provided within Microsoft 365 and are accessible from Microsoft Outlook. Users can use SharePoint sites and lists to store case content. You can apply structure, metadata, workflow processes and policy to each case type easily and consistently. Builds case templates for different case types to provide the building blocks required for each new case. Flexible templates, easy provisioning of cases and the ability to expose case documents in Outlook within a high performance client means that organizations can use custodian to deliver easy SharePoint case management that users will adopt and embrace.

HR Acuity is the only technology platform specifically built for employee relations and investigations management. With our HR case management solution, organizations can build a better workplace by easily performing thorough and comprehensive fact-finding into allegations of employee conduct, minimizing legal and financial risks. The platform includes tools for consistent documentation, search and reporting, and post-hire and exit interviews.

Our cloud-based technology solution revolutionises the management of employee relations processes for HR, line managers and employees. Our innovative technologies provide HR, line managers and employees with easy access to the right ER tools, at the right time, to support taking the necessary action with confidence, delivering efficiencies, reducing risk and capturing data to feed actionable insight. We ensure that managers can take responsibility for people matters without introducing risk by taking them on tailored, guided journeys through your employee relations processes. Process Manager is an innovative, built-for-purpose ER process management engine for both HR and line managers that simplifies ER processes, streamlining delivery and creating efficiencies. Your managers are guided through ER process, are prompted to take action at the right time, may engage with HR where complexity or risk arises and a full audit trail of every action and decision provides assurance.

ServiceNow HR Service Delivery (HRSD) is a unified platform that streamlines HR processes, improves employee experiences, and reduces operational costs. It enables organizations to digitize manual workflows, automate case resolution, and provide a single portal for all employee requests. With features like AI-driven self-service, Employee Journey Management, and Case & Knowledge Management, HRSD ensures that employees get fast, accurate support throughout their lifecycle. The solution integrates with ServiceNow’s AI Platform, empowering HR teams with generative AI capabilities that accelerate productivity and simplify complex processes. Employees can access information and make requests across departments via the Employee Center, mobile app, or virtual agent. Trusted by enterprises worldwide, HRSD enhances engagement, increases efficiency, and drives organizational growth.

HR HelpDesk is an industry-leading automated HR case management software and call-tracking tool. HR HelpDesk (also called HR Case Management) enables human resources and HR service centers to efficiently manage employees' inquiries and questions – improving HR service delivery, enabling automatic workflows, and tracking cases to closure. We’ve been working in HR software for years. Our internal team understands HR professionals and has consulted with thousands of them on software build-outs over decades. Without that, they're constantly asking questions of HR — and HR is thus getting nothing done in the context of the actual business. Increased access to information means increased business value for HR. Eliminate frustration and improve employee engagement. Engaged employees are better for business. When employees aren't out hunting for what they need, they can focus on the parts of their job they enjoy.

Leena AI provides an AI-powered HR Assistant providing instant responses to employee queries improving employee experience. Leena AI is available on multiple platforms and channels of communication. Leena AI works using standard platform UI for minimal confusion and best user experience. Leena AI can communicate with multiple employees at the same time. Leena AI eliminates the waiting between asking a question and receiving an answer. Leena’s AI engine allows personalized interactions with every employee. Leena AI employs the best in class security features to ensure your data is safe from prying eyes.

Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees to resolve more than 70% of their routine transactions and inquiries without HR intervention. With an empowered workforce and a modernized HR self-service system, HR can focus on higher-value projects. When budgets are tight and staff counts are limited, delivering user-friendly HR self-service can help take the pressure off of HR, while providing employees with the information and assistance they need. See how Infor’s state-of-the-art HR Service Delivery technology gave the Commonwealth of Pennsylvania one solution to service a large diverse population, with thousands of job classifications through a single HR center—on a single platform.

Mihi meets all your global Human Capital Management (HCM) needs in one system. It is a unique HCM solution where country-specific labor, HR, benefits, and data privacy requirements are pre-built to keep you compliant with local laws while giving your employees a robust self-service tool to manage leave, time and attendance, and more. Mihi’s user-friendly modules makes it easy for employees to manage their day to day needs while the system logs all critical data and makes it available to HR and Payroll teams on-demand. The cloud-based software can be accessed from any device, anytime. Our technology is backed by a team of world-class software engineers, payroll and HR experts who work with you every step of the way to implement and customize the platform to your specific needs and provide ongoing support from complex technology integrations to detailed analytics.

Salesforce’s HR Service Management solution, powered by AI, helps businesses streamline HR processes and enhance employee engagement. The platform enables employees to access a self-service portal for support on any channel, while HR teams manage requests, track cases, and automate workflows through a unified platform. With features like AI-driven case management, personalized support, and seamless integrations, Salesforce HR Service offers a scalable solution that boosts productivity, improves employee experience, and ensures compliance across HR functions.

See how customers have adapted Spot workflows to their culture and policies. Use Spot to scale delicate internal communication between employees, managers, and HR. Spot gets higher follow-up engagement from employees than other solutions. Acting as a neutral third party, Spot offers chatbots and anonymous email to keep lines of communication open. Spot takes manual, error-prone internal workflows and creates user-friendly experiences that reduce risk and wasted time. With guided workflows built for your policies, you get fewer incidents on your desk that never should have ended up there in the first place. Scale sensitive communication by offering multiple channels for HR and employees to continue conversations, anonymous or not. Your data should work for you. Spot can integrate with your existing systems, and we never charge you for access to your data.

Submit, track, and respond to HR-related inquiries with Infor® Case Management—modernized, self-service HR service delivery software. Deployed as part of the Infor Global HR system of record, employees, managers, and HR can create and manage cases—and resolve the majority of routine inquiries—without leaving the application. Enjoy a multi-tier approach to HR service delivery and HR case management software. Explore searchable, browsable personalized HR information. Deliver personalized service to individual employees. Collect valuable feedback from your employees after a case is closed to help improve your processes. Ensure cases are getting in the hands of the appropriate resource.

In today’s digital world, employees expect HR to deliver real-time, on-demand services—but that’s easier said than done. Cherwell HR Service Management enables organizations to streamline and automate HR service delivery for quick and efficient case management and on-boarding, along with a self-service portal for better and more productive employee service experiences. Automate internal on-boarding processes and integrate with other department workflows to make new hire transitions easy and efficient. Increase HR staff productivity by resolving the majority direct employee inquires through the HR self-service portal. Provide employees with easy access to information on their employment, benefits and company culture.

On a daily basis HR teams are faced with hundreds of employee queries and requests from across their business. These queries could be a simple request for information to more complex and long-running enquiries and cases that need to be handled sensitively. Many HR teams, or Shared Services teams are finding that these processes can no longer be efficiently tracked using traditional methods and instead are looking for solutions that manage all of these work tasks on one single platform. With Sunrise HRCM, not only will HR teams have a single place for all employee support interactions but they will also be able to automate and manage key HR processes, spot trends over time and ensure consistency and accuracy of issue resolution and advice. Sunrise HRCM is the perfect solution for HR Service Delivery and Shared Services capability.