Octopus Energy Reviews 

Excellent, friendly customer service. Only had to wait a couple of minutes in the call queue and my query was resolved successfully in even less time! Highly recommend Octopus.

Quick response, polite and efficient

Ola was very helpful today. He sorted out my problem for me and was very easy to talk to.

I approached the salesman about changing my energy supplier. The guy was so helpful made my change to octopus energy so easy and not complicated at all. The quote he gave me was a fixed tariff and was cheaper than my current supplier, he was very nice and helped me with my app etc extremely nice salesman.

Thanks Caius for answering my questions and sorting out the issues related to energy provider in a quick manner.

Hoping for a better journey with Octopus

Octopus seem to be very succinct with a problem and very easy to deal with

Explained everything very clearly
Polite
Very informative

⭐ BE ALERT.
Extremely High Bills That Don’t Match Actual Meter Usage

I am extremely disappointed with the way my electricity account has been billed and handled.

This is a small nail salon, yet the electricity charges I have received are completely out of proportion to the actual usage of the premises.

I have now found clear photographic evidence of my meter readings:

31 March 2026: 16,069 kWh
28 April 2026: 16,388 kWh

That is just 319 kWh used over 28 days, approximately 11.4 kWh per day.

These are actual photographed meter readings, not estimates, and the dates are supported by the original messages in which the photos were sent.

I have raised this with Octopus and asked them to properly investigate the account, explain the readings they have used and correct any inaccurate billing.

It is incredibly frustrating and stressful to receive such high charges when my own dated meter evidence shows a completely different level of consumption.

I hope Octopus takes this seriously, investigates it properly and resolves the account fairly. I will update this review once I receive their response.

I switched my energy supplier to Octopus Energy today, and the whole process was very quick and smooth. I had some additional questions, and their team replied by email fast and gave clear answers. Everything I asked for was sorted out without any issues. My contract starts on the 17th, but so far the experience has been excellent — the staff are knowledgeable and pleasant to deal with.

Answered quickly, adviser was very friendly and easy to talk to he helped me renew my tariff with ease.

All has been sorted out now and all good 👍

Fast and helpful service
Customer service very good and helpful
Help me with my request promptly

I’ve been with Octopus for some time. In general I like the app as I like to monitor how much I’m spending on electricity and gas. I also like to know how my solar panels are doing.

I’ve phone them three times in the last few days as we have an electric vehicle charger and wanted to change my tariff. They answered the phone very promptly and staff were very helpful.

I have not had enough time to comment on my new tariff.

The bills are clear and easy to access. Even my mam who is 89 thinks the app is easy to navigate.

I did not like the fact I had to change my tariff on the website not the app for Intelligent Go rather than the app. It did not make any sense to me.

I was in a Rental Property that had a Prepayment Meter for the Electric!. I moved out of the Rental Property with a large payment of nearly £100 still remaining on the Meter. I contacted Octopus Energy and was put through to Matt who dealt with my request for a full refund of the full amount that was still remaining outstanding on the Prepayment Meter. I uploaded the necessary photos showing the time stamped photo of the Prepayment Meter Balance!. I am now awaiting the Full Refund Payment from the Electric Prepayment Meter!. I have however received the necessary final Electric Bills but I have not received the Refund of the outstanding Balance that was still remaining on the Prepayment Electric Meter to date!.

Leon was very helpful, explaining tariffs and setting a new tariff for me for when mine expires. Customer support from Octopus , in my experience, is always hassle free. Very satisfied and I do recommend you to friends and family

Looks like a great company with good company values, and I want too be part of it.

I’m a great believer that excellent customer service is imperative in any company, my dealings with Ocyopus today (& two week ago for a friend) were handled with excellent customer service, thank you Freya & Neshia.
I hope the ongoings with Octopus continue with such perfect customer service, a great improvement after switching from OVO’s poor customer service, thank you.

Great help from Evelyn over the last couple of days helping with a problem with a tariff change. Took time to listen to my problem, agreed a resolution path for me and delivered on it. Yes there was a problem, it was recognised and sorted.

It's this level of customer service that make Octopus worth choosing. Evelyn thanks for your help to sort this out for me I'm once again a happy customer.

Alanna helped me navigate through my choice of options. She was very thorough, professional and helpful. I already know why Octopus is a good choice 👍

I was helped by a very lovely lady called Keira and her colleague Alex. Alex had to take a call so Keira handled everything. She was very patient and very friendly and made the whole process extremely easy. It was a pleasure meeting her, she deserves all the good feedback she receives. Thank you very much Keira :D