In July this year we tried to enjoy a family meal, with our two children, in a central London restaurant attached to our Premier Inn hotel.

Our children are both disabled. Our son has Down’s syndrome and can only eat a minced diet (which he loves!) and our daughter, who has complex medical needs is tube fed via a gastrostomy into her stomach.

We often eat in cafes and restaurants, bringing suitable food for the children and our daughter’s prescribed feed as they can’t eat from usual menus. 

However, when visiting this restaurant we encountered an unforeseen barrier. We were shocked when staff informed us that we couldn't provide this food to our children, due to a strict policy against outside food and drink. 

We explained in detail about the children’s disabilities but staff stuck to the policy and we left to order takeaway to our room instead. 

We have tried to raise this with the Whitbread group- making two private complaints to them… but they maintain that this is their policy and that we were in the wrong for not declaring our children’s disabilities on arrival to the restaurant 😩 despite the fact that our daughter arrived at the restaurant in her wheelchair.

They have told us that if we visit another Whitbread restaurant the same policy would be applied. 

This experience isn't unique to us but is a struggle faced by many people who need alternative feeding methods.  The Whitbread Group’s current policy fails to consider the specialised dietary needs of disabled guests, directly contradicting the Equality Act’s mandate for reasonable adjustments. This rigid approach to food policies unfairly penalises families who need to bring specific foods for health reasons.

First and foremost, it’s imperative that Whitbread updates its policy to allow disabled guests to bring necessary outside food and drink items into their establishments, ensuring that nutritional needs are met safely and appropriately. Such amendments would not only reflect the legal obligations under the Equality Act but would also showcase a commitment to inclusivity and compassion.

Furthermore, staff training is essential. Employees should be instructed on the legal requirements and importance of accommodating disabled guests appropriately. Ensuring all staff are aware and sensitive to such needs is crucial in creating a welcoming environment for all patrons.

Let's call upon the Whitbread Group to recognize and rectify this oversight. By signing this petition, you are advocating for a policy that respects the diverse needs of disabled guests and their families, ensuring their dignity and equality in dining settings.

Come on Whitbread… disabled families eat dinner too!