Eastern University’s Information Technology department is dedicated to designing, implementing, and supporting a network and software systems that serve all of EU’s technology needs.
How to Request IT Support
Submit a Ticket:
The best way to get technology help is through our Web Help Desk, which is available by web, voicemail, or email:
- https://helpdesk.eastern.edu
- (610) 341-1726
- [email protected]
- When contacting us, please include your name, email address, phone number, room number, and a detailed description of the problem. Also, if the issue is about your email not working, please include an alternate email address.
Change your Password:
- Often, users can fix their own password problems at https://password.eastern.edu.
- View Step-by-Step Directions for setting up and changing your password.
Staff Computer Requests:
- Departments needing to purchase a computer should follow the EU Computer Purchase Procedure.
Our Staff
Anh Do
Helpdesk Support Technician
Telephone: (610) 225-5141
Email: [email protected]
Chase Endy
System Analyst II
Telephone: (610) 225-5612
Email: [email protected]
Carlos Gonzalez
Director of Technical Services
Telephone: (610) 341-5935
Email: [email protected]
Terry Green
Systems Administrator for Special Projects
Telephone: (610) 341-5833
Email: [email protected]
James Hoffmayer
Live Media Specialist
Telephone: (610) 341-5908
Email: [email protected]
Steven Inthavongsa
VoIP & Support Technician
Telephone: (610) 341-1564
Email: [email protected]
William Jackson
Enterprise Data Center Administrator
Telephone: (610) 341-5821
Email: [email protected]
Emily Johnson
Administrative Manager
Telephone: (610) 225-5519
Email: [email protected]
Nicholas Jospitre
Systems Administrator
Telephone: (610) 341-5998
Email: [email protected]
Theodore (TJ) Suess
Helpdesk Support Technician
Telephone: (610) 341-1550
Email: [email protected]
Eric McCloy
Chief Information Officer
Telephone: (610) 341-1372
Email: [email protected]
Christian Mendoza-Laude
Financial Systems Analyst & Programmer
Telephone: (610) 225-5584
Email: [email protected]
Kevin Pawlowski
Media Services Audio/Visual Technician
Telephone: (610) 225-5012
Email: [email protected]
Paul Thorpe
Director of Media Services
Telephone: (610) 341-5866
Email: [email protected]
Lisa Weller
Director of Administrative Computing
Telephone: (610) 225-5615
Email: [email protected]
J. Robert West
Web Applications Administrator
Telephone: (610) 341-5973
Email: [email protected]