TechTeam
Get easy-to-understand tech advice from your knowledgeable Harvey Norman techteam. Designed to ensure lasting reliability and peace of mind for the lifetime of your device, our comprehensive services are available at your local Harvey Norman store.
We’re here to help!
Your local Harvey Norman techteam offers tech support and peace of mind for the lifetime of your technology.
Ask in-store today!
In-store services
New computers & devices
New computers & devices
Buying a new computer or device?
To ensure you get the very best from your brand new device, the Harvey Norman techteam can help set up, transfer data and install software. Whether you’re new to computing or simply don’t have the time todo it yourself, your local Harvey Norman techteam is here to help.
- Windows PC setup
-
Start your new PC experience the right way with a Microsoft certified retail technician setup.The Harvey Norman techteam can handle the initial set, installations, updates, and customisations for a ready-to-go PC personalised to your preferences.
- Mac setup
-
Get your new Mac working just the way you want with a specialised Mac setup service.The Harvey Norman techteam will take care of all the updates and setup processes and adjust the settings to match your needs, so you can enjoy your Mac experience from the get-go.
- Mobile phone setup
-
Unlock the full potential of your new mobile device with a setup and configuration service. The Harvey Norman techteam will tailor the settings to your needs, transfer all the data from your old phone, and connect your personal accounts and cloud services to make sure you’re up and running in no time.
In-store services & Support
In-store services & Support
Bringing in your computer or device?
If your computer or device is running slowly, not performing like it should or has been infected by malware or a virus, it may need a service. Your local Harvey Norman techteam can assess your device and help get it running smoothly again.
- General service
-
Schedule a one-on-one appointment with a friendly and knowledgeable device specialist at a store near you! Have your questions answered, get hints and tips, and learn everything you need to know with simple, easy-to-understand advice.
General services include:
- Repairs (excluding parts)
- Software installation
- Setup and maintenance
- Complete device reset
- Virus removal
-
Reclaim your device and secure your digital life with:
- Deep scanning tools
- Manual checks
- Identification and elimination of any hidden threats
- Data backup
-
Keep your data safe with:
- Secure copy to a new device, or
- Secure copy to an external drive or cloud provider
Storage sold separately.
- Data recovery
-
Harvey Norman techteam is here to help you retrieve lost data:
- Utilising advanced tools to help retrieve crucial files
- Get a second chance at accessing lost photos, documents, music and moreSecure copy to an external drive or cloud provider
100% recovery can never be guaranteed. Outcome will be affected by initial reason for data loss.
- PC component install
-
Install new components to your PC, including:
- RAM (memory)
- Solid State Drives (SSD)
- Graphics Cards
and more
Components sold separately.
- Device health check
-
Includes:
- Comprehensive health check on your device
- Full report of any hardware and software conflicts or failures
- Details of any malware or virus infectionse
Need help with your Microsoft device?
Talk to a techteam member in-store today.
microsoft services
Your local techteam are Microsoft Retail Certified
Microsoft Certified Retail Technicians can assist you with the setup and customisation of your new PC.
Need help with your Microsoft Surface?
Selected Harvey Norman techteam technicians have been authorised by Microsoft to assess your Microsoft Surface for defects and carry out any services necessary to keeping your PC running at peak performance.
Device Repair Drop Off
Is your Samsung device acting up? You can drop it off at selected Harvey Norman stores, now authorised as repair drop-off locations – even if you didn’t buy it at Harvey Norman! The in-store techteam will assess your device, coordinate repairs with Samsung service technicians, and let you know as soon as it's ready to collect.
- READ MORE
-
Need a Samsung mobile device repair?
Great news! Samsung Express Mobile Service Points are now conveniently located at selected Harvey Norman stores.
What’s the Samsung device drop off service and how does it work?
The Samsung drop-off service is a hassle-free way to get your Samsung mobile device repaired. Visit a Samsung Express Mobile Service Point at selected Harvey Norman stores to get started.
Here’s how it works:
- Upon arrival, your device will be assessed by a Harvey Norman team member, who’ll create a repair booking.
- Your device will be collected via express pick-up and delivered to the Samsung Repair Hub for thorough assessment and repairs by a Samsung authorised technician.
- Once repairs are complete, you’ll be notified, and the device will be shipped back to the Express Mobile Service Point for collection.
For non-warranty repairs, such as damage, Samsung’s Repair Team will provide you with a detailed quote.
Where does the device go after drop-off at an authorised Harvey Norman point?
The device is sent to the Samsung Repair Hub via an express courier service, which collects from participating Harvey Norman stores daily.
Which Harvey Norman stores have drop-off points?
Samsung have Express Service Points available at 51 Harvey Norman locations – 17 in New South Wales, 13 in Victoria, 10 in Queensland, 4 in South Australia and 7 in Western Australia.
How much do repairs cost?
This is a complimentary service offered by Samsung and Harvey Norman. However, fees may apply for out-of-warranty repairs.
