From experimentation to operationalizing AI — that was the clear signal from Google Cloud Next. In our latest newsletter, Kevin Meeks, Field President at LivePerson, breaks down why the enterprise AI conversation has shifted from what the technology can do to how organizations can actually operationalize it at scale. Read more below.
LivePerson
Software Development
New York, NY 332,725 followers
Accelerate contact center transformation, supercharge agent productivity & deliver more personalized CX.
About us
LivePerson (NASDAQ: LPSN) is the leader in predictable conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
- Website
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www.liveperson.com
External link for LivePerson
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, Natural Language Processing, and Generative AI
Locations
Employees at LivePerson
Updates
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An internal AI policy won’t stop a hallucination. Most CX teams have governance documentation. Very few have actual control over how their AI behaves in production, and the difference shows up in real customer interactions, not internal audits. We broke down the misconceptions keeping CX teams from achieving true AI assurance, and what it actually takes to get there. Read more here: https://lnkd.in/gPteSw5m
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LivePerson reposted this
The next contact center AI battle is not capability. It is assurance. LivePerson says Syntrix can simulate AI agent scenarios, score responses against policy, and expose failure patterns before go-live. 🔴 Over 20% of LivePerson’s Q4 conversations used generative AI tools 🔴 Syntrix targets the governance gap between pilot success and production trust Get the scoop 🔗 https://lnkd.in/env7_Rg5 #ContactCenter #AIGovernance #CX
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The future of customer engagement is here, and if you were at Google Next 2026 last week, you got to see it in action. Thank you to everyone who stopped by our booth and to the amazing Google team that pulled off an incredible event 👏
Reflecting on our time in Las Vegas, it’s clear that the partnership between LivePerson and Google could not be gaining momentum at a more opportune time for our customers. Here are a few of my favorite moments: ✨ Syntrix in the Spotlight: Christopher Mina joined theCUBE to discuss how Syntrix is providing the essential assurance layer for AI agents, ensuring every customer interaction is safe and predictable. 💬 Next-Gen Messaging: We showcased the power of LivePerson + Google RCS, powered by Google Cloud, to create seamless, rich communication experiences for brands like United Airlines. 🤝 Meaningful Connections: From executive product and GTM strategy sessions with John Sabino, Christopher Mina and Kevin Meeks and Google Cloud's global leaders to ensure we're delivering best in class CX solutions for our mutual customers, to deep dives with end clients at the booth, the energy around our partnership and joint innovations was undeniable. A huge thank you to the LivePerson team, especially Maura Kilkenny Glynn and Cailyn Michaan, as well as everyone who stopped by Booth #3317 to envision on the future of customer engagement with us. We're just getting started, let's keep building 🚀 🔨
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Today marks a major step toward redefining the future of customer engagement, as SoundHound AI announced an agreement to acquire LivePerson. This combination brings together SoundHound’s industry-leading voice AI platform with LivePerson’s digital engagement capabilities, which will create one of the most comprehensive customer footprints in the conversational AI sector. The combined platform will offer enterprise customers a single, end-to-end integrated solution for managing the full lifecycle of customer conversations across both voice and digital channels, addressing one of the most consistent requests from enterprise customers. Read our announcement here: https://lnkd.in/gi_dg9XC
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The G2 Spring 2026 results are in, and LivePerson earned 22 badges and top enterprise rankings across results, usability, relationships, and implementation, with a first-ever placement in Conversational Commerce, landing a number two spot in the Enterprise Relationship Index. These rankings are driven entirely by verified customer reviews, which makes them the most meaningful measure of where a platform actually stands. Read more here: https://lnkd.in/gGZ3JEFf
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Do your AI agents have an assurance layer? Stop by our Google Cloud Next booth from April 22-24 to see how you can validate every conversation before it reaches a customer. Creating more predictable conversations starts with Syntrix! #GoogleCloudNext
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Join us tomorrow for our webinar on continuous AI agent evaluation for customer-ready CX. We'll discuss: ➡️ Closing the AI evaluation gap in enterprise CX ➡️ Vendor-neutral testing that supports governance ➡️ How to catch issues before your customers see them Sign up, and we'll send you the recording after the event: https://lnkd.in/g7gHdw7W
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How do you know (with confidence) that your AI agents are performing well and ready to help your customers? See what true AI readiness looks like in our webinar next week. Sign up here: https://lnkd.in/g7gHdw7W