1. All topics
  2. Technology
  3. Network and System Administration
  4. IT Service Management
Learning ITIL® Preview

Learning ITIL®

With David Pultorak Liked by 1,898 users
Duration: 1h 40m Skill level: Beginner Released: 8/30/2023

Start my 1-month free trial Buy for my team

Course details

The Information Technology Infrastructure Library (ITIL) is a leading source of IT service management guidance. Millions of IT professionals are ITIL certified, many organizations and vendors have adopted ITIL and embedded it into their IT management software. In this course, David Pultorak introduces you to ITIL, covering the basics of both current versions of this popular approach to IT service management: ITIL® v3 and ITIL® 4. Starting with ITIL® v3—retired as a certification path in 2022 but still widely used—David explains the service lifecycle, processes and functions, and roles, technology, and automation. He then compares the major differences in ITIL® 4: the four dimensions, the service value system, the service value chain, and the guiding principles and practices. David also helps you learn the basics of ITIL® certification, including the ITIL® v3 and 4 certification schemes, and provides tips for passing the certification exam.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.6 out of 5

3,522 ratings
  • 5 star
    Current value: 2,542 72%
  • 4 star
    Current value: 704 20%
  • 3 star
    Current value: 205 6%
  • 2 star
    Current value: 47 1%
  • 1 star
    Current value: 24 <1%
  • Anthony Arellano Anthony Arellano

    Anthony Arellano

    Work at Microsoft

    5/5 July 6, 2026
    Good to know and Learning
    Helpful · Report
  • Jesseini Mamza Jesseini Mamza

    Jesseini Mamza

    Application Support & Integration Officer | Banking Systems Support | SQL/DBMS | Python Programming | M.Sc. Computer Science

    5/5 June 21, 2026
    It has been an awesome learning experience for me so far.
    Helpful · Report
  • Akhlak Panchi Akhlak Panchi

    Akhlak Panchi

    Network Administrator & System Admin/ Assistant Manager in QD-SBG Qatari Diyar - Saudi Bin Laden Group ( QATAR )

    5/5 June 11, 2026
    1 The Learning ITIL® course provides a clear and structured understanding of IT service managemen t concepts. 2 very informative course with easy-to-understand explanations of ITIL concepts. Suitable for beginners as well as experienced IT professionals. 3 The Learning ITIL® training was very useful in building a strong foundation in IT service management. The course covers key ITIL practices such as incident management, change management, and service lifecycle in a practical way
    Helpful · Report

Contents

What’s included

  • Test your knowledge 5 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

Similar courses

Download courses

Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.

Download on the App Store Get it on Google Play