Although authorized party fraud accounts for only 37% of FIs’ fraud losses in dollars, these types of attacks are the most likely to impact customer satisfaction and retention — something FIs cannot overlook. PYMNTS Intelligence’s latest 29-page report, “Leveraging AI and ML to Thwart Scammers,” a collaboration with Hawk, contains 8 charts of proprietary data examining the role of ML and AI to help keep fraudsters from getting the upper hand
PDF | Inside the May 2024 Report
Generative AI’s use in the telecommunications industry is increasing, with 87% of telecom executives seeing its potential to enhance customer relations and experience, but 68% of telecoms also admit they are insufficiently addressing the risks associated with the technology. The latest edition of the “Generative AI Tracker®,” a collaboration with AI-ID, examines why three-quarters of telecoms see a need to do more to combat AI fraudsters, underscoring the tension between innovation and robust security.
PDF | Inside the March 2024 Report
Generative AI has applications for the media industry ranging from creative enhancement to streamlining operations, but worries run the gamut from copyright infringement to job disruption to the propagation of deepfakes and misinformation. This edition of the “Generative AI Tracker®,” a collaboration with AI-ID, explores how the media must walk a fine line to maximize the technology’s compelling value proposition while safeguarding the public from its malicious misuse.
PDF | Inside the February 2024 Report
As generative AI (gen AI) transforms Americans’ personal and workplace routines, different generations are responding in different ways. Today, 57% of U.S. adults—approximately 149 million consumers—utilize the technology, which creates new content ranging from words and images to video and audio. And while Generation Z may be most familiar with...
HTML | Inside the July 2025 Report
The age of agentic AI is here, and it’s rewriting the rules of financial services. Artificial intelligence (AI) is experiencing a fundamental shift. Once confined to the realms of content generation and isolated automation tasks, AI’s capabilities have advanced beyond its game generative capabilities toward what many industry leaders call...
HTML | Inside the April 2025 Report
Generative artificial intelligence (GenAI) is more than just the next buzzword. It’s proving to be a revolution across the payments ecosystem. The key? Intelligent integration — using GenAI to solve real-world problems rather than deploying it for the sake of appearance. A deep dive into recent conversations with payments industry...
HTML | Inside the January 2025 Report
