Case management

One current record for every person.

Track each person from intake through years of services, check-ins and documents. Ask how they are doing. See the sources. Know what to do next.

Built around the way your program already works.
SURVEY RESPONSE
CASE NOTE
CHECK-IN
Current case record
on track

A complete picture,
without rebuilding it from scattered files.

Illustrative record · conceptual only
Latest check-inconnected
Case note + filesconnected
Survey responseconnected
Explore solutions
Who it's for

Service delivery, youth and workforce program leaders coordinating support across staff and locations

When it matters

Intake, notes and check-ins sit in separate files. Every handoff means reconstructing the person's history.

Explore this solution

A person’s story should not reset at every handoff.

Most teams already have the information. It lives across intake forms, notes, service records, surveys and check-ins. The work is stitching it back together every time someone needs an answer.

Sopact keeps the record current as new information arrives, so context stays with the person, not with the one staff member who remembers the last report.

Two people in a quiet face-to-face conversation.
1
personone current record
Notes · check-ins · outcomes

Keep the person's history through every handoff.

Keep intake, notes, documents and check-ins connected as staff and services change. Analyze each new update in context and ask how needs and progress have changed.

What changed since the last review, and which notes explain the new support need?
One connected view

Report for each person

New check-ins, notes, attendance and survey responses stay attached to the same person. When the team asks what changed, the answer and its sources are already in view.

Illustrative Sopact interface showing Maya Rivera’s current record, a question about what changed, a prepared answer and three connected sources.
Current recordIllustrative · sample data
MR
Maya RiveraEmployment Pathways · Current
Connected updates4 current
Jul 18
Started part-time placementCheck-in
Jul 11
Transportation support arrangedCase note
What changed since Maya’s last review?
Prepared answer3 sources

Maya began a part-time placement and completed both scheduled sessions. Transportation support is active.

Placement check-inJul 18
Transportation case noteJul 11
Confidence surveyJun 20
Current record → question → source-backed answerIllustrative Sopact workflow · synthetic sample data
How the workflow runs

From intake to the next decision, without another reporting project.

One custom workflow connects the information you already collect to the questions your team needs to answer.

01
Capture the update

Bring in intake details, notes, services, surveys and check-ins while the work is happening, without rebuilding the same record.

Frontline check-inSaved
Started first placement shift
02
Keep the record current

New information stays connected to the person, so the history is ready when the next conversation happens.

MRMaya Rivera · Current
Placement check-in · Jul 18
Case note · Jul 11
03
Ask what changed

Ask a question in plain English instead of starting a new data pull or waiting for someone to assemble the answer.

AssistantCurrent record
What changed since Maya’s last review?
04
Review and act

Trace the answer back to its source. Your team reviews the context and decides the next action.

Sources3 connected
Placement check-inJul 18
Case noteJul 11
Progress at every level

See how one person is doing. Then see the pattern across the program.

Follow changes across check-ins, services, surveys and outcomes without losing the history behind them. Move from one person’s record to cohort, site or program patterns, then trace the result back to the source.

Start with the person. Zoom out only when the decision calls for it.
Progress viewIllustrative · sample data
Person
Cohort / site
Program
MR
Maya RiveraChange over time · current record
Jul 18
Started part-time placementLatest check-in
Jul 03
Completed both sessionsAttendance update
Jun 20
Confidence moved from 2 to 4Survey response
Employment Pathways · SitesParticipants with recent progress updates
Downtown
78%
Eastside
62%
Northside
71%

Open any site to return to the people and updates behind the pattern.

Employment Pathways · ProgramRecent progress signals by month
Apr
May
Jun
Jul

A program pattern remains connected to its participant records and source updates.

Questions your team already asks

The answer should be ready before the meeting starts.

Start with the person, then zoom out to a cohort or program. Ask the practical question behind the decision, and see where the answer came from.

ParticipationWho has not checked in recently?
See the source records
ProgressWhat changed since the last review?
Trace the answer
OutcomesWhere is progress improving or stalling?
Review the context
Illustrative Sopact assistant answer with a source drawer showing the placement check-in, transportation case note and confidence survey behind the answer.
AssistantMaya Rivera · Current record
What changed since Maya’s last review?
Prepared answerSource-backed

Maya began a part-time placement and completed both scheduled sessions. Transportation support is active, and her latest survey shows higher confidence.

Sources behind this answer3 connected
Placement check-inJul 18
Transportation case noteJul 11
Confidence surveyJun 20
Answer → connected sourcesIllustrative workflow · sample data
Source-backed answers

Every answer should show its work.

Open the notes, check-ins and survey responses behind a prepared answer. Your team can inspect the context instead of accepting an unexplained result.

A small group in conversation around a table.
Human decisionContext visible. Judgment intact.
Keep humans in control

Sopact prepares the answer. Your team decides what happens next.

Automation should remove the waiting, the copy-paste and the reporting scramble. It should not remove the context or the judgment that case work requires.

Sources connectednotes · check-ins
Answer preparedcontext retained
Team reviewspeople decide
Source trail → prepared answer → human review
Built for continuity

Improve the workflow without starting over.

Connect the information your team already collects, keep each person’s history intact, and make gaps visible before the next review or report.

One persistent recordKeep updates connected across staff changes, handoffs and reporting cycles.
Visible data gapsSee missing or inconsistent information before it becomes part of a decision.
Work with existing dataBring together surveys, notes, files and system exports without forcing a full rip-and-replace.
Customer stories

See the stories behind the evidence.

Explore the work, results and stage of each customer's journey.

Two girls pictured outdoors on the Girls Inc. of Metropolitan Dallas website.
Sopact customer story

Girls Inc. of Metropolitan Dallas

Participant history across reporting years

See how Girls Inc. of Metropolitan Dallas connects participant records, program feedback and progress across reporting years.

Read the case study ↗
Boys To Men Tucson — published story image
Sopact customer story

Boys To Men Tucson

Youth and site-level program context

See how Boys To Men Tucson tracks 198 youth across 23 sites and brings their progress into funder reporting.

Read the case study ↗
Explore all Sopact customer stories →
Software comparison & selection
Compare: Bonterra Apricot · Exponent Case Management · SopactApricot Alternatives: How to Choose Case Management Software
FAQ

Before you get started

What stays with a person through a staff handoff?

Intake responses, check-ins, notes and documents stay linked to the person's record. The next authorized staff member can review the history and the evidence behind a prepared answer.

Can we bring existing case records?

Agree which records, identifiers and exports are needed during setup. New collection can then build on that history; the scope does not require moving every enterprise record.

Does AI decide the next support action?

No. AI helps organize evidence and surface changes or gaps. Your team reviews the sources and decides what support is appropriate.

Start with one use case

Bring one case-management workflow. We will show you how it could run.

Start with the people, updates and questions your team already manages. Build from there.

Book a custom demo
Explore solutions
Book a custom demo