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Wow. Worst company ever
After years of being a customer, I called them to see if I was eligible for a new iPhone 17. Great news! I was told I am eligible for $1100 for a trade in and there is no fine print for the type of account I had. I was pumped. Went to the store to be told my trade in value was $300. Then called back confused and frustrated to be told the in store promotions are different than on the phone and they will honor the $1100. I then said can you set a call for a few days and I'll see if my wife wants to leave ATT. Then they called me and I explained how when I opened my account they entered the EIN number wrong so it didn't match the govt docs and tax returns and I was going to be changing company names so should I resolve that first before the trade in and they said yes. I was assured my plan won't change. Magically someone removed a promo code on my account for years without telling me. I asked for an investigation on how that could happen and they said they would look into it and get back to me in a few days. Then after kicking and screaming magically the code is added back. Then I go to change EIN numbers as I was advised to do and guess what! The promo didn't transfer over to my cell but to my wifi. So I kick and scream and it's back! Great. Finally I am paying the correct amount and it's time to get my phone. BUT guess what! Now that I changed my account as I was advised I am no longer eligible for any phone promotion. I asked multiple times to have it escalated to listen to all of the times I was assured I was eligible for $1100 and the times I was told that nothing would change and here I am. I have my old phone because they won't honor the trade in now even though I took the steps they told me to and my plan is different even though they assured me that wouldn't change. Its still the unlimited but its the principle. WHAT A SCAM. Verizon told me today that I can show them previous bills and they will honor everything I was getting from T-MOBILE and give me a iPhone 17 pro. STAY AWAY FROM TMOBILE AT ALL COSTS. They are literally everything that is wrong with big business in America. Still scratching my head how they can tell me whatever they want and not honor a trade in promotion when I have 7 calls telling me I am eligible. Shame on you TMOBILE.
T-Mobile through Mint Mobile -Appearance of Retaliation
T Mobile inflated my bill after I paid the cell phone off, has made it difficult for me to gain ownership of the phone when they lumped the service fees in with the amount I'd just paid for the phone through TLife. T Mobile exhibits retaliation through, blocking the unlocking of the phone, even though I owned it before THEY cancelled my account (and they blocked the transfer after I inquired about an inflated invoice). A manager that I spoke to about this cancelled my account while I was on the phone with him and then accused me of doing it, but not before adding an additional $500 to the bill and then declaring I could not transfer because my account was not in good standing. I recevied the router for Minternet today, and, after speaking with Customer "Care", I learned that the router is inoperable, and a new one was mailed today. I took the SIMS card out of the old TMobile Router and placed the SIMS card from Mint Mobile in it. It connected to the internet immediately. So the router that was sent by Mint Mobile was inoperable, the Customer Care Rep inadvertently connected my primary line (an iphone) to a manual SIMS card which was sent to me for a Galaxy Phone of the second number on my account. So as we speak, I;m out almost $400, one phone operable out of 3 lines, and no internet service with the equipment sent. This is not by accident, and it is not a coincidence. It is deliberate and willfull and speaks to the heart of deceptive business practices at the least, and someone much worse at best.
T-mobile is shorting my promotional credits
If you got or are getting a new phone with promotional credit for trading in an old phone, check how they are crediting your return phone credits. My family upgraded 6 lines, getting various promotional credits of 430-800 for trading in our old phones. Not a problem, we then send in our old phones. The credit for the first two phones apply to the account as they should, not problem. The next 4 phones apply to pay off one of the phones, closing the terms of the upgrade promotion and eliminating the monthly credit I'm supposed to get for that phone. I called in when the last two phones credit against they phone because I get a text from T-mobile that the phone has been paid off and I'm no longer gonna g to receive the 16.25 monthly credits. I call in and they reverse the last two phones and apply them to the account like they should be. Then I get a message that the promotion has been applied and I have 3 more months of credits. I'm like that's not right, I should have 22 more months and call back in. They tell me that they'll fix it and will call me back. I wait a week, no call back. So I call them, on the phone for more than an hour as they're trying to gaslight me by telling me they're saving me money by doing that. I tell them I have to pay the $400 that were credited against that phone either way, but I lose 19 months of the $16.25 credit when the credit is applied to my phone rather than the account. That is over $300 in credits. They finally say, ok they'll change it. I tell them specifically which dates and what amounts were applied incorrectly. I'm told I'll get a call back in a couple days, no call. I then back and am told it's been elevated and will be done on the 26th and I'll get a call on the 28th. On the 28th I get a call that hangs up after I answer and say hello. So I call back on the first and explain to the person what's going on. They say they need to elevate it and they'll call me back the next day on the 2nd. I wait all day with my phone for the call while I'm working and such. No call. so it's the 3rd and I call in and wait on hold for someone for over 30 mins. When I finally get someone I'm trying to explain what happens and they say they understand but the account says the promotional credit will last the additional months past when my phone is paid off. I say, I'm fine if that's the case, but I have little trust in them at this point because 1) they have not resolved the issue when they said they would, 2) they have not called back when they said they would, and 3) the only thing I have in writing from them say my promotion will only last an additional 3 months. So I ask that I be sent something in writing that says my promotional credits will extend beyond the 3 months when the phone is paid off. That person then puts on their supervisor who tells me the same thing. I tell him that I am beyond frustrated at this point and I get a little upset on the phone, which I apologize for, but I say I want it in writing. He says he has to elevate it in order to give me something in writing, but rest assured, those notes are in the account. I say I don't trust that because the only thing in writing says 3 more months. He says it'll take 2-3 days but I'll get an email with that in writing. It's Tuesday, so I say if it's not received by Saturday, I will take my 6 phone lines, 1 iPad line, and 2 internet lines somewhere else and let them know it's because of him. At that point he says give me until Saturday afternoon. I say Friday is 3 days and now he's asking for Saturday afternoon? I tell him I'm willing to wait, but I need a realistic timeframe, not one where he's not sure he can resolve the issue. He says definitely by Saturday afternoon. So it's been almost 2 hours on the phone by this point, so I want to ask him one last question and he wants me off the phone, interrupting me as I'm trying to ask the question. Finally, I get to ask him why it was so easy to reverse what happened for the last two phones, but it's such a hassle to just do the same thing for the previous two phones. He says there's a process and they have to gather evidence and he could do it now, but he likes his job and needs to make sure that everything is correct. I then say if it took a couple of days the last time, what is the holdup with it being a month now and why do they have to try to do it this different way rather than correcting their mistake from the previous month. He basically said I've told you what I've told you so that needs to be good enough for you. So that is a long story to say, check where your returned equipment credits are going because you don't want to be fighting their customer service for over a month and several hours on the phone with absolutely no resolution.
T-Mobile International coverage map gone
While I have in the past (and also currently) having the standard issue with T-Mobile's native US (Canada and Mexico as well) map, it appears that the International coverage map which covers the rest of the world, is ... gone. Checking with the local store, they have verified that T-Mobile has removed its International Coverage map, and replaced it with a device compatibility statement.
TMobile scam to give free device
Be careful with very unethical practice by Tmobile to give you free device and they will tell you it is free and will start charging you a service fee. Anyone have the same issues? When I was at the stores they did this to several customers. I should know better. I’ve been with Tmobile for a long time, after this bad experience, I can’t trust Tmobile anymore. Maybe time to switch to a different company or find customers with similar issues and ask a lawyer to sue this company. It is not about the monthly fee, but it is about big corporation just get a way with unethical business practice by scamming customer.
Assurant is Trash
I recently filed a Protection 360 back glass repair claim and had a very frustrating experience. I was initially given incorrect deductible information and later told something different after escalation. In addition, the claim details were submitted incorrectly to the repair shop, which resulted in me driving 40 minutes to the wrong location. The lack of consistency between representatives and unclear communication around the deductible change caused unnecessary stress and wasted time. I understand policies have effective dates, but internal system errors and miscommunication should not result in customers driving long distances based on incorrect information. Don't waste your time with this waste of a company.
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