Dossier Reviews 2,330

Dossier is a top notch company. I've ordered over 52 bottles and have never had an issue with delivery time or product quality. Recently, I reached out to customer service with a suggestion about bri... See more

TERRIBLE CUSTOMER SERVICE. Never received my items. Asked for a manager on multiple occasions since I felt like I was speaking with either a bot or someone who clearly just copy pastes the same thin... See more

Dossier not only has amazing products, they also have wonderful customer service. I contacted them regarding a replacement I never received over 2 months ago. At first I was told that too much time h... See more

Dossier easily ranks as one of the most pleasant customer service experiences I've ever had. I can't recommend them enough. Fast responses, effectively handling my requests, kindness. My issue (which... See more

I absolutely love the customer service that Dossier provides. Even through email, you can tell how much they aim for customer satisfaction. Also, if you are one who are really into purchasing fragranc... See more

Excellent Customer Service -Thank you Dossier Team (Alex & Tudor) for your patience, time & energy to assist me with a Walmart return. After several days of “trouble-shooting” via email, to learn the... See more

Everything about my experience has been great! The Parfumes smell great and the quality (of the Parfume and the packaging itself) is amazing! I will definitely order again :) Alles an meiner Erfah... See more

I love Dossier perfumes so much! I’ve ordered multiple time & will forever come back. The impressions are spot on. Customer service is top tier as well. I inputted the wrong apartment number & custome... See more

Bought 4 bottles to try. Woody Sage is even better than the original. Jo Malone's cologne wears off in about 30 minutes, whereas this stays on for a few hours. Musky Oakmoss, Woody Sandalwood and Ambe... See more

I have shopped with Dossier for years and today I ordered a perfume then realized only after I received my confirmation email that I ordered the wrong perfume! I ordered floral peony but meant to get... See more

I couldn’t find much info on the membership “free full size bottle” so I joined for 3 months and they sent me Aquatic Vanilla, which is one that I almost purchased so I was VERY pleased. Customer Serv... See more

Horrible company, very shady business. Send me a damage fragrance, guess what their answer was after make me wait 12+ hrs after claiming they were gonna escalate to their senior customer manager, yo... See more

Absolutely Outstanding Company! This company goes above and beyond in every way. Their products are astonishing—beautifully made, and clearly designed with care and attention to detail. But wh... See more

Stumbled upon this a few years back and never looked back since then. Dossier has amazing replicas of expensive perfumes at affordable prices. Best part, these are safe on the skin. I have frequentl... See more

Overall my order took a bit too long to complete, did read reddit and other reviews, people mostly bash the delivery and support experience and never the fragrances. I would consider the delays to be... See more

I’ve ordered for the first time with Dossier to get the Lost Americana in collaboration with Mgk. And I am really happy to have done it. The perfume smells so good, it’s not overpriced for the quali... See more

The Dossier team really went above and beyond my expectations when I had an unfortunate issue with my delivery. I was actually blown away by how quickly they responded to each of my messages. They cou... See more

Quick shipping Effective answering times in email Good colognes overall, great notes and variety Although sadly Australia store has less variety than us Some dossier colognes are only available... See more

Hello :) We have just received The Spicy Vetiver – and my husband Tom loves it! It’s elegant, warm, and truly addictive. Dossier was recommended to us by ChatGPT, and it turned out to be a fa... See more

By far one of the best shopping experiences I’ve had. If there’s any issue or concerns I am always taken care of and met with professional support. The biggest plus is the quality of their product... See more

Absolutely amazing perfumes! The scents from Dossier last beautifully on the skin and truly feel like high-end quality at a very fair price. I started with one perfume, loved it instantly, and just r... See more

I had a bit of a confusing experience checking out with the Shop app. It made it look like I had duplicated the order and purchased the exact same thing twice. I emailed Dossier’s help desk right away... See more

My sisters son has severe allergies and she hasn’t worn perfume since he was diagnosed 6 years ago. This year she said she’d love some Jo Malone. I emailed their customer service who were less tha... See more

I’m getting used to using my new married name, so mixing up new email addresses with old email addresses resulting in me not being able to see my order. Fortunately someone with Dossier was able to he... See more

I had placed my first order and it unfortunately got lost during shipping. I emailed the company, and the customer service was phenomenal. After waiting 15 days, to make sure the order didnt surface... See more

Ashtonishingly Amazing scents! Definitely buying now on from Dossier. Peta free, animal cruelty free, love it that they aren't endangering innocent lives. Plus, I couldnt tell the difference from the... See more

The quality if the product is amazing! Their customer service is unbelievably so efficient. They take their jobs to a high level to help up clients like me. I had the pleasure of being helped by them... See more

So many good things to say…first of all, very fast shipping. The scents Floral Lavender and Ambery Vanilla are wonderful! Very clean, luxurious scents that are accurate dupes. The bottles and lids are... See more

I love fragrances and have acquired quite a collection over the years. I have found most of Dossier’s products well made and very close dupes, sometimes unrecognizable from the originals. Recently... See more

Contacted Dossier customer service via email regarding my delivery which contained 2 different perfumes from ones that I had ordered. Received a reply within 15 minutes!!! After sending a photo as req... See more

Great customer service! There was a problem with my delivery as it wasn’t dropped off initially. Andrew at Dossier was very helpful in rectifying the situation and he made sure my shipment was dropped... See more

I will not ever purchase from this company again. I initially ordered 3 colognes for Christmas gifts 2 of them were fine.However , the third one was very obviously opened and used i contacted support... See more

I loved the scents I ordered! Delivery was quick, and company very responsive. I was a bit nervous since I saw online reviews that mentioned customers being 'signed up for memberships' that were not... See more

Dossier Originals The Seasons Collection Spring Fling is the first fragrance I’ve come across where the name, notes, and description all perfectly match the scent. All of the negative reviews were exp... See more

Needed the delivery within 8 days and the helpdesk said they will try. I was genuinely impressed that they went out of the way to make it happen within 4 days. I really appreciate the effort taken int... See more

The product is incredible—spot on with the original scent—and the customer service truly goes above and beyond. They respond quickly to any questions or concerns, making the whole experience smooth an... See more

I ordered around $150 worth of items, but the delivery person left it at the wrong house somewhere and I didn't get it. I was really bummed out about it and I emailed them about it asking what my op... See more

I love dossier! I’ve used for years and tell all my friends. Everywhere I go I get compliments on my perfume. I’ve wore Amber saffron and citrus tea for years and everyone always talks about how good... See more

I've recently gotten into exploring different scents, but the price of full-sized bottles (even travel sizes!) was a huge turnoff. Plus, testing perfumes in stores on a paper strip doesn’t really show... See more

I absolutely LOVE Dossier ! They make wonderful high quality fragrances affordable, and I pretty much buy exclusively from them. Recently, however, I was disappointed when I exchanged a purchase. A... See more

Absolutely love Dossier, great fragrances at an affordable price. I damn near have every men’s fragrance they sell. Also my girlfriend loves hers too. I went from a man with a bunch of colognes. That... See more

the customer service is AMAZING. so not only are you getting insanely great “inspired by” scents for a fraction of the cost, you are also not regarded as a number or a hassle when it comes to talking... See more

Been buying from dossier for a number of years now and, between my wife and I, have been through almost 20 bottles. Quality is super consistent and the fragrances are excellent. Recently had a del... See more