How to track your data usage and increase your data capacity
To never run out of mobile data when it matters most and avoid additional charges, see how to better manage your mobile data usage.
Good to know: Any data you use is generally processed within a few minutes. However, if you are roaming, the processing time can take up to several weeks, depending on the country visited.
In the Customer Centre
- Log in to your Customer Centre.
- Select the tab View your Mobile use.
In My Account
- In the Services and Equipment section, click Manage my Mobile plan.
- Click the Usage tab to display your mobile usage monitoring.
Do you need more data?
You can switch to a different plan that better suits your needs or purchase a Data Add-on.
“Adjusting” capacity: If you change your plan during a current service month, the available capacity will vary depending on the number of days remaining in the month. The total capacity will be available the following month. Learn more about the billing cycle.
How do I set a warning or blockage?
Set a warning or blockage when said limit is reached or close to being reached.
Note: Depending on your device’s model, the procedure may vary slightly.
iPhone
Currently, iPhones do not have a feature where you can set up an alert or automatically block data on your device.
To view your data usage, and enable or disable data manually:
- Go to Settings > Mobile Network or Mobile Data.
- See your usage in the Mobile Data section at the bottom.
- Turn mobile data on or off by tapping the top switch.
If you want to limit your data usage, we recommend that you enable Data Saver Mode. This mode pauses automatic updates and background tasks when the iPhone is not connected to Wi-Fi.
Samsung
- Go to Settings and select Connections, then Data Usage.
- Tap Billing cycle and data warning.
- Turn on Set data warning and/or Limit mobile data usage features.
- Choose the desired usage cap and enable an overage notification if you wish.
- Select Start billing cycle on and set the reset date for the usage cycle to the date of your billing cycle.
Google (Pixel)
- Go to Settings and tap Network & internet.
- Select SIMs, then Videotron.
- Tap Data warning & limit.
- To change the billing day, select Cellular data usage cycle, enter the desired day and tap Set.
- To set up an overage notification, turn on Set data warningoption, select Data warning, then enter the desired number and select MB or GB. Tap Set.
- To set up a data cap, enable the Set data limit option and select Data limit. Enter the desired number and select MB or GB, then tap Set.
Others (Android)
- Go to Settings and select Network and Internet or Connections.
- Select Mobile Network or Data Usage.
- Select Warning and Data Limit or Billing Cycle.
- Choose the desired usage limit and enable an overage notification.
- Set the reset date for the usage cycle to the date of your billing cycle.
How to avoid data overage
Here are many ways to help you monitor your mobile data usage and let you know if you’ve reached the limit on overage charges.
Choose a Wi-Fi connection when available
Enable automatic Wi-Fi connection when you’re at home and, when you’re on the go, check for an available Wi-Fi connection through your device settings.
Download any shows or movies you want to watch before you leave, while having access to your home’s Wi-Fi. They will be stored directly on your device, and watching them will not consume any mobile data.
See how to download your recordings with Helix TV app.
Reduce background data usage
Take the time to check your settings to determine which applications are automatically refreshed and deactivate the ones you use less often to gain valuable megabytes.
Disable the automatic video playback feature
You can choose to start videos on social networks apps On Wi-Fi Connections Only or Never Autoplay Videos. See how to do it on Facebook or YouTube.
Set a warning or blockage
Set a warning or blockage when said limit is reached. This feature is only available on Android devices. See how to do it.
Track my usage and get additional data capacity
View your usage and manage your mobile data limit via your online account. Learn how.
Receiving text notifications
You’ll receive up to three types of notifications by text:
- A first notification tells you that you’re about to reach your plan’s data limit.
- A second notification tells you that you’ve reached your limit and that pay-per-use rates will now apply.
- A third notification tells you that you’re about to reach the overage limit.
Learn more about the data usage and overage limits.
Managing notifications in the Customer Centre
To make sure you receive notifications, log in to the Customer Centre, select Manage your communication preferences in the Account & Billing section, and make sure the boxes in the Notifications about your services section are checked.
Managing notifications in My Account
To make sure you receive notifications, log in to My Account, click your name at the top right, then go to Profile & settings, Communication preferences, and Set default preferences. Make sure the radio buttons in the Service notifications section are set to “Yes”.
Frequently Asked Questions about managing mobile data
The mobile data overage fee is $0.15/MB.
To learn more about mobile fees not included in your plan, see the pay-per-use rates.
iPhone
- Go to Settings, then select Cellular.
- Drag the button next to Cellular Data or Mobile Data.
Android
- Drag the notification bar from the top of your screen to the bottom to display the quick settings. If necessary, drag it again to reveal the icons for all the features.
- Look for the Mobile data, Cellular data, or Mobile connection option and tap it.
- The icon lights up to indicate that mobile data is enabled.
The best way to share your mobile data is to create a mobile Wi-Fi hotspot so that your phone becomes a router.
The data usage fee limits are activated by default on all Mobile Lines.
You can remove or reactivate these limits yourself via the Customer Centre or My Account, depending on your Mobility services management platform.
Warning: Once you’ve removed a limit, your usage will be unlimited, and you will be billed for overage on a per-use basis.
Mobility in the Customer Centre
- In the Mobile section, click on Mobile data usage fee limits.
- Uncheck the boxes to remove the limits or check the boxes to reactivate them, and click on Save.
Mobility in My Account
- In the Services and Equipment section, click Manage my Mobile plan.
- Select the Usage tab.
- In the Manage Mobile data usage limits section, click the Remove button.
Some of Videotron’s Mobile plans may include a bonus data bank of 10 GB or 100 GB per year, usable in Canada. This data is used automatically once you’ve reached your monthly basic data limit. Learn more about how bonus data works.
When you subscribe to the Same Plan, Same Number plan, your Apple Watch can use mobile data. The data used by your watch is deducted from the Mobile plan linked to the iPhone it’s paired with.
To track your total usage (watch and phone), see Overview under My Account. You can also go to Line Details and click on Manage My Mobile Plan for more details.
No. Your Apple Watch can connect to the cellular network anywhere in Canada where VoLTE is available. Internationally, your watch cannot connect to the cellular network.
However, you can still use your watch in a country other than Canada with a Wi-Fi or Bluetooth connection. In such a situation, you must keep your iPhone close by.
