FAQ ticketing

1. Order and confirmation

I ordered tickets online, but I did not receive an email: what should I do?
After your ticket purchase payment has been validated, a confirmation email is sent to you within a few minutes.
If you cannot find it, please check your spam folder, as the confirmation email may be there. Please also make sure that your online payment was successfully completed, for example, by checking your bank statement.
If you have been charged but did not receive a confirmation email, please contact us at ticketing@visit.brussels, mentioning the full name used for the order, the name of the event, the number of tickets, the purchase date and the event date, so that we can resend your e-tickets.

After repeating my order several times, I notice that I have paid twice for the same order: what can I do?
Please send us a screenshot of the double payment to ticketing@visit.brussels, mentioning the order numbers or, if applicable, the name of the event, the number of tickets, the purchase date and the event date. We will check this as soon as possible. Please note that the second charge is usually a temporary authorisation and will disappear quickly.

I had a connection problem, the sale was interrupted and I would like to try again, but I no longer see any tickets available on the website: what can I do?
Please wait and refresh the page: during a sale, tickets are reserved for 20 minutes and then put back on sale if the purchase has not been completed.

2. Purchase and payment

Where and when can I buy tickets?
On our website, as well as at our tourist information offices at the BIP (on place Royale) and on the Grand-Place.

Which payment methods can I use to pay for my tickets?
Payment is possible via Bancontact, Visa, Mastercard, American Express, iDEAL, KBC/CBC, Belfius Pay (& Wero), Apple Pay and Google Pay.

Is it possible to pay for my tickets by bank transfer?
Payment by bank transfer is not available online.

Can I get an invoice for my order?
As our platform is designed for individual purchases, we are unable to provide an invoice for your order. However, we can provide you with a supporting document in the form of a “purchase receipt” that includes your company’s details.
To obtain this receipt, please email us the details of your order and your company, with “purchase receipt request” in the subject line, to the following address: ticketing@visit.brussels

3. Availability and prices

Why are tickets for the event I’m looking for not available on the website
We offer as complete a catalogue as possible of cultural and tourist attractions in Brussels. However, some partners do not always make tickets available and it is also possible that the event is sold out or that our ticket allocation has been exhausted.

Does the online price on your website differ from the price applied at the event or attraction, whether cultural or tourist?
We apply the same prices and discounts as the cultural or tourism organiser on our platform.

Is the website updated regularly?
Availability and prices are updated in real time during the booking process, guaranteeing your ticket and eliminating any risk of overbooking.

4. Last Minute Tickets

Where can I find the Last-minute Tickets offer
Check out the daily offer on our website. To receive a weekly selection, simply subscribe to the newsletter sent every Tuesday and Thursday morning. The offer is continuously updated, so be sure to check the website regularly for real-time availability. Last-minute Tickets are available every day from 01:00 to midnight on lastminutetickets.brussels or using the corresponding filter on ticketing.brussels.

Can Last-minute Tickets be purchased on site?
No. These promotional tickets are available online only or at our visitor information offices.

Is my Last-minute ticket valid on another day?
Tickets purchased at the promotional Last-minute Ticket rate are valid only on the day of purchase and, if a time is specified, only at that specific time.

How is the price of a Last-minute Ticket calculated?
The price of the promotional Last-minute Ticket corresponds to 50% of the full adult price for the relevant seating category, plus additional service fees of 8%, calculated on half of that full price. The organiser reserves the right to offer other prices and categories than the full adult price as part of the Last-minute Tickets offer, using the same calculation method described above.

5. Use of tickets

What should I do with the ticket I receive by email?
When you purchase your tickets online or at one of our visitor information offices, a PDF containing one ticket per page is sent to you by email. Simply present your e-ticket(s) on your mobile phone at the entrance to the cultural event or tourist attraction. To help protect the environment, printing your tickets is not necessary.

Last-minute Tickets must be exchanged at the venue’s reception desk for tickets issued by the organiser. Please make sure to arrive at least 30 minutes before the start of the performance or event.

Are the tickets issued in my name?
The buyer’s name appears on all tickets. Unless otherwise specified by the organiser and indicated at the time of purchase, tickets are not personalised.
However, the organiser will check the validity of the ticket(s) at the entrance and reserves the right to request an ID or any proof related to a possible discount mentioned on the ticket (senior, student, job seeker, etc.).

How are numbered seats assigned? Are they next to each other?
We do not manage seating arrangements in the venues. If the event offers numbered seating, the best available seats are automatically assigned and displayed before you proceed to payment.

For Last-minute Tickets, seating is assigned on site at the time the ticket(s) are exchanged, with priority given to adjacent or nearby seats. Any exceptions will be indicated on the ticket.

Can I change my booking or get a refund?
As an intermediary, we specify that booked tickets are neither refundable nor exchangeable. As they are not personalised, you may give them to another person, provided the indicated date and time are respected.

Is it possible to add a ticket to an existing order?
It is not possible to add a ticket to an existing order, but you can purchase an additional ticket in a new order.

What happens if an event or performance is cancelled or postponed?
As an intermediary, we apply the organiser’s decision and will inform you promptly by email or phone of the solutions offered.