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The Mediating Role of Perceived Supervisor Support in the Effect of Happiness at Work on Emotional Labor

Yıl 2025, Sayı: 14, 227 - 269, 15.09.2025

Kubilay Özer

https://doi.org/10.56720/mevzu.1661664

Öz

The purpose of this study is to examine the effect of workplace happi-ness on emotional labor and to evaluate the mediating role of perceived su-pervisor support in this relationship. Grounded in the framework of Social Exchange Theory and the Broaden and Build Theory of Positive Emotions, the study collected data via a survey conducted between September 1 and October 31, 2024, from 367 healthcare workers employed in the TR-52 (Ka-raman–Konya) subregion. Scales measuring workplace happiness, emotio-nal labor, and perceived supervisor support were used as data collection instruments. The data were analyzed using descriptive statistics, correlation analysis, confirmatory factor analysis, and mediation analysis through Ha-yes’ PROCESS Model 4. The findings indicate that workplace happiness has a significant and positive effect on both perceived supervisor support and emotional labor. However, the direct effect of supervisor support on emoti-onal labor was not found to be statistically significant. Nevertheless, percei-ved supervisor support was found to play a partial mediating role in the relationship between workplace happiness and emotional labor. The results demonstrate that workplace happiness enhances emotional labor, and this effect is further reinforced through perceived supervisor support.

Anahtar Kelimeler

Health worker workplace happiness emotional labor perceived manager support

Kaynakça

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İşyeri Mutluluğunun Duygusal Emeğe Etkisinde Algılanan Yönetici Desteğinin Aracı Rolü

Yıl 2025, Sayı: 14, 227 - 269, 15.09.2025

Kubilay Özer

https://doi.org/10.56720/mevzu.1661664

Öz

Bu araştırmanın amacı, işyeri mutluluğunun duygusal emek üzerindeki etkisini incelemek ve bu ilişkide algılanan yönetici desteğinin aracı rolünü değerlendirmektir. Sosyal Değişim Teorisi ile Olumlu Duyguları Genişlet ve İnşa Et Teorisi çerçevesinde kurgulanan çalışmada, 1 Eylül – 31 Ekim 2024 tarihleri arasında TR-52 (Karaman-Konya) alt bölgesinde görev yapan 367 sağlık çalışanından anket yoluyla veri toplanmıştır. Ölçüm aracı olarak işye-ri mutluluğu, duygusal emek ve algılanan yönetici desteği ölçekleri kulla-nılmış; veriler tanımlayıcı istatistikler, korelasyon analizi, doğrulayıcı faktör analizi ve Hayes’in PROCESS Model 4 ile aracı etki analiz edilmiştir. Bulgu-lar, işyeri mutluluğunun hem algılanan yönetici desteği hem de duygusal emek üzerinde anlamlı ve pozitif bir etkisi olduğunu göstermektedir. Ancak yönetici desteğinin duygusal emek üzerinde doğrudan etkisi istatistiksel ola-rak anlamlı bulunmamıştır. Öte yandan, işyeri mutluluğu ile duygusal emek arasındaki ilişkide yönetici desteğinin kısmi bir aracılık rolü üstlendiği tespit edilmiştir. Araştırma sonuçları, çalışan mutluluğunun duygusal emeği güçlendirdiğini ve algılanan destek yoluyla bu etkinin daha da pekiştirilebilece-ğini ortaya koymaktadır.

Anahtar Kelimeler

Sağlık çalışanı işyeri mutluluğu duygusal emek algılanan yönetici desteği

Etik Beyan

Bu çalışma için etik kurul onayı Karamanoğlu Mehmetbey Üniversitesi Sosyal ve Beşeri Bilimler Bilimsel Araştırma ve Yayın Etik kurulundan alınmıştır. Tarih: 26.04.2024 Sayı No:7/159

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  • Üstün, Ferda. “Örgütsel Adalet Algisinin Duygusal EmekÜzeri̇nEtki̇si̇: Sağlik ÇalişanlariÜzeri̇neBi̇r Araştirma”. International Journal of Management Economics and Business 13/4 (2017), 0–0. https://doi.org/10.17130/ijmeb.2017433409.
  • Wen, Ji *Songshan (Sam) Huang - Pingping Hou. “Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model”. International Journal of Hospitality Management 81 (December 2018), 120–30. https://doi.org/10.1016/j.ijhm.2019.01.009.
  • Xiaolong, Tao - Nida Gull - Muhammad Asghar - Muddassar Sarfraz - Zhang Jianmin. “Does perceived supervisor support reduce turnover intention? The mediating effects of work engagement among healthcare professionals”. Work 74/3 (2023), 1001–13. https://doi.org/10.3233/WOR-210509.
  • Xu, Yi Wei - Ling Fan. 2023. “Emotional labor and job satisfaction among nurses: The mediating effect of nurse–patient relationship”. Frontiers in Psychology 14 (June 2023), 1–10. https://doi.org/10.3389/fpsyg.2023.1094358.
  • Yang, Chunjiang - Aobo Chen. “Emotional labor: A comprehensive literature review”. Human Systems Management 40/4 (2021), 479–501. https://doi.org/10.3233/HSM-200937.
  • Yang, Chunjiang - Yashuo Chen - Xinyuan Zhao. “Emotional Labor: Scale Development and Validation in the Chinese Context”. Frontiers in Psychology 10 (September 2019). https://doi.org/10.3389/fpsyg.2019.02095.
  • Yaşlıoğlu, M. Murat. “Sosyal bilimlerde faktör analizi ve geçerlilik: Keşfedici ve doğrulayıcı faktör analizlerinin kullanılması”. Istanbul University Journal of the School of Business 46/2 (2017), 74–85.
  • Yürür, Senay - Nihal Yazıcı - Çağrı Kırtay - Ağırbaş Sevcan. “Sağlık çalışanlarında duygusal emek: Doktor ya da hastalara karşı sergilenmesi sonucu değiştirir mi ?” Hacetetep Sağlık İdaresi Dergisi 25/4 (2022), 797–812.
  • Zahrah, N, A Aziz - S N Hamid. 2019. “Supervisor Support and Job Performance among Nurses in Public Hospitals”. International Journal of Management, Accounting and Economics 6/6 (2019), 467–76.
  • Zeng, Zhi - Xiaoyu Wang - Haoran Bi - Yawen Li - Songhua Yue - Simeng Gu - Gaoyue Xiang. “Factors That Influence Perceived Organizational Support for Emotional Labor of Chinese Medical Personnel in Hubei”. Frontiers in Psychology 12 (Haziran 2021), 1–8. https://doi.org/10.3389/fpsyg.2021.684830.
Toplam 125 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Sosyal ve Kişilik Psikolojisi (Diğer)
Bölüm Makaleler
Yazarlar

Kubilay Özer 0000-0002-4043-5047

Yayımlanma Tarihi 15 Eylül 2025
Gönderilme Tarihi 20 Mart 2025
Kabul Tarihi 17 Haziran 2025
Yayımlandığı Sayı Yıl 2025 Sayı: 14

Kaynak Göster

ISNAD Özer, Kubilay. “İşyeri Mutluluğunun Duygusal Emeğe Etkisinde Algılanan Yönetici Desteğinin Aracı Rolü”. Mevzu – Sosyal Bilimler Dergisi 14 (Eylül2025), 227-269. https://doi.org/10.56720/mevzu.1661664.
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