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Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-08-19T19:27:34+00:00

    It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

    I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

    It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

    You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-01T02:40:32+00:00

    Have a similar problem.  Often time the screen freezes.   The only way I've found to get out is to hold down the power button to do a hard shutdown.

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  2. Barb Bowman 80,025 Reputation points MVP Volunteer Moderator
    2015-11-01T11:14:28+00:00

    On Sat, 31 Oct 2015 17:43:22 +0000, ViperMan60 [Insider] wrote:

    >>But why is this happening?  This has happened to me twice in the 2 days I have owned it.  Not acceptable of a device of this caliber and PRICE.

    exchange it or return it.

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  3. Anonymous
    2015-11-01T14:24:59+00:00

    Had it happen to me the first day.  I  love the device, just wish they would fix it.  Happened on my wife's surface 3 too. 

    How can this be your only computer if it locks up.

    Thankfully still have my Samsung tablet to find how to reset the Surface pro 4 online.

    3 people found this answer helpful.
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  4. Anonymous
    2015-11-02T15:05:13+00:00

    This is in response to Barb Bowman's reply to ViperMan60's post on October 31, 2015. 

    Barb, your response, as a consumer, concerns me.  Just so you know, I had the first generation Surface Pro and absolutely loved it.  Now, I do agree with the most common complaints about the device - weight and battery life.  But, the performance of the Surface, for me, outweighed those two downfalls.  And, I'd really love to have the new Surface 4 Pro.  But, your comment is telling me that you do not care that this person is having a legitimate problem and to just return the product. 

    From what I have read, this problem isn't new with the Surface 4 - it has been a problem since the Surface 3.  What I would have liked to see from you is something like "sorry for any inconvenience" and "this is a known problem that we have not found a solution for as yet".   Or, "please exchange it as this should not be happening on your device".  Instead, no explanation, just "exchange it or return it". 

    What kind of customer service is that?  I work in the IT field, and I know that you cannot please everyone.  But, you didn't even try.  I just received a Microsoft Band 2 as an early Christmas gift.  And, I was planning on buying the new Lumia 950 when it's released.  But, I have to tell you, I may be looking elsewhere and may return my Microsoft Band 2.  If I have a legitimate problem with my Band, will you tell me to just exchange it or return it, instead of trying to resolve the issue and satisfying a customer?

    I was a big supporter of Microsoft...but not so much now...

    Very concerned consumer...

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