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Your customers answered, on WhatsApp and email.

Samva's AI assistant looks the order up in Shopify and replies in your words. Refunds and complaints wait for your team.

Book a setup callOr sign up

Plans from $5 a month. Meta bills its own WhatsApp fee.

The questions you answer all day.

  • Where is my order?

    It finds their order in your Shopify store and tells them where it is, in your words. That works for customers who email, and on WhatsApp when the number they write from is on their customer record in your store.

  • Sizing, returns, and delivery

    It answers from your store's products and policies, your website, and the instructions you write once.

  • Anything you name waits

    Tell it in plain words what needs you. Refunds, cancellations, and complaints wait for your team, with the reason it held each one.

acme.myshopify.com#1042FULFILLEDshopify_find_ordersshopify_get_orderorderNumber: "#1042"effect: readYOUR ASSISTANTshopify_get_order, read only1YOUR SHOPIFY STOREthe sender's own orders2THE REPLYanswered on its own3
  1. YOUR ASSISTANTshopify_get_order, read only
  2. YOUR SHOPIFY STOREthe sender's own orders
  3. THE REPLYanswered on its own
Fig 13.A customer asks about an order. Your assistant reads that order from your Shopify store and replies. It reads only the sender's own orders and changes nothing.

WhatsApp and email, one inbox.

support@acme.co+16175550123kind: sharedcconv_7k2m9qd4hv6r0wxtEMAIL ENDPOINTchannel: email1WHATSAPP ENDPOINTchannel: whatsapp, an E.164 number2ONE CONVERSATIONboth channels, one contact3
  1. EMAIL ENDPOINTchannel: email
  2. WHATSAPP ENDPOINTchannel: whatsapp, an E.164 number
  3. ONE CONVERSATIONboth channels, one contact
Fig 8.Your WhatsApp Business number becomes an inlet of your shared inbox, beside the email your customers send.

Connect your WhatsApp Business number through Meta's signup and keep using the app on it. Your customers' chats land in a shared inbox beside their email, worked by your team and the same assistant. When someone on your team replies, the assistant steps back from that conversation.

WhatsApp in Samva

Watch a morning of customer questions.

In 34 seconds: a customer whose number is on her Shopify record asks on WhatsApp whether her order shipped, and your assistant checks Shopify and answers. A returns question is answered from your policy, and a refund waits for you.

Play the film · 0:34

Set up together, in one call.

  1. 1

    Book a call

    About thirty minutes with the founder, who sets Samva up with you.

  2. 2

    Connect your channels

    Your WhatsApp Business number, your support email, and your Shopify store.

  3. 3

    Watch it answer

    Email in with a real order number and see the reply before you hang up.

Book a setup callOr sign up

A price on the page.

Plans start at $5 a month, with AI usage for the assistant included and WhatsApp on every paid plan. Pay in your own currency at checkout. Meta bills its own WhatsApp fee to your WhatsApp Business account.

See full pricing

Questions from store owners.

How does it know about my orders?

You connect your Shopify store from the dashboard. The assistant answers from your products and policies on WhatsApp and email, and looks orders up for customers who email you, and on WhatsApp for customers whose number is on their customer record in your store. It does not change orders: refunds, cancellations, and edits wait for your team.

Do I keep the WhatsApp Business app?

Yes. You connect your number through Meta's signup and keep using the WhatsApp Business app on it. Chats land in Samva beside your email.

Will it reply to everything on its own?

No. It sends the replies your instructions cover and brings you the rest, with the reason. Anything that can't be undone waits for you. If you'd rather approve every reply at first, start there and let it answer on its own once you trust it.

Can my team answer too?

Yes. Your team works the same shared inbox. When a person replies in a conversation, the assistant steps back from it.

What does it cost?

Plans start at $5 a month, with AI usage for the assistant included. WhatsApp needs a paid plan, and Meta bills its own WhatsApp fee to your WhatsApp Business account.

What happens on the setup call?

The founder sets Samva up with you: your WhatsApp number, your support email, your Shopify store, and the assistant's first instructions from your three most common questions. You watch it answer a real one before the call ends.

Let the routine questions answer themselves.

Book a call, connect your store, and watch the first reply go out.

Book a setup callOr sign up

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