Answer your customers from your own domain.

Your team works customer messages from shared inboxes on your own domain in Samva Mail. An AI assistant answers the routine questions on email and WhatsApp, so your team answers the rest.

One inbox for the whole team.

Shared mailboxes like support@ and orders@ belong to your business, not to one person. Your team reads and sends from them in Samva Mail, on desktop or phone, and approves held replies in the same place.

support@yourstore.com shared mailbox

Where is my order?
 Ada Lovelace, waiting for a reply

Can I change my address?
 Grace Hopper, held reply to approve

Do you ship abroad?
 Closed

Support shouldn't live in one person's inbox.

One person's mailbox

Customer messages land with whoever set up the address, and nobody else can see or answer them.

Replies from personal addresses

Answers go out from a personal address instead of support@ on your own domain, so customers lose the thread.

The same question, all week

Your team writes the same reply to the same routine question again and again.

Share it, answer it, approve it.

Share the inbox

Create support@ or orders@ on your own domain. The people you grant work it together, each with a role, and each person keeps a personal mailbox only they can read.

Let an AI assistant take the routine questions

An AI assistant answers order status, opening hours, and booking requests on the email addresses and WhatsApp numbers you choose, so your team answers the rest.

Hand it more as you trust it

Tell it in your own words what it can handle. It sends what your instructions cover and brings you the rest, with the reason; anything that can't be undone waits for you.

AGENT ANSWERSauto: covered replies go out
NEEDS APPROVALwhat it isn't sure of
SENT ON ITS OWNno stamp for the routine

Fig 7.Replies your instructions cover go straight out. Anything else waits on the desk for you, with the reason it was held.

Samva Agents

An AI assistant answers your customers on the email addresses and WhatsApp numbers you choose. It handles what your instructions cover and brings you the rest, with the reason.

Integrations

Connect Shopify, Google Calendar, or Linear, and your assistant uses them under the access you grant, such as answering a customer's order question from your own Shopify orders.

See every integration

Go further from here.

Business email

Mailboxes on your own domain and a web client for your whole team.

Inbound email API

Building support into your own app? Replies arrive as signed webhooks, threaded to the email they answer.

Pricing

Start free, then pay for the plan and the replies your assistant sends.

Questions from business owners.

Can my whole team answer from one address?

Yes. A shared mailbox such as support@ belongs to your business, on any of your domains, and the members you grant to it work it together. In a shared mailbox, Done clears a conversation from your own queue and Close resolves it for everyone.

What does the AI assistant do?

It answers your customers' routine questions on the email addresses and WhatsApp numbers you choose, from your website, the files you upload, and your Shopify orders if you connect them. It handles what your instructions cover and brings you the rest; when it isn't sure, it hands the conversation to your team.

Will the assistant send things I haven't seen?

Only what your instructions cover. Everything else waits in Needs you with the reason it was held, and anything that can't be undone always waits for you. If you'd rather see every reply first, start by approving each one.

Can my developer connect replies to our own app?

Yes. Replies to your domain are posted to your webhook as signed message.received events carrying a conversationId. Your app answers by calling messages.send with that conversationId, or with the id of the email it answers as inReplyToMessageId, and the answer lands in the same thread.

Give your customers one place to reach you.

Set up support@ on your own domain, then add the assistant when you are ready.