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address book disapeared

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  • Last reply by ghaskell

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I recently updated the email and over 3700 emails are not there and my address book has disapeared. it is blank. How can I get these back? thank you

I recently updated the email and over 3700 emails are not there and my address book has disapeared. it is blank. How can I get these back? thank you

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Sometimes, when thunderbird updates, it creates a new profile. I suggest you do this: - click help>troubleshootinginformation - scroll to 'Profiles' and click 'about:profiles' - there may be an unused profile, I suggest pressing the 'open' button to see if that profile has your content, such as in the imapmail or mail folders. - if you see your accounts there, then click the button to activate the profile and see if that works for you. And, if not, I think we can still recover the addressbook. Let me know.

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I cannot find help>trouble shooting information anywhere to click on it?????? I need to speak to someone and have them walk me through this. As I said, I am a pastor of a church and I am in desperate need of my over 3700 emails and my LARGE address books. Sure would APPRECIATE some clear guidance!!!!!!!!!!!!!!!!!!!!!!

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