CV_Anupam Pramanik 15-11-2016

CV_Anupam Pramanik 15-11-2016

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  Anupam Pramanik Contact: +91-(9836122701)~ E-Mail: ([email protected]) Profile Summary • A result-oriented robotic automation professional in TCS BPO with overall 7+ years and 5+years into BPO Process Automation, Transformation, Data Analysis, Change Management and consulting. • Experience in managing robotic automation project teams with an aim deliver business value to BPS customers. • Individually responsible for setting up Kolkata BPO Automation team and driving automation projects across Kolkata, Hyderabad and Bangalore. • Overall cost reduction / benefit passed through to clients is 102 FTE’s through Robotic Automation projects. • Delivered $3.82 million saving delivered to TCS clients during last 3 years • Identifying areas for Process Improvement with on time deliverables, Strategic planning & implementation. • Proactively identified BPO operations challenges impacting business metrics in M&IS, Utilities and Banking domains. • MIS reporting by using MS Excel & VBA (Macro) at Operational and Client level. • Generate timely and accurate reports for analysis. Creating MIS/ Dashboard report and presenting it to the concern Department. • Implement and analysis data to create daily, weekly, monthly, and quarterly reports. • Roll out different reports i.e. Efficiency, Collated Trackers, Work Flow Report. • Generating & maintaining day to day MIS Data and updating the management. • Conducted extensive data analysis and manipulation of large datasets using various tools and deliver insights to client for assigned categories /products. • Talent for proactively identifying & resolving problems, ramping up project activities with on time deliverables and maximising efficiency. • Gained experience in managing & leading teams for running successful process operations / transitions with an aim to accomplish corporate plans & goals successfully. • Possess excellent interpersonal, communication and organizational skills with proven abilities in stakeholder relationship management, Process Improvement, Strategic planning & implementation. Skill Set • Spearheaded overall functioning of Automation projects, identification of improvement areas and implementing adequate measures to maximize customer satisfaction level. • Finding the opportunity for automations and FTEs saving for the various processes. • Ensuring all the As-is to To-be work flows are signed by the process, then implemented and benefits sharing with all stake holders in timely manner for the automation projects. • Ensuring timely generation, collection, distribution & disposition of different reports pertaining to process and productivity and performance reporting. • Well versed in unstructured data sets, data preparation, data cleaning, exploratory data analysis and data mining. Work Experience • Developing Excel Macro, eScript and other tools of Robotic Automation to implement automation in various processes of M&IS and ERU domain. This helped in saving 102 FTE’s - $3.82 million. • Worked with domain transformation team to automate process activities. This helped in saving 60 FTE’s - $1.54 Million revenue annually for a famous UK Energy Resource Unit and 27 FTEs - $0.7 Million for US publishing company. • Trained internal operations, sales, client facing and implementation teams on the new system enhancements and make them aware of the changes. • Documenting and maintaining Process Maps, Standard Operating Procedure (SOP), SIPOC, SLA and CTQ (Critical to Quality). • Manage and coordinate between offshore and onsite key stakeholders and transformation teams to ensure smooth development is taken care for the gathered business requirement. • Providing support as an automation consultant to various automation projects for design, coding, UAT and implementation successfully. • Managing FMEA and Change Management during the implementation of automation projects.
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  Achievements / Contributions: •Efforts were well recognized & was conferred with: o Customer Excellence Automation Award, 2015. o Star Performer Award, 2010 and 2013. o Idea Max Award, 2011 & 2012. o Pat on Back, 2011, 2012 and 2013. Employment Details Business Process Associate, Tata Consultancy Services, Kolkata Oct’2010 – Present Key Accountabilities – Application Tool Developer • Developing Excel Macro, eScript and other tools of Robotic Automation to implement automation in various processes. • Responsible for conducting and co-coordinating development activities throughout the project. • Document and maintaining Process Maps, Standard Operating Procedure (SOP), SLA and CTQ (Critical to Quality). • Designing performance dashboards & business classification, selection and prioritization metrics. • Managing FMEA and Change Management during the implementation of automation projects. • Provided Transformational, Operational and Implementation support for US yellow page publishing account clients. • Handle Client escalations and bring them to logical closure. Suggest and implement controls to reduce repeat escalations, wherever appropriate. Previous Experience Process Associate, DYNAMIC Equites, Kolkata Nov’07 – Aug’10 Key Accountabilities – Process Associate: • Taking Incoming calls of Airtel customers. • Document all calls with regards to participant inquires accurately using Call Tracking System. • Billing of NSE, BSE, NCDX, MCX. • Provide quality customer service – Trade change, provide to P/L, DP Maintained & A/C Opening also. • Maintained cash & cheque and update to finance team • Maintaining high energy levels in the team. LAST PEAK DATA , Kolkata as Data Entry Operator. Oct’05 – Nov’07 Key Accountabilities - Computer Faculty: • Data Entry Operator in Medical Billing & Coding. • Job distribution to other associate. • Conducting daily doubts clear sessions for both associate & team leader separately. • Planning and organising the data (Zero billing & Payment posting) the help of Team Leader & Manager. Trainings & Certifications • Underwent In-house trainings at Tata Consultancy Services: o Robotic Automation. o Excel Macro. o Structured Problem Solving. o Generating Creative and Innovative Ideas. IT Skills • DOEACC “A-Level” • SQL, Excel (Macro) and MS Office. • TCS internal tools like eScript, truck, navigator etc. Education • Bachelor in B.Com from Calcutta University, 2002.
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  Personal Details Date ofBirth: 12th December 1979. Passport: YES Address: 140/14A, South Sinthee Road Kolkata - 700050 Languages Known: English, Hindi, Bengali. Date: 15-Nov-2016 Signature (ANUPAM PRAMANIK)