NTGapps Platform
SIMPLIFYING DIGITAL TRANSFORMATION
NTGapps DIGITAL TRANSFORMATION
NTGapps is powerful tool for Organizations to Implement and Monitor their digital journeys
NTGapps providing A Reliable Process automation and Form builder
NTGapps Accelerate Transforming business models, Reengineering business Processes, and Reimagining work
Optimize Legacy And
Emerging Functions
 Low-Code
Development Form
Builder
 Modern UI web
application with
Mobile Responsive
Interface
Integrate legacy and
digital assets
Measure Progress
Toward Goals and
Follow-up
 Integration out of
the box
 Workflow engine
 Scheduler engine
 Dashboard
 Digital Toolbox SLA
engine
 Analytics
Manage the shifting
risk landscape
 Smooth Deployment
and Maintenance
 Extendable and
Flexible Architecture
 Scalable
 Independent
Database
According to Gartner, 70% of new enterprise
applications will be developed on no/low-code by 2024,
compared to < 25% in 2020 >
@CopyrightNTGClarityNetworksInc.2021
Business Application - Challenges
Time – Quality – Cost
Business Application - Challenges
Communication
People and Systems
NTGapps– Solution Stack
The best choice for End-to-End Digital Process Automation
Deployment
flexibility
Extensibility
Covers all standard
business processes
Integration and
collaboration
Angular 14
Bootstrap
Flutter
Typescript
Rest
SOAP
Messaging
ESB
DB connector
Java 8
Spring MVC
Hibernate ORM
JDBC
On Premise | Cloud
PostgreSQL Oracle
Digital Toolbox Core Engine
Workflow
Engine
SLA
and
Schedule
r
Securit
y
Engine
UI Designer
Rules
Builder
Portal
End-user and
Admin
Analytics
,Dashboards and
Reports
IOS and Android
Mobile App
Form
Builder
NTGapps
Main Components and Engines
SLA
Integration
Builder
Form Builder
Business Rules
Builder
Security
Schedule
Engine
Emails
Listener
Workflow Engine
Form
Builder
‣ Graphically Design Forms
‣ Simple and intuitive interface
‣ Easy to use by business teams
Support all
field types for
Portal and
Mobile
Form Builder
‣ Out of the Box Reporting
‣ Electronic Documents
Business
Rules Builder
‣ Rules on filed level
‣ Rules on Record level
‣ Build Business Rules in simple and easy way
Business Rules
Builder
‣ Basic Rules
‣ Event Driven Rule
‣ Conditional Rules
Workflow
Engine
‣ Configure and Automate your business process
in No Time
‣ Manage Tasks, agile view.
‣ Tasks dashboard organizer
‣ Notifications and Alerts
Workflow
Engine
‣ Built-in SLA with processes tasks
‣ Flexible Assignation Mechanism
‣ Integrate with other processes or systems
Other
Compoenents
SLA
Schedule
Engine
Emails
Listener
‣ Event driven actions
‣ Scheduled Actions (Per business rule)
‣ Schedule Reporting Process
‣ Building SLA and OLAs for projects and teams
‣ Aggerated Alerts and notification (Emails and SMS)
Integration
Builder
SOAP and REST Web-Service
ESB: IBM MB, Tibco, OSB, Fuse,
Active-MQ, Rabbit-MQ
‣ Integrate with other system with ease
‣ Integration with no-code or effort
Integration
Builder
Security
Engine
‣ Full Access Control on users and groups for :
‣ Form Level
‣ Filed Level
‣ Integration with Active Directory
‣ Privilege Management based on company hierarchy
‣ Data Privacy Management
Application Security & Data Privacy
Dashboard
Builder
Visualize Data and Business KPIs
‣ Built in Data Visualization Tool to create
‣ Interactive dashboard
‣ KPIs Monitoring
‣ Draw insight from the data
‣ Internal Data
‣ External Data (DB Repositories )
Code-less
Native Mobile
Apps
• Native Mobile
application experience
• To Do List with task
management
• All applications created
by user are published
as portal and native
iOS and Android Apps
Rapid Mobile App-Native iOS and Android
@CopyrightNTGClarityNetworksInc.2022
Use Case Summary
Use Case 1 Use Case 2
Innovation
Customer Experience
Efficiency
Demand Forecasting Automation
& Prediction Models
Pharma – Drug demand
Telecom – Predict store-specific
devices and SIMs
Financial – Predict ATM-specific cash
Quickly adapt to market
Business Growth
Eliminate stock shortages and wastage
Demand-driven inventory
200 pharmacies
1,000 stores x 500 SKUs and SIMs
Commercial - 90 days
Corporate Card & Payment Processing Automation
Automate Payment Gateway Process
KYC, issue, process
B2B: Payment card as-a-service
Branded cards
Automated service launch
First iteration - 4 hrs
PoC - 3 days
Commercial - 45 days
100,000 transactions/month per corporate client
Results
@CopyrightNTGClarityNetworksInc.2022
Use Case Summary
Innovation
Customer Experience
Efficiency
Business Growth
Results
Use Case 3 Use Case 4 Use Case 5
Network Rollout Automation
Automate end-to-end processes –
Rollout, Upgrade, Dismantle, Health
and Safety Checks integrating with
Remedy
Enhance team efficiency by 25%
Faster service delivery
Reduced coordination calls and e-mails
Ensured quality and health & safety
Commercial - 120 Days
Telecom SIM issuance ID
confirmation
System leveraged OCR and image
recognition to validate IDs
KYC assurance
Fraud reduction
and regulatory compliance
Automated Ticket Resolution
Automated ticket resolution including
integration with CRM, Billing, HLR, IN
Team performance increased 125%
Reduced wait time from 48 hours
to 14 minutes
Reduced support staff required
from 15 to 1
Commercial - 60 Days
13 scenarios,
40,000 tickets per day
@CopyrightNTGClarityNetworksInc.2022
Use Case 5 Summary: Automatic Customer Ticket Resolution for Tier 1
Telecom Operator
Situation
• 15 agents resolve tickets across
disparate systems manually
Problem
• Customer experience compromised by
48 hour resolution time due to
complexity and number of systems: IN,
Billing, HLR, etc.
Action
• Full automation of ticket
resolution process
• Legacy systems integration to
automatically perform actions
• Verifies issue resolution and
updates CRM and informs
customer
Result
• Better customer experience,
operational efficiency and cost
reduction
30M subs
15 Agents
48 hr /ticket
1 Agent
14 min
/ticket
Tier I Operator – 30 M Customer Base: Sample Scenarios
1. Diamond installation
2. NTS Termination
3. Cancel SSS
4. Remove MDC flag ‘foreigner’
5. Remove MDC flag ‘Egyptian’
6. Freeze Issue
7. Failed Migration.
8. Pending Payment
9. SR voice activation failed
10. CSO recycling
11. Sub-inactive remove offer
12. Voice failed wrong path.
13. BT Capping
14. Submitted orders
15. Missing IN & HLR
16. Pending Request
17. etc.
ML and AI: First Step
Automatic Ticket Resolution Business Case Calculation
• Number over 14 L2 support resources (SAR 18,500/Month each person)
• Start saving after one year – Total Saving over 10M SAR / 5 years
Y0 Y1 Y2 Y3 Y4 Y5 Total
Application Cost 1,000,000 1,000,000
Implementation 1,750,000 1,750,000
Integration 1,750,000 1,750,000
Support 200,000 200,000 200,000 200,000 200,000 1,000,000
Total 4,500,000 200,000 200,000 200,000 200,000 200,000 5,500,000
Monthly Salary 18,500
L2 Support 14 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 15,540,000
Total Saving 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 15,540,000
Net Saving (4,500,000) 2,908,000 2,908,000 2,908,000 2,908,000 2,908,000 10,040,000
Saving Y/Y (1,592,000) 1,316,000 4,224,000 7,132,000 10,040,000 10,040,000
Automatic Tickets Resolution Saving
Automatic Tickets Resolution Application Costing
For building web
applications with
responsive mobile
interface and minimal
code required
Application Factory
With easy-to-use
Graphical Interface
Designer
Build Forms
Design and Monitor
usage of processes via
task notifications and
tracking
Easy Process Design
Digital Toolbox Features
Digital Toolbox Advantages
is the ultimate solution for your organizational efficiency
Rapid Development
With minimal coding
required, Digital
Toolbox is the optimal
solution to get
running quickly
Flexible Architecture
Digital Toolbox can be
extended and tailored
to your organization’s
specific needs
Easy Integration
Digital Toolbox
integrates with many
enterprise IT systems
easily and seamlessly
Increase Tech ROI
Digital Toolbox
offers the ability to
integrate other
systems,
aggregating their
information into
one platform
Organizational Visibility
See what’s
happening across
your organization’s IT
systems with Digital
Toolbox’s unified
view
World Class Support
NTG Clarity
professionals will be by
your side, every step of
the way to insure
smooth operation and
maintenance of your
Digital Toolbox
deployment
Mobile Ready
The Digital Toolbox
mobile app allows
users to access their
platform anywhere,
anytime
Smooth Deployment
With an excellent
onboarding
experience, Digital
Toolbox offers a
hassle free
deployment for
complex
environments
Digital Toolbox Advantages
Digital Toolbox Advantages
Digital Transformation
Digital Toolbox Applications and
Use Cases
Customer Service Portals
Web and Mobile based
Customer Service
Portals with functions
including Service
Inquiry, Bill Payment,
New Service Purchase
and More!
Order Entry and Management
Enable service requests
from web and mobile,
integrated with back-
office systems, while
tracking entire request
lifecycle through
request fulfillment
process
Enterprise Automation
Mobility in Action
Digital Toolbox Applications and Use
Cases
Salesforce Automation
provide the sales force the ability
to sell products and services
while integrating with various
corporate applications, such as
CRM, accounting systems, and
office productivity tools
Field Workforce Automation
allow field staff to
manage work orders
and field service
requests while
enhancing customer
service and work
visibility across your
organization
Enterprise Automation and
Digital Transformation
platform to build end to
end applications with
process automation for
enterprise use offering
develop once and run
everywhere with
minimal code
Rapid Process Development
Enhance your processes
with fast deployment.
Develop and test new
KPIs and verify their
feasibility. Monitor
process uptake with clear
and comprehensive
dashboards
Digital Toolbox Advantages
is the ultimate solution for your organizational efficiency
Digital Toolbox Advantages
e-Procurement
Manage your
procurement process and
control costs by allowing
the right people access to
information across
business units
e-Invoicer
Addresses the dynamic
needs of B2B invoicing,
payments and
relationship
management
Ashraf Fayed
afayed@ntgclarity.com
Mobile 00966-54-203-6666
Please contact us to
discuss your specific
needs
Thank You

NTGapps DTB Platform.pdf

  • 1.
  • 2.
    NTGapps DIGITAL TRANSFORMATION NTGappsis powerful tool for Organizations to Implement and Monitor their digital journeys NTGapps providing A Reliable Process automation and Form builder NTGapps Accelerate Transforming business models, Reengineering business Processes, and Reimagining work Optimize Legacy And Emerging Functions  Low-Code Development Form Builder  Modern UI web application with Mobile Responsive Interface Integrate legacy and digital assets Measure Progress Toward Goals and Follow-up  Integration out of the box  Workflow engine  Scheduler engine  Dashboard  Digital Toolbox SLA engine  Analytics Manage the shifting risk landscape  Smooth Deployment and Maintenance  Extendable and Flexible Architecture  Scalable  Independent Database
  • 3.
    According to Gartner,70% of new enterprise applications will be developed on no/low-code by 2024, compared to < 25% in 2020 > @CopyrightNTGClarityNetworksInc.2021
  • 4.
    Business Application -Challenges Time – Quality – Cost
  • 5.
    Business Application -Challenges Communication People and Systems
  • 6.
    NTGapps– Solution Stack Thebest choice for End-to-End Digital Process Automation Deployment flexibility Extensibility Covers all standard business processes Integration and collaboration Angular 14 Bootstrap Flutter Typescript Rest SOAP Messaging ESB DB connector Java 8 Spring MVC Hibernate ORM JDBC On Premise | Cloud PostgreSQL Oracle Digital Toolbox Core Engine Workflow Engine SLA and Schedule r Securit y Engine UI Designer Rules Builder Portal End-user and Admin Analytics ,Dashboards and Reports IOS and Android Mobile App Form Builder
  • 7.
    NTGapps Main Components andEngines SLA Integration Builder Form Builder Business Rules Builder Security Schedule Engine Emails Listener Workflow Engine
  • 8.
    Form Builder ‣ Graphically DesignForms ‣ Simple and intuitive interface ‣ Easy to use by business teams Support all field types for Portal and Mobile Form Builder ‣ Out of the Box Reporting ‣ Electronic Documents
  • 9.
    Business Rules Builder ‣ Ruleson filed level ‣ Rules on Record level ‣ Build Business Rules in simple and easy way Business Rules Builder ‣ Basic Rules ‣ Event Driven Rule ‣ Conditional Rules
  • 10.
    Workflow Engine ‣ Configure andAutomate your business process in No Time ‣ Manage Tasks, agile view. ‣ Tasks dashboard organizer ‣ Notifications and Alerts Workflow Engine ‣ Built-in SLA with processes tasks ‣ Flexible Assignation Mechanism ‣ Integrate with other processes or systems
  • 11.
    Other Compoenents SLA Schedule Engine Emails Listener ‣ Event drivenactions ‣ Scheduled Actions (Per business rule) ‣ Schedule Reporting Process ‣ Building SLA and OLAs for projects and teams ‣ Aggerated Alerts and notification (Emails and SMS)
  • 12.
    Integration Builder SOAP and RESTWeb-Service ESB: IBM MB, Tibco, OSB, Fuse, Active-MQ, Rabbit-MQ ‣ Integrate with other system with ease ‣ Integration with no-code or effort Integration Builder
  • 13.
    Security Engine ‣ Full AccessControl on users and groups for : ‣ Form Level ‣ Filed Level ‣ Integration with Active Directory ‣ Privilege Management based on company hierarchy ‣ Data Privacy Management Application Security & Data Privacy
  • 14.
    Dashboard Builder Visualize Data andBusiness KPIs ‣ Built in Data Visualization Tool to create ‣ Interactive dashboard ‣ KPIs Monitoring ‣ Draw insight from the data ‣ Internal Data ‣ External Data (DB Repositories )
  • 15.
    Code-less Native Mobile Apps • NativeMobile application experience • To Do List with task management • All applications created by user are published as portal and native iOS and Android Apps Rapid Mobile App-Native iOS and Android
  • 16.
    @CopyrightNTGClarityNetworksInc.2022 Use Case Summary UseCase 1 Use Case 2 Innovation Customer Experience Efficiency Demand Forecasting Automation & Prediction Models Pharma – Drug demand Telecom – Predict store-specific devices and SIMs Financial – Predict ATM-specific cash Quickly adapt to market Business Growth Eliminate stock shortages and wastage Demand-driven inventory 200 pharmacies 1,000 stores x 500 SKUs and SIMs Commercial - 90 days Corporate Card & Payment Processing Automation Automate Payment Gateway Process KYC, issue, process B2B: Payment card as-a-service Branded cards Automated service launch First iteration - 4 hrs PoC - 3 days Commercial - 45 days 100,000 transactions/month per corporate client Results
  • 17.
    @CopyrightNTGClarityNetworksInc.2022 Use Case Summary Innovation CustomerExperience Efficiency Business Growth Results Use Case 3 Use Case 4 Use Case 5 Network Rollout Automation Automate end-to-end processes – Rollout, Upgrade, Dismantle, Health and Safety Checks integrating with Remedy Enhance team efficiency by 25% Faster service delivery Reduced coordination calls and e-mails Ensured quality and health & safety Commercial - 120 Days Telecom SIM issuance ID confirmation System leveraged OCR and image recognition to validate IDs KYC assurance Fraud reduction and regulatory compliance Automated Ticket Resolution Automated ticket resolution including integration with CRM, Billing, HLR, IN Team performance increased 125% Reduced wait time from 48 hours to 14 minutes Reduced support staff required from 15 to 1 Commercial - 60 Days 13 scenarios, 40,000 tickets per day
  • 18.
    @CopyrightNTGClarityNetworksInc.2022 Use Case 5Summary: Automatic Customer Ticket Resolution for Tier 1 Telecom Operator Situation • 15 agents resolve tickets across disparate systems manually Problem • Customer experience compromised by 48 hour resolution time due to complexity and number of systems: IN, Billing, HLR, etc. Action • Full automation of ticket resolution process • Legacy systems integration to automatically perform actions • Verifies issue resolution and updates CRM and informs customer Result • Better customer experience, operational efficiency and cost reduction 30M subs 15 Agents 48 hr /ticket 1 Agent 14 min /ticket
  • 19.
    Tier I Operator– 30 M Customer Base: Sample Scenarios 1. Diamond installation 2. NTS Termination 3. Cancel SSS 4. Remove MDC flag ‘foreigner’ 5. Remove MDC flag ‘Egyptian’ 6. Freeze Issue 7. Failed Migration. 8. Pending Payment 9. SR voice activation failed 10. CSO recycling 11. Sub-inactive remove offer 12. Voice failed wrong path. 13. BT Capping 14. Submitted orders 15. Missing IN & HLR 16. Pending Request 17. etc.
  • 20.
    ML and AI:First Step
  • 21.
    Automatic Ticket ResolutionBusiness Case Calculation • Number over 14 L2 support resources (SAR 18,500/Month each person) • Start saving after one year – Total Saving over 10M SAR / 5 years Y0 Y1 Y2 Y3 Y4 Y5 Total Application Cost 1,000,000 1,000,000 Implementation 1,750,000 1,750,000 Integration 1,750,000 1,750,000 Support 200,000 200,000 200,000 200,000 200,000 1,000,000 Total 4,500,000 200,000 200,000 200,000 200,000 200,000 5,500,000 Monthly Salary 18,500 L2 Support 14 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 15,540,000 Total Saving 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 15,540,000 Net Saving (4,500,000) 2,908,000 2,908,000 2,908,000 2,908,000 2,908,000 10,040,000 Saving Y/Y (1,592,000) 1,316,000 4,224,000 7,132,000 10,040,000 10,040,000 Automatic Tickets Resolution Saving Automatic Tickets Resolution Application Costing
  • 22.
    For building web applicationswith responsive mobile interface and minimal code required Application Factory With easy-to-use Graphical Interface Designer Build Forms Design and Monitor usage of processes via task notifications and tracking Easy Process Design Digital Toolbox Features
  • 23.
    Digital Toolbox Advantages isthe ultimate solution for your organizational efficiency Rapid Development With minimal coding required, Digital Toolbox is the optimal solution to get running quickly Flexible Architecture Digital Toolbox can be extended and tailored to your organization’s specific needs Easy Integration Digital Toolbox integrates with many enterprise IT systems easily and seamlessly Increase Tech ROI Digital Toolbox offers the ability to integrate other systems, aggregating their information into one platform Organizational Visibility See what’s happening across your organization’s IT systems with Digital Toolbox’s unified view World Class Support NTG Clarity professionals will be by your side, every step of the way to insure smooth operation and maintenance of your Digital Toolbox deployment Mobile Ready The Digital Toolbox mobile app allows users to access their platform anywhere, anytime Smooth Deployment With an excellent onboarding experience, Digital Toolbox offers a hassle free deployment for complex environments Digital Toolbox Advantages
  • 24.
    Digital Toolbox Advantages DigitalTransformation Digital Toolbox Applications and Use Cases Customer Service Portals Web and Mobile based Customer Service Portals with functions including Service Inquiry, Bill Payment, New Service Purchase and More! Order Entry and Management Enable service requests from web and mobile, integrated with back- office systems, while tracking entire request lifecycle through request fulfillment process Enterprise Automation Mobility in Action
  • 25.
    Digital Toolbox Applicationsand Use Cases Salesforce Automation provide the sales force the ability to sell products and services while integrating with various corporate applications, such as CRM, accounting systems, and office productivity tools Field Workforce Automation allow field staff to manage work orders and field service requests while enhancing customer service and work visibility across your organization Enterprise Automation and Digital Transformation platform to build end to end applications with process automation for enterprise use offering develop once and run everywhere with minimal code Rapid Process Development Enhance your processes with fast deployment. Develop and test new KPIs and verify their feasibility. Monitor process uptake with clear and comprehensive dashboards
  • 26.
    Digital Toolbox Advantages isthe ultimate solution for your organizational efficiency Digital Toolbox Advantages e-Procurement Manage your procurement process and control costs by allowing the right people access to information across business units e-Invoicer Addresses the dynamic needs of B2B invoicing, payments and relationship management
  • 27.
    Ashraf Fayed [email protected] Mobile 00966-54-203-6666 Pleasecontact us to discuss your specific needs Thank You